1 to 25 of 118 Continuous Improvement Jobs in Birmingham

people we want to join us on our journey. The Senior Enterprise Systems Manager is accountable for the operational support, service performance, governance and continuous improvement of Mace's enterprise finance systems and associated business-critical applications. The role provides leadership and oversight of an outsourced application … governance meetings, service reviews, supplier performance management and escalation processes. Ensure suppliers deliver services in accordance with contractual obligations and agreed service levels. Drive continuous improvement initiatives with suppliers to improve service quality, efficiency and user experience. Support commercial, procurement and contract management activities relating to enterprise ...

Infrastructure and Operations Senior Manager Main purpose of the job The Infrastructure & Operations Senior Manager is responsible for the delivery, security, availability, performance and continuous improvement of Artifex's IT infrastructure, workplace technology and operational IT services. The role ensures technology services are secure, resilient, reliable … processes to ensure services consistently meet business and user needs. As the operational owner of infrastructure and workplace technology, the postholder drives service excellence, continuous improvement and effective supplier engagement across the IT estate. Main missions and results Develop and maintain Infrastructure and Operations strategies and technology ...

support and client dynamics, identifying opportunities to enhance customer value and satisfaction. Work closely with the Customer Value Team to support value plans and continuous improvement initiatives. Contribute to the Product roadmap by sharing insights gained through support activity and client feedback. Understand contractual and commercial terms … standards (ISO 20000, 27001, and 9001) where applicable. Work with compliance and audit teams to ensure readiness for internal or external audits where applicable. Continuous Improvement & Growth Contribute to continuous improvement efforts within the EDM support function and wider product team. Champion innovation ...

Roadmap: Define the technical vision and roadmap for your products, aligning them with the overall business strategy, the enterprise architecture blueprint, and customer needs. Continuous Improvement Culture: Foster a culture of continuous improvement, encouraging experimentation, learning, and knowledge sharing within the product engineering team. … toil of testing, deployment, and remediation. 6x Performance Multiplier: Evolve your engineering teams' capabilities and ways of working to unlock a 6x improvement in delivery performance and quality, in line with the enterprise SDLC transformation. Role-Modelling Quality: Use your product engineering team as a benchmark for engineering ...

/Employee Portal Create and maintain system design and operations documentation. Monitor and report on development progress, status, and metrics to stakeholders. Commit to continuous improvement and learning of ServiceNow best practices, tools, and technology. Skills and Experience Self-starter used to small teams and customer facing … side scripting, AJAX and other ServiceNow development components. Support the deployment of ServiceNow into business-as-usual operations, providing ongoing technical support, troubleshooting and continuous improvement. Work closely with the IT Service Desk, business stakeholders, architects, developers and other technology teams to understand requirements and deliver practical, customer-focused ...

overview of our Through Life Systems Manager Providing the support and maintenance layer to our globally deployed maritime systems, ensuring exceptional operational performance and continuous improvement. This role involves managing support workflows, tasking of preventative and corrective maintenance and our in-country partners to ensure that the high-level … project issues, ensuring high standards of service delivery. Develop and implement long-term support and maintenance strategies to meet evolving customer needs Performance Monitoring & Continuous Improvement Oversee key performance metrics such as SLAs, response times, and resolution rates. Identify areas for improvement and implement strategic ...

Rather than focusing on traditional feature development alone, you'll work closely with engineering teams to identify systemic issues, enhance platform robustness, and drive continuous improvement across the product. If you enjoy deep technical investigation, performance optimisation, debugging complex issues, and improving software quality, this role could … identifying opportunities for platform improvement. Reviewing existing systems and codebases to improve maintainability and robustness. Supporting incident investigations and preventative engineering initiatives. Driving continuous improvement across product performance and operational stability. Skills & Experience Essential Strong commercial experience as a Software Developer, Senior Developer, Software Engineer, or similar ...

conversion, attendance, engagement, session participation, attendee satisfaction, quality of experience, adoption quality and platform performance; analyse usage data, feedback and event insights to drive continuous improvement and demonstrate ROI. Lead supplier collaboration and integration alignment for attendee-facing technologies and connected systems, ensuring data flows, communications, reporting … customer success skills, combined with analytical decision-making and the ability to use data, feedback, adoption patterns and event performance metrics to drive continuous improvement and value realisation. To qualify for the role, you must have Relevant experience in product management, product ownership, customer success, digital experience ...

client is a UK business software company. The Product Manager is responsible for the successful development, delivery, performance, and continuous improvement of the Legal Portfolio. The role acts as the voice of the customer, translating customer needs, business priorities, data insights, and market opportunities into a clear … Define, track, analyse, and report on product performance metrics against pre-defined success measures. Build and interpret product dashboard and use data to drive continuous improvement and validate decisions. Setting clear measures for success for features and releases Serve as the product expert, deeply understanding and able ...

information is captured, managed, and reported. Working closely with colleagues across Engineering, Operations, Finance, Procurement, IT, and third-party suppliers, you'll help drive continuous improvement and support strategic business initiatives. Core responsibilities Build, maintain, and enhance Power BI dashboards and reporting solutions that provide meaningful insight … processes through automation, data integration, and the adoption of digital technologies. Develop reporting and tracking tools that support engineering projects, capital investment programmes, and continuous improvement initiatives. Maintain the integrity of engineering data by ensuring asset records, compliance documentation, and financial information are accurate and aligned with ...

providers to resolve system issues Develop reports and support business intelligence requirements Provide end-user support and contribute to training activities where required Support continuous improvement initiatives across systems and processes Essential Skills & Experience Experience working with Oracle HCM Cloud or a similar enterprise HR system Experience … engagement skills Competent Microsoft Office skills, particularly Excel Ability to prioritise workloads and manage multiple tasks effectively A proactive approach to problem solving and continuous improvement Desirable Skills & Experience Experience supporting Oracle quarterly updates and releases Experience coordinating Oracle Service Requests (SRs) Experience creating or maintaining technical ...

integrity of our organisational data. In this role, you will ensure appropriate user access, effective identity controls, and compliance, while actively supporting the continuous improvement and automation of our IAM processes. If you love managing user lifecycles, tightening access governance, and driving process automation, this … customer relationships & delivers customer centric solutions OPTIMISES WORK PROCESSES - Knowing the most effectively and efficient processes to get things done, with a focus on continuous improvement CURIOUS - Seeking new ways to grow and be challenged, using formal and informal learning channels BUSINESS INSIGHT - Applying knowledge of business ...

role within Digital Services Hybrid position with two days in the office and travel to Birmingham Responsibilities include leading data science products and driving continuous improvement Focus on safety, delivery, customer, ethics, and sustainability Strong emphasis on technical leadership and capability building About the Role This … change and the growing use of data and algorithms. This is a leadership role where you will guide multidisciplinary teams, foster a culture of continuous learning, and drive the development of innovative data products that deliver value. You'll work with colleagues, partners, and stakeholders to uncover opportunities where ...

resource planning Service KPIs including CSAT, NPS, FCR and resolution times Monthly service reporting and client QBR data Carrier and third-party service relationships Continuous improvement and root-cause analysis Service desk processes, automation and workflows RMM and PSA tools and their ongoing development You'll also … confidence to deal directly with senior client stakeholders and frustrated customers Strong people leadership, coaching and performance management skills A genuine appetite for continuous improvement rather than simply maintaining the status quo ITIL 4, Cyber Essentials and ISO 9001/27001 experience would be advantageous. ...

while liaising with third party providers. In additional this role will be responsible for development of the Salesforce platform and assist in managing the continuous improvement of the platform. As a key platform to managing students internally, the role plays a major part in enabling teams … principles Career-life fit – health & wellbeing focus 25 days of annual leave + Bank holidays Purchased leave scheme OES strategy reflects respect, honesty & diversity Continuous improvement through challenging & meaningful work Study assistance and leave for eligible employees High growth industry & strong partner/shareholder backing Genuine focus ...

Lead Operational Technology Compliance Manager role in Digital Services Directorate Specialist compliance leadership and independent assurance across Operational Technology environment Influence compliance understanding and continuous improvement across National Highways Opportunity to shape the future of Quality and Test at National Highways Starting salary at the lower … existing OT assets, working with OTSE to ensure requirements are understood and appropriately incorporated across the OTSL, DMRB and MCHW requirements framework. Driving continuous improvement, building resilience in OT assurance, using findings, operational data, analytics and emerging AI tools to identify trends and systemic improvements, while building ...

looking for a Systems and CRM Analyst to join our Group Services team and take responsibility for the effective management, maintenance and continuous improvement of adi Group’s CRM and wider business systems. You’ll play a key role in ensuring our CRM data is accurate, reliable … highlight areas requiring attention. Provide first-line support for CRM and other business system issues, escalating where required. Support system testing, upgrades, implementations and continuous improvement projects. Identify opportunities to improve systems, processes, reporting and data quality. About you We’re looking for someone with experience ...

take ownership of IAM service delivery within a live operational environment, ensuring services run effectively while leading service performance, governance, stakeholder management and continuous improvement. Key responsibilities include: Day-to-day operational ownership and leadership of IAM services within a BAU environment Managing operational service delivery, performance and service … service improvement IAM Service Design and Target Operating Model Leading service transition, knowledge transfer and shadowing Stakeholder, risk and issue management Driving continuous service improvement and maintaining effective service governance What we're looking for We're looking for someone with proven operational IAM service ...

resources effectively to meet business priorities, service commitments, and client expectations. Participate in Back Office leadership meetings and contribute to operational planning, strategy, and continuous improvement initiatives. Build and maintain strong relationships with clients and key stakeholders through regular service reviews and engagement. Drive operational excellence … ability to engage effectively with clients, senior stakeholders, and technical teams. Strong customer focus and a commitment to delivering high-quality service and continuous improvement. Ability to prioritise workloads, manage competing demands, and perform effectively under pressure. Highly organised, proactive, and detail-oriented, with a hands‐on approach when ...

will be responsible for leading and consolidating our service delivery function. The role will drive process standardisation, resource management, escalation handling, and continuous improvement initiatives. You will work to optimise operational efficiency, enhance customer satisfaction and ensure service excellence through industry best practices. With a proven background … Managers, creating a high-performing, customer-centric leadership team. Foster a high-performance culture focused on customer experience, service excellence, operational efficiency, accountability, and continuous improvement. Own the end-to-end customer lifecycle, ensuring customers achieve their desired business outcomes and realise maximum value from Intercity's services. Develop ...

clearance required Must be UK-based The role You'll take ownership of the IAM service, working across service leadership, governance, stakeholder management and continuous improvement . Key responsibilities include: IAM Service Design and Target Operating Model Leading transition, knowledge transfer and shadowing KPI/SLA management … reporting Stakeholder, risk and issue management Driving continuous service improvement What we're looking for Strong IAM Service Leadership experience in a hybrid environment , with a broad understanding of: IGA | MFA | SSO | PAM | PKI Experience with MIM, Active Directory, Entra ID, Okta or BeyondTrust would be highly ...

purpose. This role is ideal for a technically strong data engineering professional who enjoys combining hands‐on delivery with leadership and continuous improvement. What you will do? As our Data Engineering Lead, you will: Design, develop and maintain enterprise ETL/ELT pipelines, integrating data from case management, finance … third‐party systems into a central data platform. Lead the development and continuous improvement of our cloud‐based data platform within Azure. Ensure data pipelines are scalable, reliable, cost‐effective and resilient. Build and maintain datasets that support business reporting, analytics, dashboards and data‐enabled products. Establish ...

technical authority for quality engineering, establishing modern automated test frameworks from scratch, overseeing complex data and non-functional testing, and embedding continuous quality gates within modern CI/CD pipelines. Key Responsibilities Strategic Leadership & Governance Define Strategy: Set the strategic direction for test engineering across product teams, establishing robust … management (RAID). Stakeholder Alignment: Develop tailored test approaches and executive reporting mechanisms to gain alignment with senior business and technical stakeholders. Quality Engineering & Continuous Improvement Framework Architecture: Design, build, and maintain scalable, reusable automation frameworks for UI, API, and backend data flows using modern languages (TypeScript ...

Establish and maintain programme-level risk and issue management processes. Ensure compliance with organisational governance, security, and regulatory requirements. Conduct programme reviews and implement continuous improvement initiatives. Drive quality assurance across all programme deliverables. Please note, applicants must have the legal right to work ...

development environment management Support SEO and web accessibility best practices Produce clear and comprehensive technical documentation Contribute to an Agile development environment and continuous improvement of development processes About You My client is looking for someone with strong commercial experience in Drupal development , ideally with experience working ...