18 of 18 Remote Customer Service Jobs in Birmingham

and collaborative team environment that encourages development and satisfaction. Minimum (Essential) Requirements Expertise in Microsoft Dynamics and Power Platform: Proficiency in products like Sales, Customer Service, Customer Insights, Field Service, Power Apps, Power Automate, Power Pages, Copilot Studio, Power BI. Familiarity with Related Technologies: Knowledge of More ❯

a highly skilled and motivated Platform Operations Engineer (Level 2) with excellent communication skills, a strong technical background, and a passion for delivering exceptional customer service? If so, City Plumbing are seeking experienced Platform Operations Engineers to join our newly created IT team and help deliver exceptional technical … the digital leader in plumbing, heating, and sustainable heating solutions! Are you a tech-savvy problem solver with a knack for delivering top-notch customer service? As a Level 2 Platform Operations Engineer, you'll be the go-to expert for our internal teams, helping them overcome technical … helping others, we'd love to hear from you! Provide second-level technical support to end-users and internal stakeholders, resolving escalated incidents and service requests in a timely manner. Troubleshoot and resolve complex software, hardware, and network issues, utilising diagnostic tools and remote support technologies. Collaborate with Level More ❯

hubs when required Contract type : Permanent Our Team Our Products & Channels CIO mission is clear: combine engineering excellence, top-tier delivery practices, and outstanding service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer … and web services, including the migration to a single V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible … help the team and solve problems at hand. Extensive experience in designing, developing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Copilot Studio/PVA and Power BI Experience with Azure cloud platform and More ❯

hubs when required Contract type : Permanent Our Team Our Products & Channels CIO mission is clear: combine engineering excellence, top-tier delivery practices, and outstanding service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer … and web services, including the migration to a single V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible … help the team and solve problems at hand. Extensive experience in designing, developing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Copilot Studio/PVA and Power BI Experience with Azure cloud platform and More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product teams … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team More ❯

applications, ensuring timely and effective resolution of issues. * Provide support via phone, face-to-face, and other communication channels, maintaining a high standard of customer service. * Log and manage incidents and service requests using enterprise-level ticketing systems. * Troubleshoot application issues and escalate unresolved problems to third-party … team members and business users. Required Skills & Qualifications: * Ability to guide users through system workflows and processes. * Strong analytical and problem-solving skills. * Excellent customer service orientation and interpersonal communication. * Practical experience with platforms such as Acturis, Open GI, or Applied Epic. * Experience working within service desk More ❯

retailers in the global automotive sector. Our solution allows automotive retailers to work more efficiently and assists them with providing a high standard of customer service, resulting in higher profits. Our system is also complemented by a range of integrated mobile apps which helps to further digitalise processes More ❯

retailers in the global automotive sector. Our solution allows automotive retailers to work more efficiently and assists them with providing a high standard of customer service, resulting in higher profits. Our system is also complemented by a range of integrated mobile apps which helps to further digitalise processes More ❯

and ensure that associated approvals are gained Creation and submission of contract proposals and tracking through the in-house system Ensure accurate and prompt customer billing To ensure all signed contracts are correctly scanned into the system To ensure every deal has a valid contribution program logged in the … correct manner To liaise with the Risk and Refinance department to ensure all deals are correct and complete Customers & Suppliers Manage and control customer situations on behalf of relevant salesperson, keeping necessary personnel informed of situations To check all supplier invoices received and approved in line with the approval … is accurate and conforms to the contract in place Obtain, maintain and review invoice approvals for all invoices, ensuring full approval given by the customer before payment is sanctioned to the supplier To manage the clearance of all invoices over 30 days To work closely with the accounts team More ❯

a Business Intelligence Developer to play a crucial role in maintaining and enhancing their Business Intelligence solutions and automated tools. You will work with Customer Service, Finance, HR, and divisions to generate valuable management information. Collaborating with a diverse team of technical and data specialists, you will improve More ❯

retailers in the global automotive sector. Our solution allows automotive retailers to work more efficiently and assists them in providing a high standard of customer service, resulting in higher profits. Our system is also complemented by a range of integrated mobile apps which help to further digitalize processes More ❯

opportunity to be a mentor, a guide, and a champion of change. You'll work closely with our Outreach and Marketing colleagues and our customer service centre to ensure that young people are not only safely recruited but also engaged effectively. Your teamwork will be the driving force More ❯

employer contribution. Main Duties Creative and innovate with HSBC's data to build and enhance applications, data models, ETL pipelines and provide insight on customer satisfaction. Curious and explore HSBC tooling & Data to improve reporting & insight capabilities. Collaborative across HSBC UK and the wider Analytics Community to leverage the … of Excel, with previous experience of using Power Query and VBA. Understanding of financial services, in particular complaints, Underwriting, Financial Crime, internal controls, and customer service. The preferred base location for this role is Leeds with availability to work the hybrid shift pattern required for this role, i.e. Mon More ❯

challenges. From defence and space to healthcare, justice, transport and beyond, our UK operations deliver critical services across government sectors-driven by expertise in service design, programme management, engineering, and more. About the role The Lead Microsoft 365 Developer is responsible for leading both technically and at times, teams … governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East. In this position, your work is vital to the business More ❯

ll be working with custom Dynamics 365 CRM/CE and Power platform solutions across the technical architecture, development designs and delivery within a customer facing environment. Understand customer's intent and existing architecture and propose a best possible solution to their business problem and processes. Design TDD … Essential Technical Skills: Experience of Dynamics 365 CRM/CE architecture and capabilities at enterprise level. Design and development experience in Dynamics 365 including Customer Service. Experience of Power Platform development (Power Apps Portals, Model-Driven/Canvas Applications, Dataverse, Power Automate). Hands-on experience in building customisation … Dynamics 365/CE customisation. The Benefits: These include very competitive salaries, bonuses, private medical insurance, employee assistance program, income protection cover, death in service cover, group personal pension plan with enhanced employee contributions, flexible working, and majority remote working from home. Plus, some of the best transformation projects More ❯

care and support needs. You will have a proven track record of achieving targets, driving growth, evidencing progress through measurable outcomes, and delivering exceptional customer service. Key Responsibilities of the Business Development Manager: Employ a strong customer centric approach to facilitate appropriate referrals and opportunities for growth. Work More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … Work, Life assurance, Quarterly values awards, Holiday buy-back Your role as a Resource Co-Ordinator Glides technology solutions and unwavering focus on customer experience transform the way people live and work, and you will be a critical part of that. A typical day might include: Scheduling each request … optimum engineer is assigned based on location and skills match for the task required. Optimising each engineers time wherever possible. Treating major outages of customer or exchange sites as a priority and rescheduling works around these occurrences. Resourcing all Glide installation requests received from Provisioning, ensuring optimised clustering of More ❯

The Role You'll be working with Dynamics 365 CRM/CE and Power platform solutions across the solutions architecture, and delivery within a customer facing environment. Understand customer's intent and existing architecture and propose a best possible solution to their business problem and processes. Design FDD … Technical Skills: Experience of Dynamics 365 CRM/CE functional design + architecture + capabilities at enterprise level. Design experience in Dynamics 365 including Customer Service. Experience of Power Platform RQ's + capability (Power Apps Portals, Model-Driven/Canvas Applications), Dataverse, Power Automate. Experience of full custom … and technical architecture teams. The Benefits: These include very competitive salary's, Bonuses, Private Medical Insurance, Employee Assistance Program, Income Protection Cover, Death in Service Cover, Group Personal Pension Plan with enhanced employee contributions, Flexible Working and majority remote working from home. Plus some of the best transformation projects More ❯