First Line Support
- Hiring Organisation
- FORT
- Location
- Birkenhead, Merseyside, UK
- Employment Type
- Full-time
communication and customer experience. Core responsibilities include: Providing telephone and ticket-based 1st-line support Assessing ticket urgency, gathering key information, and ensuring SLA compliance Managing and updating customers proactively throughout incident resolution Escalating issues appropriately while maintaining responsibility for communication Acting as the central point of contact between customers ...