13 of 13 Remote Customer Experience Jobs in Berkshire

We are seeking a Head of customer experience to join our dynamic team in Reading so if you're ready to make a significant impact on our customers' experiences at Ciphr, we invite you to apply today! As Head of Customer Experience, you’ll lead improvements across the customer journey, ensuring every touchpoint reflects customer needs. You’ll drive service excellence, collaborate across teams, and keep customer satisfaction at the heart of everything we do. Location: The role is hybrid, we will require you to come to the Reading office 2 days a week. You'll: Embed loyalty, enhance satisfaction, and deliver customer outcomes that differentiate Ciphr in the marketplace. Execute a … unified customer operations strategy that aligns with Ciphr’s business goals and customer-centric values. Lead the customer experience function across customer care and professional services operations. Develop and monitor key performance indicators (KPIs) related to customer experience, satisfaction, and retention, using data to inform decisions and strategy adjustments. Oversee the delivery of More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Your Skills: Commercial Law. Contract … Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world s leading cloud communications and Customer Experience technology providers. As Europe s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

term, trust-based relationships and developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal. You will also be driven to achieve goals and maintain a great customer experience … with your customers to understand their needs and exceed their expectations. Working with assigned portfolio of customers to provide learning solutions, develop new business, drive usage and to ensure customer satisfaction Serve as primary day-to-day liaison with assigned customers and maintain positive ongoing relationships Manage multiple projects simultaneously while interfacing with different internal and external stakeholders Experience required 1-3 years of Account Management, Customer Success or Sales team experience managing customers through success, planning, retention and growth Ambition to forge a career in a commercial role within a growing private equity backed business Willingness to learn new skills in customer growth, sales, negotiation and contracting Ambition to move up in the business More ❯

We're seeking a bright, ambitious Legal Counsel to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 c... More ❯

managing the products we bring to market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. You will manage relationships … to evaluate feasibility. You will collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing products. You possess deep expertise More ❯

security. Communicate complex security concepts to non-technical stakeholders and executives. Provide training and mentorship on network security best practices. Maintain accurate documentation of configurations, processes, and procedures. Knowledge & Experience Minimum 8–10 years’ experience in network security, with at least 5 years as a Security Consultant, Security Architect, or equivalent . Proven expertise in Palo Alto Networks … Firewalls (mandatory). Strong understanding of LAN, WAN, DMZ architectures, routing, switching, and subnetting . Hands-on experience with cloud security (Azure, AWS, OCI). Familiarity with solution delivery lifecycles (SDLC), Agile frameworks, and security tools . Strong communication skills with the ability to simplify technical concepts for executives. Qualifications & Certifications Relevant certifications such as Palo Alto PCNSA/… PCNSE, F5, CompTIA, Zscaler, Azure, AWS, CISSP, CCSP, ISSAP, ITIL (preferred). Performance Expectations Customer Centricity : Deliver timely solutions to security incidents, enhance customer experience, and recommend effective controls. Sales Support : Contribute to proposal development, identify opportunities for service expansion, and support business growth initiatives. What’s on Offer Opportunity to work on cutting-edge network security More ❯

Manager (Pre-Paid Plan Products) Contract: Full-Time, Permanent Location: Maidenhead, Berkshire (Hybrid flexible, 3 days office) Salary: Up to £80,000 per annum Shape the future of digital customer journeys at Dignity Funerals. Are you a commercially minded, technically capable product leader who thrives in cross-functional environments? Dignity Funerals is seeking a Product Manager to own the … end-to-end digital and systems product experience for both the Simplicity Cremations and Dignity Funeral Plans websites. This is a pivotal role, responsible for delivering seamless, compliant, and high-converting customer journeys for pre-paid funeral plans and at-need cremations. What you'll be doing Own the Product Vision: Define and deliver the product roadmap for … boost conversion rates, revenue growth, and regulatory compliance (FCA-regulated products). Collaborate Cross-Functionally: Work closely with Marketing, Sales, Compliance, Finance, IT, and Development to ensure a seamless customer experience and support business growth. Optimise & Innovate: Lead a team of developers (internal and external), manage agile delivery, and drive continuous improvement through A/B testing, funnel More ❯

this strategic role as a Digital, Data & Technology Business Partner, youll work collaboratively with stakeholders to identify opportunities for digital transformation, enhance data insight, and deliver solutions that improve customer experience and organisational performance. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Digital, Data … driven decision making by ensuring intelligence and insights are reflected in planning activities Partnership Working: Collaborate with HR, Finance, and partner organisations to deliver integrated change and transformation projects Customer Focus: Capture and incorporate the voice of internal and external customers into service design and delivery CANDIDATE REQUIREMENTS Educated to degree level or equivalent experience in a related … field Excellent communication and relationship management skills Proven experience of working within digital, data, or technology programmes Strong understanding of digital transformation principles and best practice Ability to translate business needs into technology solutions Experience with stakeholder engagement at a senior level Analytical mindset with the ability to use data to inform decision making Collaborative approach to problem More ❯

as a Great Place to Work across multiple categories ?? About the Role We're hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft … effectively to ensure timely resolutions Stay up to date on platform updates and share insights with customers and team Contribute to service improvement and internal knowledge base ? Ideal Skills & Experience Experience supporting Power Platform (Power Apps, Power Automate, Power BI) Exposure to Microsoft Dynamics 365 is a strong plus Strong troubleshooting and customer service skills Knowledge of More ❯

of high quality, advanced technology platforms into the UK Medical Aesthetic Beauty Market. They are seeing increasing demand and are looking for a professional and reliable individual with proven experience in sales to join their sales team. They provide an excellent environment and culture based on inclusiveness and wellbeing, encouraging individual growth and fulfilment, with no limit on earning … our weekly team meetings What We Are Looking For A HUNTER who drives revenue by generating and converting leads A proven track record in sales Demonstrates excellent people skills Experience in selling to SME business owners Be able to deliver value through a consultative sales process Comfortable in selling £5-45k capital equipment Ability to map out a … sales cycle and continually enhance each key area Proactive person who enjoys pushing boundaries and achieving goals 100% commitment to delivering a positive customer experience Positive personality who thrives within a team and also comfortable working independently Enjoys a challenge and wants to share in the rewards What We're Offering: Full time role with a base of More ❯

in our Government team, you’ll be helping our customers resolve their software issues and answer enquiries. You will be building relationships with customers, and delivering a first class customer experience. Your role can be home based, following a training period which will be in our Bracknell office. It is more than just a support role, and you will … be liaising closely with colleagues in the development and product teams. Using your experience and insights to help improve our software and drive customer satisfaction. You will need to have a background in either Revenues or Benefits, be that as a benefits assessor, revenues officer or systems administrator. In return, we offer a fun, diverse workplace with great … within contracted SLA’s Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers. Qualifications ESSENTIAL SKILLS: Knowledge of Revenues and Benefits software, experience with NEC Revenues and Benefits is an advantage Good knowledge of legislation in Revenues or Benefits Ability to recognise and prioritise urgent calls Ability to manage an issue to More ❯