1 to 25 of 31 Remote Customer Service Jobs in Birmingham

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line … implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and … DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator More ❯

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. We … Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our … CE (D365) projects. This role requires a breadth of knowledge across the platforms, covering multiple solutions such as Model-driven and Canvas applications, Power Pages, D365 CE applications (Sales, Customer Service, Customer Insights) . The role involves leading the planning, design, estimation, development, and implementation of solutions, ensuring they are scalable, robust, and maintainable, while working with More ❯

travel to Birmingham is essential. Access to learning opportunities, including a Udemy Business account, to support your professional growth. A diverse and supportive team that values integrity, adaptability, and customer-centricity. Our technology stack includes: Java (JUnit, Mockito, Selenium) JavaScript Spring core/web/remoting/boot Angular SQL/MongoDB GCP You will have excellent technical skill … be part of the Flooid Engineering team. You should be a hands-on person with a positive "can-do" attitude who wants to work collaboratively to deliver an excellent service to our customers. We are looking for you to demonstrate the following competencies: Excellent problem-solving and analytical skills Very good communication skills Ability to take accountability for delivering … saving the national insurance contributions you need to pay Cycle to work scheme - Make the most of this tax efficient scheme to improve your commute to work Rewarding long service - We provide gifts to our employees who achieve milestone years of service working as part of our team A relocation package/relocation support is not available for More ❯

to our work in an ITIL-aligned environment. It's an IT role like no other, which comes with excellent training and the chance to build your skills. The Customer Service Centre (CSC) provide IT support to the Counter Terrorism Policing network. With the growing threat to National Security, we need to add to our dedicated teams. It … MS-SQL, Visual Studio), you should be just as adept with people - and be able to explain technical issues simply and form good working relationships. If you can combine customer service experience with strong IT literacy, we can offer you an exciting role in a supportive team. The applications in our portfolio are mostly bespoke but we'll … . The role is office-based with occasional opportunities to work from home. Key Tasks The post holder will be required to do the following: Working within a service team monitoring components such as web servers, applications servers, log files, disk space and MS-SQL databases. A point of escalation for all Application related issues within the Applications Team More ❯

we are looking for a Software Engineer with a Front End focus to join our team. As a Front End Software Engineer at Flooid, you are responsible for building customer facing applications. You should be able to translate our company and user needs into functional and appealing interactive applications that meet high development standards. Our global Software Engineering team … travel to Birmingham is essential. Access to learning opportunities, including a Udemy Business account, to support your professional growth. A diverse and supportive team that values integrity, adaptability, and customer-centricity. Our technology stack includes: Java (JUnit, Mockito, Selenium) JavaScript Spring core/web/remoting/boot Angular SQL/MongoDB GCP Requirements: You have a passion for … to be part of the Flooid Engineering team.You should be a hands-on person with a positive "can-do" attitude who wants to work collaboratively to deliver an excellent service to our customers. We are looking for you to demonstrate the following competencies: Good communication skills. Ability to work collaboratively with a team of mixed disciplines, keen to build More ❯

clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point … sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to £50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into More ❯

Based on Experience Contract Type: Initial 6-month contract with potential to go permanent Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. Are you a strategic thinker with a passion for delivering complex programmes that drive real change? We're looking for a Lead Delivery Manager to join our … a senior level. Champion best practices in programme and project delivery across the organisation. Coach and support delivery managers, fostering a high-performing delivery culture. Ensure successful transitions into service and continuous improvement of delivery practices. What We're Looking For: Significant experience in programme and project delivery in both agile and waterfall environments. Proven ability to lead large More ❯

providing companies with the control they need. The result saves time, money, and hassle for everyone. TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design. Founded in 2015 and headquartered in Barcelona, we've grown to over 1,400 people across Europe and North … seeking a dedicated Senior Night Shift Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver … driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. What You Will Do: Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. Arrange European and domestic travel, including flights, car rentals, and hotels. More ❯

vision of an accident-free world. We are currently seeking an enthusiastic and detail-oriented individual to support our e-learning function by providing an effective and efficient administration service for e-learning operations in line with established procedures. Do you have Experience of Learning Management Systems and/or Microsoft Dynamics Strong customer service skills Excellent … working arrangements, as well as 33 days of annual leave (including bank holidays) and time off during our December office shut down. Plus, additional holiday based on length of service to recognise your commitment and dedication. Employee engagement : Enjoy a range of social activities such as escape rooms, drinks and dinners in the prestigious Edgbaston Village, coffee roulette with … colleagues, a lunchtime walking group, free tickets to the Botanical gardens and employee quizzes. We also celebrate our Employee of the Month and our long service awards. General: Enjoy free refreshments, together with free parking and a private garden in our central Birmingham location and participate in interactive staff days that make work more fun and engaging. Join our More ❯

dynamic ERP Project Manager to lead the integration of newly acquired businesses into their Microsoft Dynamics ERP system. This comprehensive system includes modules for CRM, sales, field services, and customer service, while also interfacing with key platforms such as Sage Intacct and Natural HR. Key Responsibilities: Review existing systems and processes of newly acquired businesses against standard workflows More ❯

Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We're the problem solvers, the magicians who transform … we are looking for: All backgrounds will always be considered and experience here is far more important, but we're specifically interested in Dynamics 365 and even more specifically, Customer Service. Required Experience: Dynamics online architecture, customisation and low-level implementation; for this role specific experience and knowledge in Customer Service is needed with the rest of … if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. Awesome Environment - all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply More ❯

Solution Architect Salary: competitive depending upon experience + benefits Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. … we are looking for: All backgrounds will always be considered and experience here is far more important, but we're specifically interested in Dynamics 365 and even more specifically, Customer Service. Required Experience: Dynamics online architecture, customisation and low-level implementation; for this role specific experience and knowledge in Customer Service is needed with the rest of … if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. Awesome Environment - all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply More ❯

Job Opportunity: Service Designer Location:Birmingham (Hybrid Work Pattern) Rate: £20.00-£25.00 per hour Based on Experience Contract Type:Initial 6-month contract with potential to go permanent Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. Are you passionate about designing services that truly meet user needs? We … re looking for a Service Designer to join our clients' Digital & Customer Services team and help shape the future of public services. What You'll Do: Design end-to-end service journeys based on user needs and organisational goals. Collaborate with multidisciplinary teams to prototype and test new service processes. Map service and user journeys … to identify transformation opportunities. Contribute to service design standards and community development. Use data and user research to inform and iterate service designs. What We're Looking For: Strong understanding of service design principles and user-centred design. Experience working in multidisciplinary teams to improve service delivery. Ability to prototype in various formats and visualise service More ❯

Job Opportunity: Lead Service Designer Location:Birmingham (Hybrid Work Pattern) Rate:£31.00-£38.00 per hour Based on Experience Contract Type:Initial 6-month contract with potential to go permanent Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. Are you ready to lead service design at scale? We … re looking for a visionary Lead Service Designer to shape the future of digital transformation across our clients' most complex services.What You'll Do: Set the strategic direction for service design across multiple programmes. Lead and grow a high-performing service design team and community. Champion service design at the leadership level and across the organisation. … Ensure quality and consistency in service design delivery. Drive innovation through prototyping, user research, and cross-functional collaboration. What We're Looking For: Significant experience leading service design in large, complex environments. Expertise in coaching, mentoring, and building design communities. Strategic thinker with a relentless focus on user needs and business outcomes. Strong stakeholder engagement and communication skills. More ❯

UK, USA, and globally. The Role You will work with custom Dynamics 365 CRM/CE and Power Platform solutions, focusing on technical architecture, development, and delivery within a customer-facing environment. Understand customer's intent and existing architecture; propose solutions to business problems and processes. Design TDD and FDD documents and secure stakeholder approval. Collaborate with developers … optimize performance tuning possibilities. Essential Technical Skills: Experience with Dynamics 365 CRM/CE architecture and capabilities at an enterprise level. Design and development experience in Dynamics 365, including Customer Service. Power Platform development skills (Power Apps Portals, Model-Driven/Canvas Apps), Dataverse, Power Automate. Hands-on experience customizing and extending Dynamics CE. SQL Server experience, including SSRS … migration projects. Power BI expertise. Senior-level development experience in Dynamics 365/CE customization. The Benefits: Competitive salary, bonuses, private medical insurance, employee assistance, income protection, death in service cover, group pension with enhanced contributions, flexible and remote working, and access to some of the UK's most exciting transformation projects, often led by Microsoft regionally. More ❯

Monthly Recurring, IT MSP, VAR, New Business Development Chapman Tate Associates are excited to be recruiting for a dynamic IT Account Director on behalf of a leading IT Managed Service Provider (MSP). Our client has experienced rapid growth, acquiring over a range of businesses in recent years and expanding their portfolio of services across a range of disciplines … IT Account Director, you will play a key role in driving business growth by managing existing client relationships and identifying new opportunities. Your focus will be on delivering exceptional customer service and expanding the company's footprint across various IT services, including cloud-based infrastructure, cyber security, and unified communications. Key Responsibilities : Manage and grow a portfolio of More ❯

role, you will be responsible for providing expert mortgage advice to their diverse clientele, working closely with the qualifying and case management teams to deliver a seamless and exceptional customer experience. Your primary focus will be on converting pre-booked, qualified appointments into successful mortgage submissions, while also nurturing relationships with potential clients who aren't immediately ready to … 100+ lenders) Proven track record in both purchase and re-mortgage cases Currently working as a Mortgage Advisor Tech-savvy and adaptable to a fast-paced, digital environment Excellent customer service and communication skills Tenacious, resilient, and driven to achieve targets Good understanding of software and technology Responsibilities & Duties: Convert pre-booked, qualified appointments into successful mortgage submissions. More ❯

years of experience and 50,000 users in 150 countries worldwide, the company's success is a result of our people, our highly sought-after products, and the exceptional customer service we deliver. About the Opportunity: We currently have an exciting opportunity for a Software Developer based in Birmingham. The Software Developer will collaborate with our technical team … Maintain, improve and re-invent existing company products. Work closely with product management to gather software requirements. Work with project team to plan, analyse and estimate project timelines. Assist customer support, sales and marketing departments. Contribute to continuous improvements within the agile software development process. Collaborate with other stakeholders and be accountable to each other to achieve the project More ❯

flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯

disability and/or autism care and support needs. You will have a proven track record of achieving targets, driving growth, evidencing progress through measurable outcomes, and delivering exceptional customer service. Key Responsibilities of the Business Development Manager: Employ a strong customer centric approach to facilitate appropriate referrals and opportunities for growth. Work independently and in conjunction with More ❯

and every global continent. The Role You'll be working with Dynamics 365 CRM/CE and Power platform solutions across the solutions architecture, and and delivery within a customer facing environment . Understand customer's intent and existing architecture and propose a best possible solution to their business problem and processes. Design FDD + Solution design documents … good technical understanding is ideal. Essential Technical Skills: Experience of Dynamics 365 CRM/CE functional design + architecture + capabilities at enterprise Design experience in Dynamics 365 including Customer Service Experience of Power Platform RQ's + capability (Power Apps Portals, Model-Driven/Canvas Applications), Dataverse, Power Automate) Experience of full custom and extended Dynamics CE … to work with large developer and technical architecture teams The Benefits: These include very competitive salary's, Bonuses, Private Medical Insurance, Employee Assistance Program, Income Protection Cover, Death in Service Cover, Group Personal Pension Plan with enhanced employee contributions, Flexible Working and majority remote working from home. Plus some of the best transformation projects there is in the UK More ❯

Job Opportunity: Senior Service Manager Location: Birmingham (Hybrid Work Pattern) Rate: £25.00-£30.00 per hour Based on Experience Contract Type: Initial 6-month contract with potential to go permanent Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. We're seeking a Senior Service Designer to lead the … design of complex, interdependent services that make a real difference to people's lives and our client's organisation.What You'll Do: Lead service design for complex digital products and services. Coach service areas to develop ambitious digital transformation plans. Set and uphold service design standards and best practices. Prototype and test service interactions to drive … innovation. Collaborate across teams to deliver services from discovery to live. What We're Looking For: Deep knowledge of service design methods and user research. Proven experience managing service design projects in large organisations. Ability to influence senior stakeholders and guide strategic decisions. Strong facilitation, prototyping, and visualisation skills. A relevant qualification or equivalent experience in service More ❯

on top of your salary! Location: Aston, Birmingham - Hybrid working after a successful training period Job Type: Full-time, permanent An exciting opportunity has arisen for a customer-centric candidate who is fluent in French to join a prestigious client known for their strong reputation within the technology sector. The primary purpose of this position is to manage client … and delivery expectations. Processing requests for specification sheets. Attending sales meetings and training sessions. Required Skills & Qualifications: Fluent in English and French, both speaking and writing. Previous telephone-based customer service or sales experience is highly desirable. Confidence with telephone and email correspondence. Ideally from a technical or security background. IT competent. Ability to create sales strategies and … with 5% match contributions. Paid time off for our Volunteering scheme. Employee Discounts Portal. Access to a 24/7 Employee Assistance Programme. Enhanced Maternity/Paternity Leave. Long Service Awards and value-based awards. Gym membership discounts. Regular appraisals and development plan. Continuous online and instructor-led training & development. Opportunities to grow your career with us. To apply More ❯

on top of your salary! Location: Aston, Birmingham - Hybrid working after a successful training period Job Type: Full-time, permanent An exciting opportunity has arisen for a customer-centric candidate who is fluent in French to join a prestigious client known for their strong reputation within the technology sector. The primary purpose of this position is to manage client … and delivery expectations. Processing requests for specification sheets. Attending sales meetings and training sessions. Required Skills & Qualifications: Fluent in English and French, both speaking and writing. Previous telephone-based customer service or sales experience is highly desirable. Confidence with telephone and email correspondence. Ideally from a technical or security background. IT competent. Ability to create sales strategies and … with 5% match contributions. Paid time off for our Volunteering scheme. Employee Discounts Portal. Access to a 24/7 Employee Assistance Programme. Enhanced Maternity/Paternity Leave. Long Service Awards and value-based awards. Gym membership discounts. Regular appraisals and development plan. Continuous online and instructor-led training & development. Opportunities to grow your career with us. To apply More ❯

on top of your salary! Location: Aston, Birmingham - Hybrid working after a successful training period Job Type: Full-time, permanent An exciting opportunity has arisen for a customer-centric candidate who is fluent in French to join a prestigious client known for their strong reputation within the technology sector. The primary purpose of this position is to manage client … and delivery expectations. Processing requests for specification sheets. Attending sales meetings and training sessions. Required Skills & Qualifications: Fluent in English and French, both speaking and writing. Previous telephone-based customer service or sales experience is highly desirable. Confidence with telephone and email correspondence. Ideally from a technical or security background. IT competent. Ability to create sales strategies and … with 5% match contributions. Paid time off for our Volunteering scheme. Employee Discounts Portal. Access to a 24/7 Employee Assistance Programme. Enhanced Maternity/Paternity Leave. Long Service Awards and value-based awards. Gym membership discounts. Regular appraisals and development plan. Continuous online and instructor-led training & development. Opportunities to grow your career with us. To apply More ❯