10 of 10 Remote Service Delivery Jobs in Birmingham

Technical Support Manager – Birmingham/Hybrid £55,000-£65,000 plus benefits A well established and fast-growing Managed Service Provider are on the market for a Technical Support Manager. This is a leadership role overseeing both the Support Desk and Onsite Project teams, driving excellence, performance and technical … technical operations and act as the primary escalation point for complex issues, playing a key role in shaping the MSP’s service offerings. Working closely with the Technical Director and Service Delivery Manager, you will ensure that clients receive a consistently high-quality service while helping ...

Infrastructure Manager – (Infrastructure, Management, 3rd Party Suppliers, Vendors, Hands on, Team Management, RFP’s, Service Delivery) – Permanent – Fully Remote Charles Simon Associates are currently looking for an Infrastructure Manager on a permanent basis for an existing client. This role is a fully remote position with a well established … Annum D.O.E Skills/Requirements for the Infrastructure Manager: Previous senior management experience Leading teams of 3/4 senior delivery managers Extensive 3rd party vendor management Ideally someone who has come from a background of hands on technical skills but is working within outsourced environments Ability to work ...

summary The Deputy Director for Technology Services will be responsible for leading the Technology Estate for UKHSA, including the delivery of software and infrastructure platforms and technical operations.They will be accountable for Workplace Platforms, which encompasses office productivity, end user devices and identity, telecoms, and for the resilience, security … services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design ...

Senior IT Platform Manager Our client is seeking a Senior IT Platform Manager to lead the delivery and performance of critical IT Infrastructure and Workplace Services, including compute, cloud, networking, end-user computing, digital workspace, and meeting room solutions. You will provide technical leadership, manage multi-vendor delivery … requirements, and quality standards. The ideal candidate will have experience managing complex IT infrastructure, leading high-performing teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability ...

strategic development and improvements to the IT function and to support the Enterprise Operations Manager to help manage the IT department, day to day Service delivery and capacity planning to ensure the IT department meets the current and future requirements of the GDC. Identify and implement improvements … Service Desk, IT Operations, IT Infrastructure and Software Development. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development ...

protecting from infectious disease and external hazards. We aim to mitigate threats to health before they materialise. We are looking for an experienced Service Manager to join the Data & Cyber Security (DCS) directorate, part of the DCS Business operations team. We are a multi-disciplinary central function supporting UKHSA … with its information management and service needs, from financial, HR and Risk support. Our role is to support the business with achieving compliance, to ensure the directorate runs efficiently and supported. The Senior Service Manager role will be pivotal in helping DCS transition to a digital delivery ...

Salary: Highly Competitive + Bonus Job type: Full Time, Permanent About the role; As a Technical Consultant, you will be part of the Technical Delivery team. The Microsoft Cloud platforms are central to our business strategy, and this role will require you to architect and deploy solutions within Microsoft … being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Design and implement ...

capabilities, so experience in this area will be a strong advantage. You’ll lead multiple high-profile projects, manage diverse teams, and ensure successful delivery of initiatives that enhance digital services and infrastructure across the organisation. This is an opportunity to work in a culture of innovation, collaboration … digital environments. Experience in large-scale organisational change. Formal project management qualifications (e.g., PRINCE2, MSP, APMP). Strong knowledge of ITIL Service Management and project governance. Proven ability to manage budgets and resources effectively. Excellent stakeholder engagement and communication skills. Strong analytical and problem-solving capabilities. Experience in service ...

Infrastructure Project Engineer – Birmingham/Hybrid (travel to client sites required) £40,000-£45,000 A well established and fast-growing Managed Service Provider are on the market for an Infrastructure project engineer to join their growing technical team. This role focuses on delivering a wide range of client … projects, both onsite and remotely. You will work closely with the Technical Manager and Service Delivery Manager, taking responsibility for driving projects from start to finish. This is ideal for someone who enjoys a mix of technical work, planning and customer interaction. Role Overview Deliver IT projects ...

points, embedding AI and human decision-points where they add the most value, and ensuring every workflow is optimised for impact, adaptability, and seamless service delivery. Our Headquarters is based in Birmingham but this role will come with the option for mostly remote working with a monthly visit … with the team. What You Will Do Support the design of AI-powered service workflows that improve customer experience through automation, AI agents, and clear human decision points. Assist and deliver the mapping and redesigning service journeys, helping to identify delays, handoffs, and areas for human + ...