1 to 25 of 38 Remote/Hybrid Customer Experience Jobs in Berkshire

title: Special Projects CX Manager Contract Length: Six Months (possibility of extension) Location: London (Hybrid) The Role: Be a part of a revolutionary change. At PMI, we've chosen to do something incredible. With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom … experiences, consumer first acquisition & retention programs, latest eCommerce features and new innovative solutions. We're seeking a proactive and detail-oriented Special Projects CX Manager to lead key cross-functional initiatives that enhance the overall customer experience and ensure digital compliance across our platforms. This role combines CX ...

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

transform customer engagement? We're looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world's most recognized brands. … contribute to a culture of knowledge-sharing and enablement. What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks. Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments. Commercial ...

Head of Delivery and Customer Experience Up to £80k | Mostly Remote | Microsoft Gold Partner *Previous experience in MS Gold Partner is essential* I am working closely with a Microsoft Gold Partner who is looking for a Head of Delivery and Customer Experience to oversee Support … Project Management, and Consultancy functions. This role is central to driving customer satisfaction, improving delivery standards, and ensuring teams operate efficiently and collaboratively. Key Responsibilities • Lead Support, PM, and Consultancy to deliver high-quality customer outcomes • Strengthen the support function, reduce reactive issues, and improve documentation • Oversee project ...

excellence throughout the organisation. This role drives the implementation of ITIL-aligned service management processes while fostering a culture of reliability, continuous improvement, and customer-centricity. The position involves financial and operational oversight of all service management and operations teams, ensuring transparent service delivery with high availability standards … level management, including SLA/SLO definition, monitoring, and reporting to stakeholders Operational risk management across all managed services to protect business operations and customer experience Driving operational excellence through standardised processes, automation, and continuous improvement initiatives Service portfolio management, including service ownership, lifecycle management, and dependency mapping ...

back rewards platform Huge growth trajectory – dynamic fast paced environment Collaborative and innovative culture London offices The Role This role is focused on understanding customer behaviour and turning complex datasets into clear, actionable insights that drive better outcomes across the business. You will: Analyse customer data to identify … trends, behaviours, and opportunities Partner with Product, Marketing, and Customer teams to improve customer experience Build dashboards and reports that support data-driven decision-making Translate technical findings into clear insights for non-technical stakeholders Support experimentation, testing, and optimisation initiatives Help shape how customer data ...

dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking … experienced ServiceNow Technical Consultants with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. The role You will be responsible for producing development and providing ...

uncover the real business problem Framing success in terms of value. For example higher revenue, lower cost, reduced risk, increased efficiency or better customer experience Translating business goals into a clear roadmap of data and AI work that everyone can understand Advising clients when … whole team can deliver more value Representing the company professionally in client meetings and at industry events What we are looking for Experience Around 3 to 6 years of experience shipping ML or GenAI solutions into production A track record of seeing projects through from discovery to delivery ...

With global offices and an experienced leadership team, the company is building a next-generation AI platform designed to reinvent how enterprises work from customer experience to internal productivity. This is a rare opportunity to join a company at the inflection point of scale, with the mandate … vision, strategy, and execution of the Agent platform a cornerstone of the company's genAI product strategy. You will oversee: The core Agent experience (to be announced) Domain-specific agents (e.g. Customer Experience-focused) The agentic platform (skills, tools, extensibility) Foundational platform capabilities in Search, Answers ...

member of the engineering function, you will work collaboratively across disciplines to deliver robust, scalable, and high-performing solutions that enhance customer experience and drive business growth. Key Responsibilities Design, develop, and maintain scalable applications across the full technology stack. Collaborate within an agile team environment to produce … back-end performance to ensure seamless user experiences. Support continuous improvement initiatives through the adoption of new technologies and best practices. Skills and Experience Demonstrated experience as a Full Stack Engineer or in a similar role. Advanced proficiency in React, Node.js, JavaScript/TypeScript, HTML, and CSS. Strong ...

Digital Strategist UK based (Remote) Global Digital Agency | Boutique Culture Are you a digital strategist who thrives at the crossroads of CX, data and technology? Looking to work with global brands on intelligent, connected digital experiences, without the red tape of a traditional agency structure? I am working with … positioning What They're Looking For Solid background in digital strategy, customer experience or digital transformation Strong understanding of data-driven CX and personalisation across digital platforms Experience leading strategy on multi-channel digital projects, ideally in an agency environment Familiarity with enterprise platforms like Salesforce, Adobe ...

Digital Strategist UK based (Remote) Global Digital Agency | Boutique Culture Are you a digital strategist who thrives at the crossroads of CX, data and technology? Looking to work with global brands on intelligent, connected digital experiences, without the red tape of a traditional agency structure? I am working with … positioning What They're Looking For Solid background in digital strategy, customer experience or digital transformation Strong understanding of data-driven CX and personalisation across digital platforms Experience leading strategy on multi-channel digital projects, ideally in an agency environment Familiarity with enterprise platforms like Salesforce, Adobe ...

Accountants Assistant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies … financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. ...

Security/Cyber SPOC for the organization. This hybrid role combines cloud product leadership with security oversight, ensuring the platform delivers exceptional customer experience and meets enterprise-grade security and compliance standards. Cloud & SaaS Product Leadership Define and own the cloud/SaaS roadmap, aligning with business objectives … customer needs. Drive the delivery of cloud-native SaaS capabilities, including: Multi-tenancy Self-service onboarding Elastic scaling Seamless updates Collaborate with engineering and DevOps teams to implement secure-by-design principles and cloud best practices. Gather feedback from customers and iterate quickly to improve usability and adoption. Security ...

Security/Cyber SPOC for the organization. This hybrid role combines cloud product leadership with security oversight, ensuring the platform delivers exceptional customer experience and meets enterprise-grade security and compliance standards. Cloud & SaaS Product Leadership Define and own the cloud/SaaS roadmap, aligning with business objectives … customer needs. Drive the delivery of cloud-native SaaS capabilities, including: Multi-tenancy Self-service onboarding Elastic scaling Seamless updates Collaborate with engineering and DevOps teams to implement secure-by-design principles and cloud best practices. Gather feedback from customers and iterate quickly to improve usability and adoption. Security ...

Senior Data Scientist - Recommender Systems Experience Salaries in the region of £65,000 - £75,000 DoE Hybrid working - 2 days central London office Job Reference J13031 Full UK working rights required/no sponsorship available Immediate requirement - strong leadership skills We are seeking for an experienced, passionate and highly … motivated Data Scientist who will help discover the information hidden in vast amounts of customer data, and help make data driven decisions to deliver better products, service and relevance to the customers. THE ROLE Customer Science • Develop and implement predictive models to understand drivers of customer behaviour ...

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the South Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies … financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. ...

experience transformation, helping enterprises modernise their contact centres using Amazon Connect and the latest AWS technologies. We're looking for an Amazon CX Senior Engineer to join the team and lead the design, implementation, and optimisation of complex full-stack Amazon Connect solutions. You'll play a pivotal … certification Amazon Connect Developer Specialist certification Any AWS Associate-level certification (working towards Professional level preferred) Deep technical understanding of Amazon Connect architecture and CX ecosystems Strong communication and leadership skills Nice to Have Python or JavaScript development experience Advanced use of Infrastructure as Code Knowledge of integration patterns ...

experience transformation, helping enterprises modernise their contact centres using Amazon Connect and the latest AWS technologies. We're looking for an Amazon CX Senior Engineer to join the team and lead the design, implementation, and optimisation of complex full-stack Amazon Connect solutions. You'll play a pivotal … certification Amazon Connect Developer Specialist certification Any AWS Associate-level certification (working towards Professional level preferred) Deep technical understanding of Amazon Connect architecture and CX ecosystems Strong communication and leadership skills Nice to Have Python or JavaScript development experience Advanced use of Infrastructure as Code Knowledge of integration patterns ...

digital health technology business building consumer-grade products in a complex, regulated environment. The platform sits at the intersection of healthcare and modern digital experience, with real-world impact on how people access essential services. The business has strong momentum and a clear product direction. Product is now moving … Producing clear product documentation, wireframes and high-level UX concepts Partnering closely with engineering, design and QA to maintain pace and quality Improving the Customer Experience Identifying opportunities to improve key user journeys across the full funnel Running experiments and using insight and data to guide improvements Raising ...

partnering with a leading global financial technology organisation to identify a Business/Data Analyst who will play a pivotal role in optimising customer support operations and elevating client experience. This is an opportunity to join a high-growth, international business operating across multiple regions, serving hundreds of thousands … Trading Services function, you will act as a trusted advisor to senior leadership, leveraging data and analytics to drive operational excellence and customer satisfaction. You will design reporting frameworks, uncover actionable insights, and lead a small team of analysts to deliver impact at scale. Key Responsibilities Develop and manage ...

greenfield opportunity to for a Senior Mobile App Product Manager to join a high-performing cross-functional team working on a 0–1 customer-facing mobile-first product with significant scale and ambition. The Senior Product Manager (Mobile Apps) will: Own and deliver the mobile app roadmap across … Android. Lead backlog prioritisation focused on customer experience and commercial impact. Work closely with engineering, design, and data teams in a continuous delivery environment. Translate business and customer needs into clear, actionable tickets and acceptance criteria. Use customer insight, experimentation, and A/B testing ...

delivery-only role. You will act as a true business partner, shaping a technology vision that accelerates revenue growth, strengthens pipeline velocity, enhances customer experience, and unlocks measurable commercial value. What you will lead Own the technology strategy and roadmap for Commercial & Marketing — including Salesforce (Sales, Marketing, Revenue … Cloud) and Martech platforms Translate commercial goals into prioritised technology investments that deliver business outcomes Shape digital experience and capability evolution, not just project delivery Influence senior leadership and guide value-led decision-making Lead internal teams and partner ecosystems to deliver a best-in-class commercial tech landscape ...

Mobile) | 6-Month Contract Rolling Retail Energy Sector IR35: Inside IR35 Overview We're seeking a number of Software Engineer's with extensive experience in React to join a fast-moving Web/Mobile Squad within the retail division of a major UK energy provider. Contract Details Length … Inside IR35 What You'll Be Doing As part of a cross-functional squad, you'll contribute to the development and optimisation of key customer-facing digital touchpoints. From enhancing web UI performance to refining mobile user journeys, you'll play a central role in improving how customers engage ...