Helpdesk Manager
- Hiring Organisation
- ACCELERATED PEOPLE MANAGEMENT LTD
- Location
- Bexley, London, United Kingdom
- Employment Type
- Permanent
- Salary
- £50,000
running of the FM helpdesk and scheduling team * Planning and coordinating engineers to maximise utilisation and efficiency * Monitoring and improving KPI and SLA performance across reactive and planned works * Ensuring jobs are allocated, completed and closed out within agreed service levels * Identifying process improvements to enhance operational performance and customer … delivery The successful Helpdesk Manager will have: * Previous experience managing or supervising an FM Helpdesk or Service Desk * Strong knowledge of SLA and KPI-driven service environments * Experience scheduling engineers within Facilities Management or Building Services * Excellent organisational skills with the ability to prioritise reactive workloads * Experience using CAFM ...