2 of 2 SLA Jobs in Merseyside

Mitigating infrastructure and operating system security vulnerabilities MS Office 365 platform support; SharePoint, OneDrive, Teams, Intune management Working within a ticket management system with SLA and KPI adherence Any certification or working experience supporting or implementing several of the infrastructure technologies listed below would be an advantage. Linux Server configuration ...

Model, governance framework and RACI. Standard factory demand, onboarding, deployment and service-acceptance processes. Capacity, lifecycle, resilience and operational support model. Service KPI/SLA framework and governance reporting. Service maturity and capability development roadmap. Knowledge-transfer and transition plan for permanent service and product teams. ...