4 of 4 ITSM Jobs in Birmingham

correction for future use in the form of work instructions. Troubleshoot, resolve, implement or escalate Incidents, service requests or alerts as required. Follow IT Service Management Processes as dictated by SOPs. Ensuring all IT systems function within the parameters of the SLAs. Maintenance and support, project work and delivery ...

scripting (PowerShell, PowerCLI) for automation and administration Experience with Cisco MDS Fabric switches and broader data centre networking concepts Familiarity with SQL Server and ITSM tools such as ServiceNow Proven ability to work in complex, multi-region environments with overlapping time zones Experience mentoring or supporting junior engineers within infrastructure ...

comfortable discussing technical solutions with customers, suppliers and engineers. Desirable - Experience within an MSP, ISP or Telecommunications provider. - Experience using and general upkeep of ITSM tools (Halo ITSM) - Knowledge of ITIL service management principles. ITIL Foundation certification preferred. - Project coordination or project management experience. - Experience working with Openreach, BT Wholesale ...

core systems related issues via all the Service Desk’s contact methods Ensuring all contact with users is recorded accurately in the IT Service Management tool Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues Utilising skills, experience, and documented knowledge to provide … line with documented processes Occasionally carrying out remote desktop support to resolve minor issues Ensuring that technical solutions are documented within the IT Service Management tool for future reference Being an advocate for our users and escalate whenever CSOT support is falling below expected levels, to ensure issues are resolved ...