6 of 6 SLA Jobs in Merseyside

Line. Troubleshoot issues across Azure, Microsoft 365, servers, virtualisation, networking, and security tools. Perform root-cause analysis and document long-term fixes. Ensure SLA compliance and deliver a high-quality support experience. Infrastructure & Cloud Management Manage Azure resources (VMs, networking, security, automation). Maintain Windows Server, AD, DNS, DHCP ...

information for the type of Incident/Request. Responsible for the resolution of customer issues where possible, ensuring that customers are updated within agreed SLA s and that issues are resolved quickly and efficiently. Support the Team Manager towards continued improvement of team process and customer experience. Escalate incidents/ ...

Liaising with other departments within the company to service clients (i.e. support, operations, product team) • Monitoring support tickets and Internal dashboard to prevent any SLA breaches Responsible for arranging governance meeting with key accounts and providing KPI reporting Our ideal Account Manager will have: Excellent customer service and communication (written ...

Liaising with other departments within the company to service clients (i.e. support, operations, product team) • Monitoring support tickets and Internal dashboard to prevent any SLA breaches Responsible for arranging governance meeting with key accounts and providing KPI reporting Our ideal Account Manager will have: Excellent customer service and communication (written ...

cloud resources at scale. Extensive knowledge and experience with 3rd party service providers including facilitation of RFP, onboarding, and performance management (design of SLA and overall KPI). Experience and awareness of IT architectural governance, standards, and methodology. Experience and awareness of CISO governance frameworks, standards, controls, and auditing documentation ...

hardware acceptance/burn‐in (power/thermal soak, memory/disk tests, GPU diagnostics). Track inventory, spares strategy, failure rates, and vendor SLA performance. Produce runbooks, rack elevations, wiring diagrams, firmware matrices, and change records consumable by on‐call and data center staff. Partner with Security on secure ...