13 of 13 Remote/Hybrid Service Delivery Jobs in Birmingham

Service delivery you can stand behind At Intercity, service delivery is about trust, accountability and doing right by customers, every day. Were looking for a Service Delivery Manager who can own customer relationships end to end, bring structure where its needed and calmly drive … matters. This role is based in our Birmingham office , we offer hybrid working with 3 days on site per week. Key Responsibilities as a Service Delivery Manager: Youll be the main point of contact for your customers and the person accountable for how service lands ...

satisfaction for both customers and employees. Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM … Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless interactions ...

maintaining the stability and reliability of critical services within the DVSA. You will be responsible for managing and coordinating the response to incidents, ensuring service disruptions are resolved as quickly and effectively as possible, while minimising impact on users and business operations. Working within a fast-paced operational environment … calm under pressure. You will contribute to continuous improvement by identifying trends, supporting root cause analysis, and helping to implement preventative measures to enhance service resilience. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions ...

Architect is a role within Digital Customer Experience’s (DCX) Business Technologypractice in the UK. You will be responsible for programme management and technical delivery, with a focus ondriving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives withinthe business. Hybrid working: The places that you work … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Your Role Drive sales activities and business development around ServiceNow solutions, identifying opportunities fornew business, and building relationships with key clients. Lead ...

PlatformNow team to support a mission-critical ServiceNow platform used across the organisation. In this role, you will help maintain platform stability, availability, and service quality, while supporting teams and stakeholders to resolve issues and improve service outcomes. You will connect closely with engineering, operations, and business teams … enhance automation, strengthen platform performance, and support reliable service delivery in a regulated environment. This is a role where you can contribute meaningfully, share ideas, and help shape how production support evolves, while being part of a supportive and inclusive team. Together, you will help build a dependable ...

Operations Manager to support and develop their IT function. This is a predominantly hands-on role with a strong focus on technical delivery across a Microsoft environment, alongside some team leadership responsibilities. You'll play a key role in ensuring the performance, security, and reliability of IT systems while … Microsoft-focused environment Manage Change and Incident Management processes to minimise disruption Own the patching process across servers, endpoints, cloud, and network environments Oversee Service Desk operations and ensure strong end-user support Work closely with third-party vendors and technology partners Drive continuous improvement across IT processes ...

recruiter directly. About the job you're considering You will be part of a growing, client-centric practice shaping the future of public service delivery, in a role offering a clear path to leadership. To support the growth of this modern, high-impact practice you will be highly … customer focused, bringing extensive BA experience in IT delivery, as well as bringing a consulting approach to problem-solving, with the ability to influence, challenge, and co-create with clients. You will build stakeholder relationships at all levels, deliver strategic IT solutions, provide expert guidance in complex, client-facing ...

full‐stack data scientist, you will turn complex operational signals into insight—and translate that insight into lightweight products, prototypes, and tools that reshape service delivery at scale. Positioned at the intersection of data science, GenAI, and product thinking, you will work directly with product and delivery … force multiplier to explore data, generate hypotheses, create and edit code, accelerate prototyping, and rapidly iterate on analytical approaches. Embed with product and delivery teams to help turn insights into prototype tools, workflows, dashboards, or decision aids that can evolve into durable products. Translate analytical insight into a clear ...

search for an experienced Field Services Manager. This is a hands-on leadership role, responsible for managing a team of field engineers, overseeing service delivery, handling technical escalations, and supporting customers across a Managed IT environment. Required Experience Previous IT Team Lead, Field Services Lead or Technical Support ...

Proven subject matter experience in P2P gained within an international business. Finance Shared Services expertise – we will consider captive/in-house or outsourced service delivery. Manufacturing sector experience would by highly advantageous. Ideally a qualified accountant or a highly experienced finance shared services professional. Strong business transformation skills ...

with system-related backlogs, failed automations, and exceptions Guide end users through system processes to ensure accurate HR administration Liaise with IT, Finance, and service delivery teams to resolve issues affecting HR data flows Document resolutions, workarounds, and updated processes for operational teams Essential Skills Strong Oracle Fusion ...

client objectives. Analyse client needs to identify immediate solutions that enhance user engagement and product integration. Utilise client feedback to drive continuous improvement in service delivery and product enhancements. Maintain comprehensive documentation of all client interactions, progress on individual accounts, and milestones achieved. Prepare and present regular reports … effect quick and seamless resolutions. Applicants will have previous experience in a Client Facing role managing customer relationships and queries. You will be service driven, have a passion for tech and be keen to progress your career within a client facing role. Katie Bard is committed to protecting your ...

seeking an Account Manager to manage and grow a portfolio of established customer accounts. The organisation delivers technology solutions that improve operational efficiency, service delivery and customer outcomes across healthcare environments. This role would suit experienced Account Managers, Customer Success Managers, Strategic Account Managers or Business Development professionals … plans, pipeline activity and CRM records. The ideal candidate will have a proven track record of growing existing accounts within a B2B, SaaS or service-led environment. You will be commercially minded, confident engaging senior stakeholders and skilled at identifying and converting growth opportunities across complex accounts. The role ...