2 of 2 Desktop Support Jobs in Birmingham

Desktop Support Lead/Senior 2nd Line Support Analyst A fantastic opportunity has arisen for a Desktop Support Lead/Senior 2nd Line Support Analyst to join our leading legal client on a permanent basis. Desktop Support Lead/Senior 2nd Line Support Analyst Responsibilities and Duties: Using the Incident Management … high levels of incident ownership through the incident lifecycle to satisfactory customer resolution. Responsible for working as part of a team to provide a highly-mobile and high quality support service to the UK offices by resolving incidents/requests in a timely fashion remotely or in person. To take ownership of issues by carrying out problem analysis to … implement temporary or permanent fixes with the aim of restoring service as soon as possible. Provide support at events and meetings in line with the business requirements. Ensure that desktop security configurations and practices are implemented and maintained in line with the company s policies and procedures. Assist with the cover or overflow of Service Desk calls, ensuring More ❯

Desktop Support Lead/Senior 2nd Line Support Analyst A fantastic opportunity has arisen for a Desktop Support Lead/Senior 2nd Line Support Analyst to join our leading legal client on a permanent basis. Desktop Support Lead/Senior 2nd Line Support Analyst Responsibilities and Duties: • Using the Incident Management … high levels of incident ownership through the incident lifecycle to satisfactory customer resolution. • Responsible for working as part of a team to provide a highly-mobile and high quality support service to the UK offices by resolving incidents/requests in a timely fashion remotely or in person. • To take ownership of issues by carrying out problem analysis to … implement temporary or permanent fixes with the aim of restoring service as soon as possible. • Provide support at events and meetings in line with the business requirements. • Ensure that desktop security configurations and practices are implemented and maintained in line with the company’s policies and procedures. • Assist with the cover or overflow of Service Desk calls, ensuring More ❯