1 to 25 of 28 ITSM Jobs in Birmingham

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

work independently and manage competing priorities. Outstanding communication and customer service skills. Desirable Experience with JAMF device management. Knowledge of ITIL or other IT Service Management frameworks. Financial Services sector experience. Experience supporting large user populations in complex environments. What We're Looking For The successful candidate will combine strong ...

equivalent financial planning and performance management platforms. Good understanding of system integrations, interfaces and data flows across enterprise applications. Strong understanding of IT Service Management (ITIL) disciplines including Incident, Problem, Change and Release Management. Experience supporting financial controls, audit processes and regulatory requirements. Ability to analyse complex business and technical ...

equivalent financial planning and performance management platforms.Good understanding of system integrations, interfaces and data flows across enterprise applications.Strong understanding of IT Service Management (ITIL) disciplines including Incident, Problem, Change and Release Management.Experience supporting financial controls, audit processes and regulatory requirements.Ability to analyse complex business and technical issues and drive effective ...

understanding of Agile ways of working.A people first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps. Technical KnowledgeUnderstanding of Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial Intelligence· Growing awareness ...

years experience). Experience working with software, licence, agreement, vendor, usage or cost data in a structured and accurate way. Experience using SAM, ITSM, reporting or workflow tools, Snow Atlas/Snow, ServiceNow, Microsoft 365 or similar tools would be beneficial. Awareness of software compliance, audit risk, licence restrictions ...

governance Cross team management to lead the delivery of releases Experience of digital service delivery Experience of continuous delivery Experience of working with an ITSM tool Strong customer service approach and team player Desirable Criteria Technical experience in development, testing or configuration management Experience of Service Management Tools ITIL experience ...

deliver complex customer projects successfully. Proven delivery of cloud, infrastructure, and Microsoft 365 transformation projects Experience with Azure migrations, Modern Workplace deployments, and ITSM change Azure Fundamentals certification minimum, with advanced certifications preferred Strong knowledge of PRINCE2, Agile, or PMP project delivery methods Confident stakeholder management and customer-facing communication ...

Birmingham offices on a hybrid basis. Cyber Security Specialist: Duties Adequate Implementation of security controls - XDR Escalation pint for security tickets raised in ITSM and Incident Management Portals Implementation/Operation of InfoSec processes, Threat Hunting, detection, monitoring and incident response Delivery of cyber security projects, implementation of new cyber ...

summary We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. Acting … reviewed on an ongoing basis in accordance with the changing needs of the organisation. Essential Criteria ITIL qualification or substantial experience in IT Service Management with a focus on SACM Experience working with ServiceNow CMDB and associated data models (e.g. CSDM) or ability to quickly develop expertise Strong technical understanding ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. AI Skills Accenture expects all of its people to utilise ...

confidently communicating with and providing updates to senior executives where required. Key Requirements Strong experience within IT Change Management, Technical Change Management or IT Service Management Good understanding of the end-to-end technical change lifecycle and associated governance Strong experience of CAB and technical change approval processes Experience working ...

service transition leader who can manage complex change, build trusted customer relationships, and ensure services move smoothly into live operation. Strong experience in IT Service Management or Service Transition within a senior customer-facing role Proven success delivering complex transitions across multiple customers or programmes Good understanding of ITIL best ...

organisational priorities into practical technology, reporting and performance solutions. Professional membership in a relevant discipline such as CIPS, Project Management, Change Management or IT Service Management (or equivalent professional experience), together with substantial leadership experience. Why Join Us? At Birmingham City Council, you'll play a critical leadership role ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise‐wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault‐finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow. Good communication and problem‐solving skills. Locations Birmingham Equal Employment Opportunity Statement All employment decisions shall ...

Service Desk function.Incident Management and Escalation:Act as an escalation point for major incidents, ensuring timely resolution and effective communication with stakeholders.Collaborate with the ITSM team to support business users with incident and service requests.Collaborate with other IT functions to identify root causes and prevent recurrence of critical issues.Providing … Stakeholder Engagement:Build strong relationships with key stakeholders across LRQA to ensure the Service Desk aligns with business needs.Partner with other IT teams (e.g., ITSM, Cyber Security, Infrastructure) to provide seamless support and drive alignment on cross-functional initiatives.Reporting and Communication:Provide regular reporting on service desk performance, highlighting trends ...

work order management. Experience investigating and resolving application support incidents. Knowledge of compliance reporting and engineer workflow processes. Experience with ServiceNow or similar ITSM tools. Good reporting, data analysis, and data quality management skills. Knowledge of SQL querying and/or Power BI reporting tools. Experience with CAFM integrations ...

workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience ...

role requires hands-on automation using Terraform, Ansible, Jenkins, Docker, Kubernetes, and cloud platforms (Azure/AWS). You will also work with ITSM tools like ServiceNow and build deployment dashboards with Power BI. On-call support may be required. #J-18808-Ljbffr ...

across client engagements, and deliver automation across multiple projects. The role requires Solaris/Linux/Windows experience, Terraform, Ansible, Jenkins, Git, and strong ITSM knowledge. You will also design CI/CD pipelines, implement IaC, and support on-call operations with a focus on reliability and security. #J ...

with long-term sustainability and will operate with a high degree of autonomy.Key ResponsibilitiesDesign and develop solutions across the ServiceNow platformConfigure core capabilities (e.g. ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, integrations, ITOM etc.)Build reusable, scalable components using out-of-the-box functionalityMinimise customisation and avoid ...

managing multiple client environments, ensuring stability and performance optimisation.Desirable ExperienceUnderstanding of data governance, data quality, and metadata management practices.Exposure to IT Service Management (ITSM) tools like ServiceNow.Knowledge of monitoring tools like Azure Monitor and Log Analytics.What makes us greatAlongside working with some of the most talented people out there ...

premises environments.Service Management, Automation & Technical LeadershipLead the monitoring, observability, performance and capacity management of network services, integrating operational and security monitoring with ITSM and SIEM platforms.Drive network automation and Infrastructure as Code using tools such as Ansible and Python to improve consistency and efficiency.Manage vendor relationships, technology lifecycles, procurement planning … enterprise deployment context.Familiarity with network observability tools such as ThousandEyes, NetBrain, or Datadog Network Performance Monitoring for advanced path analysis and synthetic monitoring.Experience with ITSM platforms (e.g. ServiceNow or equivalent) including use of the platform for major incident management, problem records, and change advisory workflows.Familiarity with HPC or scientific network ...

premises environments. Service Management, Automation & Technical Leadership Lead the monitoring, observability, performance and capacity management of network services, integrating operational and security monitoring with ITSM and SIEM platforms. Drive network automation and Infrastructure as Code using tools such as Ansible and Python to improve consistency and efficiency. Manage vendor relationships … context. Familiarity with network observability tools such as ThousandEyes, NetBrain, or Datadog Network Performance Monitoring for advanced path analysis and synthetic monitoring. Experience with ITSM platforms (e.g. ServiceNow or equivalent) including use of the platform for major incident management, problem records, and change advisory workflows. Familiarity with HPC or scientific ...