6 of 6 Service Desk Analyst Jobs in Berkshire

Social network you want to login/join with: We have an exciting opportunity for someone to join us as a Senior Service Desk Analyst to work in a truly global environment to provide first and second line technical support of ED&F Man services to internal customers within agreed service levels with a constant focus … on customer service and satisfaction. The post-holder will resolve reported support using approved methods, tools and procedures and in accordance with published KPI’s and internal SLA’s. The role provides long term potential for someone eager to demonstrate their skills and experience within the challenging and fast‐paced soft commodities industry. Shift based between 8am – 6pm with … passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work. Key Accountabilities Ensure channels into the service desk are appropriately maintained, this will include telephone support, remote assistance and desk side support in the London office. Take ownership of incidents and service requests More ❯

Social network you want to login/join with: We are looking for an experienced IT Service Desk Analyst to join our team, who are based in our state-of-the-art Reading office and are the first point of contact for all IT issues and requests. The team consists of several Service Desk Analysts … and is led by a Service Desk Team Leader. The service desk operates from Monday to Friday between 07:00 and 19:00 and makes use of the ServiceNow platform to capture and manage all incidents and requests. XPS is an award-winning Pensions Consultancy with over 1600 staff in locations across the UK and our … Group has also won two awards at the Business Culture Awards winning Best Business Culture Transformation Initiative and the overall Gold Award winner for Business Culture. The Role: Our Service Desk Analysts are responsible for delivering the very best customer service experience, working in collaboration with our colleagues in the 2nd Line, Infrastructure Support and IT Security More ❯

first step into the world of IT support? We’re on the lookout for a bright, curious, and ambitious junior to join a dynamic global media business as a Service Desk Analyst . Whether you’ve just finished studying or completed a career switch or apprenticeship, this is your chance to launch a career in IT within … with the perks to match) Hybrid model: 4 days in, 1 from home Hands-on exposure to both PC and Mac environments Variety! You’ll support users via phone, desk-side and at an in-house tech bar Real opportunities to learn, grow, and make an impact from day one What you’ll be doing: Supporting users with first … ownership, and grow in a fast-paced environment Familiarity with Microsoft 365 and Windows 10/11 Bonus: Any exposure to Mac OS or tech troubleshooting Bonus: Retail, Customer Service experience If you’re ready to roll up your sleeves, learn fast, and become a vital part of a forward-thinking tech team – we want to hear from you. More ❯

11028SR £28k – 32k per year + Brilliant Benefits Service Desk Analyst Our client is urgently looking for an experienced Service Desk Analyst to join their team on a permanent basis. Please note, the role is on-site during the probationary period. After passing, there will be one day each week for remote working. You … package, including annual leave, pension scheme, remote working (post-probation), health cover, training & development, discounts, a fun and friendly team, free parking, opportunities for career advancement, and more perks! Service Desk Analyst – Key Skills: 3+ years of experience in a Service Desk or Cloud Service Desk environment 2 nd Line Support experience More ❯

2X Service Desk Analyst (Weekend Shift Work) £(phone number removed) per annum On-site - Slough An established organisation is looking to recruit 2X Service Desk Analyst, to provide 1st/2nd line support at each of their sites in Berkshire. Due to weekend teaching, these roles include both Saturday/Sunday shifts, and … Diagnose and resolve hardware, software, and network issues; escalate as needed to second-line or third-party support. Act as an escalation point for complex or unresolved incidents and service requests. Support problem management by identifying and documenting root causes and workarounds. Offer technical guidance and training to users, and maintain support documentation (FAQs, manuals). Monitor IT systems … and service performance using dashboards and monitoring tools. Install, configure, and update IT hardware and software per university standards. Collaborate with DTS and project teams to share knowledge and support service improvements. Draft user communications and assist with induction sessions and student onboarding. Participate in IT projects, testing, and process improvements. Maintain professionalism and up-to-date technical More ❯

2X Service Desk Analyst (Weekend Shift Work) £35,000-45,000 per annum On-site - Slough An established organisation is looking to recruit 2X Service Desk Analyst, to provide 1st/2nd line support at each of their sites in Berkshire. Due to weekend teaching, these roles include both Saturday/Sunday shifts, and … Diagnose and resolve hardware, software, and network issues; escalate as needed to second-line or third-party support. Act as an escalation point for complex or unresolved incidents and service requests. Support problem management by identifying and documenting root causes and workarounds. Offer technical guidance and training to users, and maintain support documentation (FAQs, manuals). Monitor IT systems … and service performance using dashboards and monitoring tools. Install, configure, and update IT hardware and software per university standards. Collaborate with DTS and project teams to share knowledge and support service improvements. Draft user communications and assist with induction sessions and student onboarding. Participate in IT projects, testing, and process improvements. Maintain professionalism and up-to-date technical More ❯