interviews and process review sessions. Gather, analyse and document business requirements, translating them into structured formats such as functional specifications, epics, themes and user stories. Analyse impacts, dependencies, risks and benefits to support informed decision-making and solution identification and design. Change Delivery & Configuration Ownership Own and coordinate … support successful delivery outcomes. Facilitate workshops, walkthroughs, reviews and demonstrations to gather, validate and refine requirements and solutions. Support knowledge transfer activities, user guidance and small-group training where appropriate. Business Intelligence & Reporting Support business access to data, reporting and insight, including the development and validation of reports ...