9 of 9 Remote/Hybrid Service Management Jobs in Birmingham

services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design … management, and continual service improvement. This role has 4 direct reports with a wider team of approximately 100 full time staff, who are all nationally dispersed. The post holder will also be expected to manage and be accountable for the delivery of consultancy services teams, managed services suppliers ...

consultants, and project managers Design and oversee advanced configuration including workflows, UI components, scripts, security rules, and automation Architect MID Server designs supporting Discovery, Service Mapping, Event Management, Orchestration, and cloud integrations Contribute to client strategy by identifying optimal combinations of business change and ServiceNow capability Champion emerging … initiatives, and capability growth Personal learning and development through training, certifications, and structured career progression Skills and experience Proven experience architecting ServiceNow across multiple service management domains Strong understanding of Service Management operating models and enterprise transformation ServiceNow Certified System Administrator and/or Certified Implementation ...

Service Delivery Coordinator Base Salary £40k Fully Remote HQ in London The opportunity: As a Service Delivery Coordinator – you'll be joining a telecoms company responsible for next generation wireless infrastructure. You'll work in a small team and closely with the Head of Delivery and Head … Programmes to support their key customers. The primary function will be Ticketing & Incident Management- owning and managing all customer tickets via Jira and customer portals. Then you will triage faults, ensuring correct categorisation, prioritisation, and allocation to internal teams or term contractors. It's a fully remote role, with ...

requirements, and quality standards. The ideal candidate will have experience managing complex IT infrastructure, leading high-performing teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability … user computing. Experience managing day-to-day IT operations across infrastructure and workplace services. Confident managing suppliers and ensuring performance, value for money, and service quality. Strong stakeholder management skills, able to influence and build effective relationships. Knowledge of delivery methodologies (Agile, Waterfall, Lean) and how to apply ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

supplier performance standards. Plan and Implement Solutions: Oversee the planning, installation, maintenance, and acceptance of new and updated infrastructure and workplace components, aligning with service expectations, security requirements, and quality standards. Deliver Core Services: Support the design and delivery of infrastructure (compute, cloud, network) and workplace services (end-user … capabilities within agreed SLAs, KPIs, and targets. Problem Resolution: Anticipate, investigate, and resolve issues in systems and services, developing effective solutions to maintain service continuity. Key Skills Technology Service Management: Ability to manage technology-based services to meet organisational needs. IT Infrastructure Expertise: Skilled in deploying, configuring ...

supplier performance standards. Plan and Implement Solutions: Oversee the planning, installation, maintenance, and acceptance of new and updated infrastructure and workplace components, aligning with service expectations, security requirements, and quality standards. Deliver Core Services: Support the design and delivery of infrastructure (compute, cloud, network) and workplace services (end-user … capabilities within agreed SLAs, KPIs, and targets. Problem Resolution: Anticipate, investigate, and resolve issues in systems and services, developing effective solutions to maintain service continuity. Key Skills: Technology Service Management: Ability to manage technology-based services to meet organisational needs. IT Infrastructure Expertise: Skilled in deploying, configuring ...

search for an experienced Senior Project Manager to join their IT Services team. This is a strategic role within the Portfolio and Project Management Office, responsible for delivering large-scale, complex projects that underpin ambitious digital strategy and operational transformation. Many of these initiatives involve improving data and reporting … outputs on time, to budget, and to agreed quality standards. Implement evaluation strategies and reporting mechanisms for project progress. Drive continuous improvement in project management processes and methodologies. Line manage and motivate team members, supporting development and performance. Experience Requirements To succeed in this role, you should bring: Significant ...

tooling. Key Responsibilities: Implement and maintain standardised operating procedures for deployment, configuration, and testing. Automate manual tasks and deployment processes. Maintain version-controlled configuration management (Terraform, Ansible, or similar). Keep virtual machine and service configurations documented and up to date. Support automated testing (unit, integration, regression). … documentation in line with standards. Collaborate with engineers, developers, and operational teams to deliver high-quality services. Provide customer support and record activities in service management tools. Contribute to continuous improvement of processes and tooling. Full perm role including organisation benefits (Excellent pension) Fully remote with the need ...