technical, sales, and commercial readiness across the portfolio. Operational Excellence Define service architecture including APIs, SLAs, and technical documentation. Ensure security, sustainability, and compliance standards are met. Support training, onboarding, and enablement across teams. Performance & Optimisation Monitor KPIs including revenue, margin, pipeline growth, and roadmap delivery. Use data-driven insights to refine propositions and improve outcomes. Engage with customer forums More ❯
lead generation to deal closure. Provide accurate sales forecasts and present opportunity plans at director level. Engage mobile sales specialists and pre-sales teams to support opportunities. Ensure seamless onboarding of new clients by liaising with internal teams. Maintain CRM records and complete ad hoc reports as required. Understand the principle drivers in CRM systems such as Microsoft Dynamics More ❯
Birmingham, Nechells, West Midlands (County), United Kingdom
Pertemps Birmingham Industrial
stock, inventory, and production flow. Test and validate customer-specific solutions in SAP to ensure they meet automotive standards. Provide troubleshooting for SAP-related warehouse issues. Support new client onboarding and process testing. Deliver data analysis, continuous improvement, and process optimisation. Train and develop warehouse support teams in SAP processes. What We're Looking For: Strong SAP key user (ERP More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
Reed Technology
continuity. Service Management Maturity: Assess current practices, develop a maturity roadmap, and embed continual service improvement across ITIL processes. Stakeholder Engagement: Act as the single point of contact for onboarding and transition, ensuring alignment across leadership, suppliers, and operational teams. Risk & Governance: Proactively manage risks, issues, and changes, ensuring compliance with governance and security frameworks. Knowledge Transfer: Oversee effective documentation More ❯
Birmingham, West Midlands, England, United Kingdom Hybrid / WFH Options
ClearCourse
What you’ll do: Act as the first point of contact for merchant queries (hardware, software, and payments) Troubleshoot technical and connectivity issues with card terminals and systems Support onboarding, training, and payment system migrations Log and resolve tickets to agreed SLAs, escalating when needed Collaborate with internal teams and external partners to ensure fast resolutions What we’re looking More ❯
Birmingham, West Midlands, England, United Kingdom Hybrid / WFH Options
red recruitment
Leading the TA strategy in alignment with the business's goals, ensuring the organisation attracts and hires top-tier talent Managing the full recruitment lifecycle from vacancy approval to onboarding, delivering a seamless and professional experience for all stakeholders Undertaking recruitment projects including proactive candidate searches, utilising tools available Analysing data and headcount planning, ensuring effective forecasting, tracking, and reporting More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Orlo Tech
of emergency services clients (e.g. police, fire & rescue) Ensure high levels of customer satisfaction, retention, and platform adoption Identify opportunities for expansion, supported by Seniors within the business Support onboarding and best-practice implementation for new and existing users, this may be online or in-person Work closely with the Support and Product teams to resolve issues and deliver customer More ❯
and logistics company. This role is focused on winning new business, promoting freight technology solutions, and selling multi modal supply chain services. You ll lead on client acquisition, manage onboarding, and represent the business at industry events, exhibitions, and networking opportunities. Key Responsibilities: Identify and pursue new business leads Attend meetings, deliver pitches, and close deals Work with Marketing to More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
DWP Digital
foster a culture of learning and transparency, and empower multidisciplinary teams to thrive. You'll be hands-on in managing services within Digital Payment Services, while also supporting the onboarding of emerging payment applications. From Private Beta through to Live, you'll ensure robust service management is in place throughout the lifecycle. Details. Wages. Perks. Location: You'll join us More ❯
to create a world where small business owners can be successful doing what they love. Today, over 4 million businesses rely on SumUp to get paid. From our paperless onboarding to taking the first payment, we want to make things simple. That means no contracts, no hidden fees, no bureaucracy and no surprises. As a self-employed salesperson at SumUp More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Ambis Resourcing
and deliver multiple projects. You'll be supported every step of the way as you learn both the HCM software vendor's payroll product and Salesforce technology. Expect comprehensive onboarding, structured learning (Trailhead), and real-world experience that builds toward independent project ownership. Day-to-day, you will: Deliver payroll projects using the HCM software vendor's Implementation Methodology, from More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Crimson
a multi-tenant SaaS CRM application. A suitable candidate must have experience developing features in Microsoft Blazor and .NET backend APIs. This role allows for remote working however during onboarding our customer would prefer some onsite working for the first month or so. The salary on offer for this position will be between £45,000 and £60,000 per annum … maintainable code using C#, EF Core, and modern .NET best practices Work with Azure services such as App Services, Functions, Entra, SQL Elastic Pools, and Key Vault Automate tenant onboarding: provisioning SQL databases, updating routing, and configuring app settings Key Skills: Microsoft Blazor, .NET, C# Blazor component libraries SQL Server & Entity Framework Core CI/CD (Azure DevOps Pieplines) Willingness More ❯
support opportunities for customers to expand usage of the company’s solutions and services. Advocacy – Turn satisfied customers into advocates by encouraging case studies, testimonials, and referrals. RESPONSIBILITIES: Customer Onboarding & Adoption Lead onboarding and training for new customers. Ensure smooth implementation and early realization of value. Promote adoption of key features aligned with customer goals. Relationship Management Act as the … point of contact for assigned accounts. Build strong, long-term relationships with decision-makers and end users. Conduct regular business reviews to measure progress and outcomes. Manage large-scale onboarding programs for EDI trading partners, including: -Close collaboration with delivery teams to ensure on-time project completion. -Weekly and monthly internal and external stakeholder meetings. -Preparing and sharing progress reports More ❯
Network Manager (Onboarding Specialist) Birmingham/South Up to £42k My client is seeking a Network Manager (Onboarding Specialist) to join their Service Delivery team. This role combines technical leadership with people engagement, supporting the education sector as Schools and Trusts transition into the companys services. The successful candidate will oversee the onboarding process, ensuring IT infrastructure is configured effectively … feel confident in their partnership with the organisation. This is a dynamic role where you will act as both a technical expert and a relationship builder, managing networks, leading onboarding projects, and delivering an exceptional customer experience. Regular travel across Birmingham/South and flexibility is essential. Key Responsibilities Lead and manage onboarding projects for new schools and Trusts, ensuring … a smooth, professional transition into the companys services. Act as the main technical contact during onboarding, overseeing infrastructure setup and ensuring networks are configured to best practice. Coordinate with technical teams to deliver seamless service handover and ongoing support. Run onboarding meetings, technical walkthroughs, and training sessions for staff. Promote the full range of services and identify opportunities for continuous More ❯
straightforward and understood. Clear: We communicate with clarity, making information accessible and transparent to all stakeholders. Your Role, Your Impact As a Training Partner , you will deliver high-quality onboarding and refresher training to operational teams, ensuring a consistent and engaging learning experience across the business. You’ll create and maintain up-to-date training materials, facilitate onboarding sessions, and … identify skill gaps, and provide insight to help improve learning initiatives and enhance performance across a fast-paced and evolving property management environment. Key Responsibilities: Design and deliver structured onboarding programmes. Create, update, and maintain training materials, toolkits, guides, and other resources. Ensure all resources align with business objectives and reflect current operational standards. Implement regular evaluation and feedback processes … certification (e.g., CIPD, TAP, Train the Trainer) or equivalent. L&D professional who has proven experience in training delivery and facilitation. Strong understanding of learning principles, coaching techniques, and onboarding practices. Confident, optimistic, articulate communicator – both orally and in writing; able to build influential and engaging relationships. Experience in designing learning content and managing learning resources. Organised, self-motivated, and More ❯
Edgbaston, Birmingham, West Midlands, England, United Kingdom
SF Recruitment
in any language through our interpreting, translation and technology solutions. As we step into a new phase of growth with new products and services, they will be integral in onboarding, upskilling and supporting our clients ensuring we exceed our SLAs and KPIs whilst delivering outstanding customer service. Responsibilities will include: - Drive the post-sale experience to ensure successful account setup … Service, and Marketing. - Understand the customer's contract and SLAs to drive service improvement where necessary; - Proactively identify and manage concerns or issues before they arise; - Provide training and onboarding support whenever necessary; - Develop support materials from templates as required by the client; - Escalate any issues through the appropriate internal channels and follow up consistently to deliver the best outcome More ❯
IR35) Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick Join our client and Help Shape the Future of Critical Infrastructure! We're looking for an ESN Onboarding Consultant - Devices to incorporate handheld and fixed vehicle devices. You will have genuine Emergency Services operational experience to support the delivery of the Emergency Services Network (ESN) onboarding contract. To … working practices and recommend improvements. Work with technical and service management teams to ensure devices and systems are configured in ways that genuinely support end-user workflows. Participate in onboarding governance meetings, ensuring operational and frontline perspectives are prioritised alongside technical milestones. Support User Organisations in understanding the operational impact of ESN and guide them through change management and readiness More ❯