7 of 7 ITSM Jobs in Birmingham

Operating Systems - Deployment, configuration, and support. Experience in cloud bases solutions like Azure, Azure Active Directory, Microsoft Entra, Intune, M365 & AWS. Knowledge of ITSM tools. Desirable Previous experience of working with DICOM, HL7 and PACS/RIS systems is desirable, but not essential. Disclosure and Barring Service Check This post ...

skills: Windows 10/11 support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender) Active Directory (user management, permissions) Microsoft Intune (device enrolment, compliance) ITSM tools (e.g. ServiceNow) and SLA-driven support Azure (Entra) Microsoft Defender/Sentinel Basic networking (DNS, DHCP, VPN) The right fit Someone practical, organised, and easy ...

environments. Managing and resolving networking issues (DNS, DHCP, TCP/IP, VPNs, VLANs) Handling a high volume of incidents and service requests within an ITSM tool, prioritising effectively. Performing patching, updates, and general infrastructure maintenance Supporting and maintaining Active Directory environments Creating and maintaining technical documentation Escalating more complex infrastructure ...

ensure high availability of systems and network services. Act as an escalation point for global support teams on operational issues. Manage incidents using ITSM frameworks and platforms such as ServiceNow. Perform operational procedures, including hardware/software installation, configuration, and maintenance. Support backup, restore, and storage allocation processes, ensuring operational ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. xehkeey Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI ...

being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. * Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software * Maintain Active Directory ...

M365 suite). Awareness of cyber security best practices and frameworks (Cyber Essentials, Secure by Design, Cyber Assessment Framework). Strong understanding of ITSM processes. Excellent stakeholder management skills with ability to communicate at all technical levels. Excellent customer service skills. Strong problem solving and creativity skills. Strong strategic thinking … Certified: Administrator Expert. Agile, Prince 2 Project Management. Budget management experience. Experience in working with SaaS, PaaS and IaaS solution providers Experience with ITSM systems (ServiceNow, Halo, Freshdesk, etc). Experience with CRM systems (Dynamics, Salesforce, Oracle Service Cloud). Effective line management skills. Strong collaborative mindset and willingness ...