8 of 8 Remote/Hybrid Customer Experience Jobs in Berkshire

Genesys Cloud CX Consultant Paying £50,000-£70,000 (Multiple hires at various levels) Remote based. Leading CCaaS Provider A market-leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud CX Specialist. This is an exciting opportunity to shape … major enterprise clients while working with one of the most innovative cloud platforms in the industry. Key Responsibilities Lead end-to-end Genesys Cloud CX workstreams within complex enterprise implementations. Facilitate high-quality workshops with operational, technical, and senior stakeholder groups to understand customer journeys and CX objectives. Translate ...

deliver measurable value for both customers and the business. This is a hands‐on, outcome‐driven role , ideal for someone who enjoys solving complex customer problems, learning through data and delivering tangible results. You’ll work closely with product, engineering, support and commercial teams to translate requirements into exceptional … customer experiences. Your role in action Shape and manage the product’s search, booking and servicing experiences from discovery through to customer release. Contribute to product strategy and long‐term roadmapping. Use understanding of travel agency workflows to identify opportunities for smarter, more efficient travel selling. Define, analyse ...

function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise … processes, policies, and systems to improve efficiency, compliance, and data visibility Partnering with sales, operations, and finance to align procurement with demand planning and customer commitments Using market insight and data to identify opportunities for innovation, cost reduction, and competitive advantage Leading, mentoring, and developing a small procurement team ...

function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise … processes, policies, and systems to improve efficiency, compliance, and data visibility Partnering with sales, operations, and finance to align procurement with demand planning and customer commitments Using market insight and data to identify opportunities for innovation, cost reduction, and competitive advantage Leading, mentoring, and developing a small procurement team ...

Managers to join their growing company. This is your chance to inspire, motivate, and coach a team to success, empowering them to deliver exceptional customer service. Your role will involve: Leading and inspiring a mid sized high-performing team. Coaching and mentoring team members for growth and development. Open … communication and alignment with business and personal goals. Resolve challenges to improve efficiency and customer experience. Track data and analytics to make informed decisions in accordance to KPI's. Develop training plans to maintain skill alignment. Innovation and service excellence. Delegate incoming work to relevant team members. Your Experience ...

infrastructure usage to ensure cost efficiency, maintaining spend within agreed budgets. Ensure the optimal performance of cloud services , delivering a seamless and high-quality experience for end users. Take accountability of the on-call rota , ensuring appropriate coverage, managing participation, and leading rapid incident response to maintain service availability. … metrics such as system availability, uptime, and response times to inform decision-making and improvement initiatives. What you’ll need to succeed Essential: Experience in a leadership role , including mentoring, developing team members and promoting good governance practices. Strong technical expertise in cloud infrastructure design , deployment (CI/ ...

opportunities. Using advanced merchandising tools, analytics, and BI, the successful candidate will maximize visibility, conversion, cross-selling, and revenue growth while delivering an excellent customer experience. This position requires strong commercial acumen, attention to detail, and the ability to thrive in a fast-paced, dynamic environment. Responsibilities: Manage online … trading and merchandising for customer-facing websites. Optimize the onsite customer journey to increase conversions through effective product presentation. Organize and refine category structures, product sequencing, filters, and taxonomy for seamless navigation across all devices. Collaborate with teams across Email, Social, Buying, Design, Digital Marketing, Operations, Development ...

Digital Location: Reading (Hybrid, 2 days per week) Duration: Initial 6 months Contract Type: Inside IR35 Day Rate Help shape the future of our customer experience. We’re looking for a Senior UX Researcher to join our Digital team and lead the research that powers our product strategy. … senior stakeholders Champion inclusive research and user‐centred practices across teams Support continuous discovery and ongoing feedback loops What You’ll Bring 5+ years’ experience as a UX Researcher Strong background in e‐commerce (fashion/retail ideal) Expertise across a wide range of UX research methods Ability ...