22 of 22 Remote/Hybrid Customer Service Jobs in Birmingham

Customer Service/Technical Support Advisor Location: Central Birmingham Working Pattern: Hybrid working available Employment Type: Full-time The Opportunity Our client is looking for an experienced Customer Service/Technical Support Advisor to join their growing team based in Central Birmingham. This is a customer-focused role that requires someone who is confident troubleshooting and resolving customer issues over the telephone. You will be speaking directly with customers, understanding the problem they are experiencing, asking the right questions and guiding them through the appropriate steps to reach a resolution. We are looking ...

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen … deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. ...

# Customer Service Sales & Solutions LeaderBirmingham, LondonApply for this job* Permanent* Experienced Professionals* Business Analysis* ID 396338-en\_GB## **About the Job you're Considering**Capgemini’s Intelligent Business Operations CX Practice is focused on the design, build and operate across clients’ Customer Operations and Contact Centres. … This includes:* Best-in-class customer journey design and implementation.* Design of digitally enabled operating models and contact strategies.* Contact Centre and CRM technology deployment.* Data and insight-led approaches to improve future CX outcomes.* Running and transformation BPO contact centre operationsHybrid working: The places that you work from ...

recruit an experienced Support Coordinator. This is an exciting opportunity for a Support Coordinator with a genuine window and door installation background and strong customer service skills to join a specialist team supporting customers with software and system-related enquiries. The Opportunity As a Support Coordinator, you will … door installer and have a strong understanding of the practical challenges faced by installation companies. You will use this hands-on experience to understand customer problems, troubleshoot issues and provide practical solutions. This is not a general customer service role an installer background within the fenestration industry ...

support our SME clients. The successful candidate will manage a portfolio of clients and be expected to deliver across a range of commercial, customer service and risk objectives whilst also providing support to the wider relationship team as part of their development. This is a great opportunity … looking to develop their skills and progress a career as an SME Relationship Manager. Principal Accountabilities Manage a portfolio of SME customers delivering outstanding customer service, building genuine and trusting relationships and develop a deep understanding of your clients’ businesses and their ambitions. Deliver against a range ...

start a career in Human Resources, workforce information, payroll, or data analysis? Do you enjoy working with data, learning new systems, and providing excellent customer service? We are seeking a motivated and enthusiastic Workforce Information Apprentice to join our Workforce Information Team. This is an exciting opportunity … develop a broad range of skills in workforce data management, reporting, HR systems administration, customer service, and payroll support within a specialist NHS organisation. The post reports to the ESR & Workforce Information Manager and is based within the Human Resources Department of the People Directorate at The Royal ...

consult and define the people we want to join us on our journey. The Senior Enterprise Systems Manager is accountable for the operational support, service performance, governance and continuous improvement of Mace's enterprise finance systems and associated business-critical applications. The role provides leadership and oversight … outsourced application support team, ensuring services are delivered in line with agreed service levels, operational controls and business requirements. Working closely with Finance, Digital Services and third-party partners, the role ensures the stability, integrity and continual development of enterprise finance platforms, with particular ownership of the IBM Cognos ...

Customer Onboarding & Transition Specialist Hybrid Working ideally from Shoreham-by-Sea Head Office Potential to work from other offices{{:}} Exeter/Birmingham/Manchester Some UK-wide customer travel expected Salary £40,000 + Benefits Own the journey that sets customers up for success The first 90 days … customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group - combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional. What you'll actually ...

Hybrid Working Department : Managed Services Reports to : Operations Manager Shape the Future of Managed Services We're looking for an experienced and people-focused Service Delivery Manager to join our growing Managed Services team. This is a newly created role that offers a unique opportunity to help define service delivery standards, influence best practice, and make a significant impact on both client experience and team development. As a Service Delivery Manager, you'll be responsible for leading the delivery of exceptional service across multiple client accounts, ensuring operational excellence, strong client relationships, and continuous service ...

countries worldwide, the company’s success is a result of our people, our innovative and highly sought-after products, and the exceptional customer service that we deliver. About the Role We are looking for a Technical Support Analyst to join our Technical Support Team. In this role … will provide outstanding technical support and customer service to both customers and internal teams, helping users get the most from our software solutions. NOTE: This is a hybrid role where you will be expected to work a minimum of 2 days per week in our Birmingham Office, UK. ...

Head of Customer Success with experience making data driven decisions to drive customer satisfaction is sought by a market leading scale up based in Birmingham city centre. Operating as a true disrupter in their field this scale up are utilising the latest in AI, cloud and automation technology … drive success within the professional services space. With extensive UK growth planned over the coming months this Head of Customer Success will be the figurehead of customer satisfaction using data driven decision making to review, improve and scale the customer journey whilst working closely with sales, marketing ...

enhancing cloud-hosted solutions across Azure and AWS environments. You'll provide third-line support for internally developed applications while working closely with Customer Support, Development, Architecture, and Infrastructure teams to ensure exceptional service delivery. This is an exciting opportunity for someone who thrives in a technically challenging … second-line support teams. Work closely with development teams to identify software defects and implement effective workarounds. Deploy application updates, patches, and hotfixes. Service Availability & Performance Monitor cloud-hosted platforms to ensure compliance with service availability and performance commitments. Proactively manage alerts, event logs, and system monitoring tools. ...

Field Service Engineer £40,000 - £60,000 Basic DOE + Door-to-Door Travel + Overtime + Company Van OTE: £50,000 - £70,000 BASED FROM HOME/ANYWHERE 1 HR FROM BIRMINGHAM UK & International Travel We are currently recruiting for an experienced Field Service Engineer to join … pipe and tube processing equipment. The successful engineer can be based around the Manchester area or Midlands , with the position involving regular travel to customer sites. The Role As a Field Service Engineer, you will be responsible for the service, maintenance, fault finding and technical support ...

issues that nobody else can seem to fathom? Would you love a support role where you can keep learning, give customers a genuinely helpful service and have a manageable workload? This is a full-time, permanent IT Support Engineer role, helping business customers and colleagues resolve a varied … help customers and colleagues solve their IT and telecoms problems, providing a friendly, reassuring and knowledgeable service. Your role will include: Responding to customer support queries. Investigating and resolving IT, networking and telecoms issues. Managing support tickets through to resolution. Using remote monitoring and management tools. Explaining technical issues ...

Capgemini is seeking a Customer Service Sales & Solutions Leader to drive growth in its Intelligent Customer Operations Practice. You will develop and close a sales pipeline, design CX solutions, and collaborate with stakeholders across Capgemini and client organisations to deliver omni-channel customer journeys. The role … spans hybrid working across UK offices and client sites, requiring expertise in contact centres, digital transformation, and service delivery improvement. #J-18808-Ljbffr ...

Circa £90,000 Company Car Phone, Laptop Holidays The Role - Business Development Manager, Biomedical Solutions Sales An account management role selling multi-vendor service contracts across biomedical, ultrasound and endoscopy product ranges Managing key customer accounts and developing strong customer relationships Identifying new business opportunities, ultimately looking … exceed area sales targets Extending the customer base by participating in relevant exhibitions and local events Assisting in analysing competitor activity, organising territory product presentations and taking responsibility for producing proposals and sales agreements. Your Background - Business Development Manager, Biomedical Solutions Sales To succeed in this varied and exciting ...

Laptop Holidays The Role - Sales Account Manager, Medical Ophthalmic Laser Systems An account management role selling ophthalmic systems to the medical sector Managing key customer accounts and developing strong customer relationships Identifying new business opportunities, ultimately looking to exceed area sales targets Extending the customer base … work with others towards a shared goal Well organised and able to decide priorities in a rapidly changing commercial environment The Company - Field Service Engineer, Medical Ophthalmic Laser Systems Instantly recognisable brand leader supplying a wide range of innovative systems to the healthcare sector, and offers 'best in class ...

countries worldwide, the company’s success is a result of our people, our innovative and highly sought-after products, and the exceptional customer service that we deliver. We currently have an exciting opportunity for an Account Manager (Sales) at our office in Birmingham. About the Opportunity ...

Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo or Sabre GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy … problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. What You Will Do: Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations ...

seeking a Technical Support Analyst to join our Technical Support Team in the UK. The role focuses on delivering outstanding technical support and customer service to users of our software solutions. This is a hybrid position with a requirement to work a minimum of 2 days per week ...

Electrical Services requires an experienced Electrically Biased Engineer to visit our customer sites and carry out Breakdown repair, services and maintenance. We are looking for someone who loves fixing things. That has drive and wants to get the machines working. This role will challenge you, as you will … sites. The ability to diagnose faults and read electrical drawings is crucial for the person that wants to find a solution, to getting the customer up and running again. You could be working on Heidelberg Presses, compactors, balers, shredders, cut and crease machines, automated feeding systems, extruders, We work ...

working in Counter Terrorism Policing (CTP). Join us, and you’ll be among some of the best and brightest people around at our Customer Service Centre (CSC). It’s a chance to put your expertise to work and help protect the UK as a Senior Network … security best practice. - Experience of PKI and encryption technologies. - Experience of failover testing, resilience and redundancy methodology. - Experience of working within a ITIL service environment working to defined metrics and SLAs. - Preferred Cisco CCNP equivalent qualified. How to apply To begin your career at the Met, please click ...