2 of 2 Remedy ITSM Jobs in Birmingham

CAB meetings, ensuring controlled and effective change execution. • Collaborate with stakeholders across IT and business functions to design scalable, compliant, and well-documented services. • Maintain service data accuracy within ITSM tools and drive continuous process improvements. Key Requirements of the IT Service Manager: • 7+ years' experience in IT Service Management, with at least 3 years in a leadership or … managerial capacity. • Proven expertise in ITIL processes – particularly Service Design, Transition, Portfolio, Change, and Release Management. • Strong understanding of risk management, compliance, and governance frameworks. • Skilled in ITSM platforms such as ServiceNow, BMC Remedy, or equivalent. • ITIL v4 Foundation (required); advanced ITIL certifications highly desirable. • Excellent stakeholder communication and vendor management skills. IT Service Lifecycle Manager Birmingham More ❯

years in a leadership or managerial role. Deep understanding of ITIL v4 principles and service lifecycle management . Skilled in Change , Release , and Service Transition management. Experience with ITSM tools such as ServiceNow or BMC Remedy . Strong communication and stakeholder management abilities. Certified in ITIL Foundation v4 (advanced certifications preferred). Additional qualifications in project management More ❯