9 of 9 Remote Service Delivery Jobs in Birmingham

working closely with our vendors, internal IT teams, and senior business stakeholders. You'll have a highly visible position, sitting as part of the Service Leadership Team (SLT), and helping drive a collaborative, customer-focused service culture across a 24/7 operation. Main Responsibilities System Management: Lead … + availability and optimal performance. Incident Management: Oversee major and standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements, and lead regular service reviews. SLA Implementation … minimise disruption, and support a culture of continuous improvement. Project Leadership: Lead system-related projects and workstreams, including upgrades, migrations, and new implementations, ensuring delivery to time, scope, and quality. Stakeholder Management: Engage and influence C-level executives and department heads, translating complex system needs into clear business value. More ❯

client portfolio, targeting new federal government agencies outside of the Defense while deepening existing relationships. Operational Excellence: Maintain and enhance operational efficiency, ensuring that service delivery meets and exceeds client expectations. Financial Oversight: Oversee financial performance, including budgeting, forecasting, and cost optimization, ensuring sustained profitability. Compliance and Governance More ❯

client portfolio, targeting new federal government agencies outside of the Defense while deepening existing relationships. Operational Excellence: Maintain and enhance operational efficiency, ensuring that service delivery meets and exceeds client expectations. Financial Oversight: Oversee financial performance, including budgeting, forecasting, and cost optimization, ensuring sustained profitability. Compliance and Governance More ❯

team leader. Monitor, delegate and coordinate workflow, reporting regularly to team leader on progress and issue management. Seek ways of innovating and improving quality, service delivery and efficiencies in processes and procedures. Provide expert advice solutions to pensions queries and pensions consultative advice; keep abreast of technical and … legislative developments within the pensions industry. Work closely with other departments/teams to provide a total service to our clients. Ensure the accurate updating of time recording system for both chargeable and non-chargeable activities. Your profile Essential Criteria Previous pensions administration experience of Defined Benefit (DB) schemes. More ❯

team leader. Monitor, delegate and coordinate workflow, reporting regularly to team leader on progress and issue management. Seek ways of innovating and improving quality, service delivery and efficiencies in processes and procedures. Provide expert advice solutions to pensions queries; keep abreast of technical and legislative developments within the … technical support to more junior staff. Work closely with other departments/teams both internal and external to the Company to provide a total service to our clients. Ensure the accurate updating of time recording system (OpenAir) for both chargeable and non-chargeable activities and meet required utilisation targets. … times basic salary XPS Rewards (offers High Street discounts and savings) Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day Staff referral scheme What Next If you feel XPS could be the next step on your career ladder, please apply directly More ❯

firm's use of Innovation and client facing technology, including document and workflow automation, artificial intelligence, and client collaboration tools to help streamline legal service delivery and improve client experience. Role: Knowledge Manager (Innovation and Client Tech)/Innovation Technologist Location: Firm Wide Hours: Full Time or Part … inform decisions. Promote, grow, and support usage of these technologies - delivering training, presentations, and demonstrations to our end users. Assisting in the preparation and delivery of pitches to clients. Some ad hoc direct contact with clients on client facing knowledge enquiries. Keep up to date with new developments in More ❯

impact on IT operations and team performance. Key Responsibilities: Lead and manage a team of IT Support professionals, ensuring high levels of performance and service delivery. Oversee the daily operations of the IT department, including infrastructure, user support, and service desk functions. Take ownership of the organisation’s More ❯

under LOLER & PUWER . To operate within agreed authorities, inspection and H&S standards with a clear customer focus and drive to achieve optimal service delivery. To produce and deliver inspection reports using Bureau Veritas's best in class tools for on-site reporting and immediate client access to … . Annual Salary review. Enhanced level of support with a designated planner for your geographical area. Line Manager support through your dedicated Area Delivery Managers (ADM's). Flexible benefits scheme, to suit what is important to you including Life Cover, Private health care, Dental Care, GymFlex, Techscheme, Enhanced … Construction. We pride ourselves on our partnership approach, which means you will be encouraged to develop strong client relationships - combining technical know-how with service excellence to exceed your clients' expectations. More ❯

the business through its next growth phase. This is a hands-on leadership role responsible for internal systems, process optimisation, team management, reporting and delivery performance. You will build and oversee the operational infrastructure that enables consistent learner outcomes, scalable sales processes, and strong internal coordination. You will also … into operational improvements. There may be future involvement in supporting international growth initiatives, particularly in the Middle East, including coordinating internal readiness for regional service delivery. This is an ideal opportunity for someone who thrives on bringing structure to fast-moving teams, enjoys building systems and processes from the … Responsibilities: Implementation and ongoing optimisation of internal systems, including CRM (Hubspot), LMS and project/task management platforms. Oversight of day-to-day course delivery operations, including learner onboarding, progression tracking, tutor coordination, exams and certification workflows. Management of operational and administrative staff, fostering a culture of accountability, clear More ❯