1 to 25 of 35 Remote/Hybrid Customer Experience Jobs in Berkshire

Lead Solution Architect - Advanced CRM & Customer Data Duration: Initial 6 Months Location: Reading or Dublin (Hybrid basis) Job Type: Inside IR35 Day Rate We're looking for an experienced Lead Solution Architect to provide architectural leadership across customer engagement, CRM and customer data initiatives, helping to shape … future of Primark's digital customer experience landscape. This is an exciting opportunity to play a key role in defining architecture strategy across customer identity, customer data, personalisation, loyalty and marketing technology platforms. You'll work closely with business and technology stakeholders to deliver scalable, secure ...

trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. … source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We're looking for people who are curious about or fluid with AI, open to change, and excited to learn ...

+ Bonus + Excellent Benefits A fantastic opportunity has arisen for an experienced digital leader to join a fast growing, experience led hospitality business in a newly created senior leadership role. We're looking for someone who is passionate about digital innovation, technology and customer experience, with … heart of the business, working closely with Marketing, Operations, Sales and the Senior Leadership Team to identify new technologies, improve customer engagement and lead digital transformation across a growing multi-site hospitality portfolio. The Role You will take ownership of the organisation's digital ecosystem, customer loyalty programme ...

beta → live), running enduring cross-functional squads that ship continuously and learn from data. Co-shape the next era digital operating model for AX, CX & Digital – service architecture, sourcing model, ways of working, tooling and data – jointly with the Lead Product Owners, Experience Design and Technology leads. Partner with … models. Department and team: Adviser Experience, Customer Experience & Digital – Digital Growth Job level: Manager/Expert Role reports to: Director, AX, CX & Digital Proposition Direct Reports: A team of up to 6 but predominantly coordination of large-scale transformation projects. Location: Ideally based ...

title Contact Channel CX Lead Ref 45662 Division Customer Location Hybrid - Clearwater Court - RG1 8DB Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Competitive salary from £62,650 - £70,000 per annum depending on skills and experience Job grade C Closing … date 12/10/2026 Are you passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, you’ll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time ...

extensive operational estate. Your remit covers collaborating with suppliers, architects, and programme leads to guarantee resilient services supporting field teams, contact centres, and customer platforms around the clock. With a focus on performance and future‐readiness, you will align technical delivery with business goals, ensuring critical systems remain available. … operational and strategic objectives. This role contributes to Thames Water’s operational resilience by ensuring critical communication systems remain available 24/7, supporting customer operations, field services, contact centres, operational sites, and digital platforms. You will collaborate across the business to drive service excellence, optimise supplier performance, manage ...

rather than sales pipeline- success is measured in the quality, readiness and consistency of partner-delivered implementations into our Airline Customers and the resulting customer experience and time to full implementation. Key Responsibilities Map and prioritise the partner landscape: hyperscalers (AWS and equivalents), global/regional systems integrators … relationship, from initial engagement through to mature, self-sufficient delivery capability. Monitor and report on partner delivery performance: implementation quality, timeliness, and the resulting experience for airline customers. Act as the operational escalation point when partner-led delivery risks customer outcomes, working with partners and internal delivery teams ...

rather than sales pipeline- success is measured in the quality, readiness and consistency of partner-delivered implementations into our Airline Customers and the resulting customer experience and time to full implementation.**Key Responsibilities*** Map and prioritise the partner landscape: hyperscalers (AWS and equivalents), global/regional systems integrators … relationship, from initial engagement through to mature, self-sufficient delivery capability.* Monitor and report on partner delivery performance: implementation quality, timeliness, and the resulting experience for airline customers.* Act as the operational escalation point when partner-led delivery risks customer outcomes, working with partners and internal delivery teams ...

Sales Support Executive (SSE) provides commercial, operational, and administrative support within the Business Partnering team, working directly with assigned Account Managers across strategic customer accounts. The role is focused on enabling account activity, improving efficiency, strengthening customer service, and supporting profitable revenue growth, rather than owning a direct … stakeholders, procurement processes, commercial agreements, and operational requirements. They will work closely with the Account Managers to maintain effective account coverage, progress opportunities, resolve customer issues, and deliver a consistent, high-quality service. Key responsibilities: Provide dedicated day-to-daysupport to assigned Account Managers across strategic customer accounts. ...

Sales Support Executive (SSE) provides commercial, operational, and administrative support within the Business Partnering team, working directly with assigned Account Managers across strategic customer accounts. The role is focused on enabling account activity, improving efficiency, strengthening customer service, and supporting profitable revenue growth, rather than owning a direct … stakeholders, procurement processes, commercial agreements, and operational requirements. They will work closely with the Account Managers to maintain effective account coverage, progress opportunities, resolve customer issues, and deliver a consistent, high-quality service. The role will also work closely with SCC internal UK teams and where required, the offshore ...

definition of the strategic direction and architectural governance of VodafoneThree's Network Services, Core and Infrastructure domains. It ensures alignment with business aspirations, customer experience goals, and commercial outcomes, while driving integration across Voice and Data core networks, Value Added Services, Messaging Platforms, Data Centres, Cloud, Automation … broad range of skills and knowledge across other disciplines (the horizontal bar). The majority of the roles/responsibilities and experience described below are generic covering all L5 Manager roles in the Network Services, Core and Infrastructure Strategy and Architecture team but individuals are expected to have deep ...

working. Location: Reading (Hybrid working 2/3 days per week) Contract type: Permanent – full-time, 37 hours per week Salary: Competitive, dependent on experience + performance bonus + benefits covering family, finances and wellbeing About the Role We are looking for an experienced focused Product Manager to join … Managed DIA, and SD-WAN services. As the product manager for these products, you will drive profitable growth, ensure our products remain competitive and customer-focused, and work closely with cross-functional teams to deliver market-leading solutions that support the organisation's strategic objectives. Key Responsibilities Define ...

working.**Location**: Reading (Hybrid working 2/3 days per week)**Contract type**: Permanent – full-time, 37 hours per week**Salary:** Competitive, dependent on experience + performance bonus + benefits covering family, finances and wellbeing**About the Role**We are looking for an experienced focused Product Manager to join …/Managed DIA, and SD-WAN services.As the product manager for these products, you will drive profitable growth, ensure our products remain competitive and customer-focused, and work closely with cross-functional teams to deliver market-leading solutions that support the organisation's strategic objectives.**Key Responsibilities**· Define ...

market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. … collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing ...

This is an exciting opportunity to manage and optimise a multi-market digital ecosystem, overseeing website content, product launches, customer journeys and platform enhancements across multiple international markets. Working with cross-functional stakeholders and agency partners, you'll drive digital performance, improve online experiences and help shape the future … client is a well-established international business with a strong presence across multiple markets and a reputation for delivering high-quality products and customer experiences. They offer a collaborative environment focused on innovation, continuous improvement and long-term growth. Description Manage and coordinate website content, product launches and digital ...

digital leader, you will shape the DTC strategy for JDE brands, set clear channel roles within the wider ecommerce landscape, and drive excellence across customer experience, conversion, CRM, content, trading, forecasting and operations. You will work closely with global teams to leverage shared capabilities, influence platform and technical … centric business model. You will lead a cross‐functional team to elevate the performance of the DTC websites, shaping impactful activation plans, improving the customer journey and optimising conversion, CRM, subscriptions and retention. Working closely with marketing, brand, global commercial and global DTC teams, you will ensure campaigns, content ...

summary: The Senior Service Solutions Analyst partners with Sales, Solution Consultants, and Professional Services Delivery to scope, shape, and position services offerings that accelerate customer outcomes and drive services bookings. This role translates customer requirements into clear solution approaches, effort estimates, and high-quality Statements of Work (SOWs … what is sold and what is delivered. The Senior Service Solutions Analyst is a hands‐on individual contributor who brings strong analytical skills, consultative customer engagement, and practical delivery knowledge to support complex enterprise opportunities. Reporting to the Senior Manager, Service Sales Organization, this role collaborates closely with Sales ...

in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position … ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your ...

events and executive engagement programmes, including planning, audience selection, invitation strategy, registration, on-site execution, post-event follow-up and ROI measurement to strengthen customer relationships and accelerate pipeline. Act as the trusted marketing partner for Sales, Client Directors, Product Marketing, Digital Marketing and regional teams to ensure marketing … tools to improve planning, execution, reporting and productivity. Measure success through pipeline contribution, account engagement, opportunity acceleration and marketing influence on commercial outcomes. Required Experience & Skills 2-4+ years' experience in B2B marketing, ideally within enterprise SaaS, technology or another complex B2B environment. Previous experience ...

cross-functionally to align product and engineering goals Handle the critical moments – confidently manage incidents and high-pressure challenges What you’ll bring Strong experience delivering complex software systems at scale Solid understanding of architecture, APIs, and database design Experience with DevOps, CI/CD, testing, and modern … help shape engineering culture You’ll be part of a business that genuinely cares about the people it supports, with a strong focus on customer experience and meaningful impact . You’ll have the autonomy to shape solutions, the platform to influence change, and the opportunity to grow ...

Designer Permanent | Hybrid | £50,000 - £55,000 Are you a talented UX Designer with experience in the online gaming and sports betting sector? We're partnering with an innovative and highly successful organisation seeking a creative, user-focused professional to help design engaging digital experiences that delight users … drive business success. This is an exciting opportunity to join a collaborative, forward-thinking team where your ideas will directly influence product development and customer experience. You'll be involved in the full design lifecycle, from research and concept creation through to delivery, helping to shape products used ...

hands-on engineering roles with the opportunity to build and evolve business-critical platforms that support our Funeral Services operations, power exceptional colleague and customer experiences, and help establish the technology foundations for our newly created Legal Services division. You'll play a key role in solving complex technical … that moving quickly should not come at the expense of quality, security or long-term sustainability. You bring genuine technical depth You have significant experience designing and delivering complex software systems and are comfortable taking technical ownership within a team or domain. You will bring expertise in full stack ...

across sales, technical and leadership teams. You will build trusted relationships, influence stakeholders, and accelerate opportunities while coordinating resources to deliver exceptional partner and customer experiences. This remote role requires travel across the UK, with an emphasis on quarterly business reviews and programme execution. #J-18808-Ljbffr ...

Working alongside talented Data Engineers, Data Scientists, DataOps Engineers, and DevOps Engineers, you'll ensure our data is reliable, secure, and accessible, enabling personalised customer experiences and delivering real business value. If you enjoy solving complex challenges, collaborating with diverse teams, and creating scalable data solutions, this could … your sprint commitments while supporting teammates to achieve shared goals. Partner with stakeholders across the business to deliver solutions that support strategic initiatives, customer insights, and marketing campaigns. Help advance our next-generation analytics platform by contributing to the evolution of our Unified Data Platform. Support the adoption ...

role for sellers who want real ownership, complex challenges, and the opportunity to make a visible impact Job Requirements Develop a deep understanding of customer’s strategies, goals, challenges, risks, and transformation priorities, and connect them to NetApp’s differentiated unified platform and solutions. Act as a trusted advisor … customer by combining technical curiosity, business acumen, and solution expertise to guide customer transformation. Demonstrate strong hunting mentality - identifying whitespace opportunities, new workloads, emerging buyer personas, and expansion paths across your territory. Execute with disciplined sales excellence, including pipeline management and forecast accuracy, using MEDDICC aligned with discovery ...