18 of 18 SLA Jobs in Merseyside

and customer portal Log all Incidents and Requests in ServiceNow Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA Manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate Understand and proactively operate the escalations procedure defined More ❯

role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team More ❯

using the ITSM tool, phone and email as required. Responsible for assessing and triaging service desk tickets according to issue type, in line with SLA and assigning to resolver groups or individuals in line with process in a timely manner. Identify the minimum dataset for requirements and manage the collation More ❯

documentation Essential Criteria (to Be Assessed At Application Stage) An understanding of Service Level Agreements and their application, and experience in defining and documenting SLA's and OLA's Good understanding of ITIL 4 processes, likely backed up by intermediate qualifications (ideally those associated with delivery of Service Operation/ More ❯

close Remedy incident tickets (break/fix and service requests). Support network break/fix actions to restore service to customers. Meet network SLA and performance measurements. Provide customer interface communication skills. Take initial Tier 1 calls from customers and/or help desk. Administer network asset tool to More ❯

Responsibilities: The Client Relationship Manager is responsible for maintaining clients success and responsible for tasks including: Responsible for problem and incident management ensuring that SLA’s are achieved and client expectations are met (or exceeded). Ensure service transition for clients as services are added or removed. Build lasting relationships More ❯

and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of More ❯

troubleshooting and testing to investigate system issues, identifying solutions to minimise service disruption. Day-to-day system support and system administration tasks, ensuring that SLA’s are met, and an outstanding customer service is provided. Ownership of the development and maintenance of system business processes, understanding stakeholder and operational needs. More ❯

support infrastructure solutions across compute, storage, cloud, and virtualization technologies. Ensure 24/7 availability, performance, and operational health of systems, aligned with internal SLA objectives. Lead lifecycle management, capacity planning, and incident resolution for enterprise infrastructure. Partner with Engineering, Architecture, and Security teams to align infrastructure initiatives with business More ❯

payments Offering advice, guidance and support to customers To provide 1st line support ensuring that all customer incidents and requests are resolved within our SLA’s Accurate input of data Setting up meetings via outlook, inviting attendees and booking the meeting room Minute taking Using IT system applications including Word More ❯

maintain a warm friendly atmosphere. You will be expected to work with a "get the job done" attitude to meet the demands of contractual SLA's. Patient availability may result in different combinations of hours typically between 8am and 8pm. You will be required to undergo a full DBS check More ❯

maintain a warm friendly atmosphere. You will be expected to work with a "get the job done" attitude to meet the demands of contractual SLA's. Patient availability may result in different combinations of hours typically between 8am and 8pm. You will be required to undergo a full DBS check More ❯

Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams based on technical environment & service requirements. The TSM will be involved in … considered. The candidate should be able to work both onsite at customer locations and remotely. Responsibilities: Support SDMs in managing support services to meet SLA requirements Participate in Service Review Meetings organized by SDMs Take part in Duty Manager rota & act as Incident Manager for P1 incidents Oversee RCA completion More ❯

Location United Kingdom,--Liverpool Job Type Permanent Description My client is looking for an enthusiastic and driven individual to join their thriving team as a service desk analyst. Within the role you will have a range of responsibilities and each More ❯

Social network you want to login/join with: Serco’s Citizen Services team is currently recruiting for an experienced Senior MI Analyst to join our existing UK & Europe Division. Key Accountabilities Maximise the use of PowerBI tools across all More ❯

contacts/team members The IT Service Desk Analyst will also be dealing with a broad range of IT faults and working to strict SLA’s and KPI’s Maintain the rapport with customers by demonstrating a detailed understanding of and delivery of their support requirements Log tickets of incidents … onto portal Liaise pro-actively with suppliers/partner vendors, and escalate issues where necessary to ensure timely call resolutions to achieve customer specific SLA’s Understand and proactively operate the “Escalations Procedure” Resolve incidents and complete requests, again, in line with customer SLA’s Consistently meet Service Desk Key More ❯

contacts/team members The IT Service Desk Analyst will also be dealing with a broad range of IT faults and working to strict SLA’s and KPI’s Maintain the rapport with customers by demonstrating a detailed understanding of and delivery of their support requirements Log tickets of incidents … onto portal Liaise pro-actively with suppliers/partner vendors, and escalate issues where necessary to ensure timely call resolutions to achieve customer specific SLA’s Understand and proactively operate the “Escalations Procedure” Resolve incidents and complete requests, again, in line with customer SLA’s Consistently meet Service Desk Key More ❯

incidents and implement measures to prevent recurrence. Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. Develop SLA’s and processes for service requests such as ‘remote hands’ service or cabling requests. Project Management Manage and execute network projects, coordinating with cross-functional … live operational environment. Extensive real time Incident/Fault management experience in a business-critical environment. Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management. Good understanding of Health and Safety, ISO standards, and compliance, BMS, PMS, fire systems. Knowledge of Data Centre Customer installations More ❯