3 of 3 Remote/Hybrid Service Management Jobs in Birmingham

combine deep hands-on expertise with clear, practical guidance for our teams and customers. Working closely with colleagues across Managed IT, Cloud, Security and Service Management, youll play a critical role in shaping our technical direction while supporting the delivery of resilient, secure managed services. About the role … patterns and recommend meaningful engineering improvements. Produce clear documentation, runbooks and handovers to ensure smooth BAU transitions. Collaborate with Cloud, Security, Professional Services and Service Management to deliver consistent, high-quality services. Working style Some travel to customer sites and Intercity offices as required. Hybrid working supported. Periods ...

deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1/2 Line IT Support via phone/email/service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely … days in the office, the rest working from home. To apply press apply now or send your CV to Matthew.Leach @ circlerecruitment . com Keywords - Service Desk/Helpdesk/IT Support/1 Line/2 Line/Birmingham/West Midlands Circle Recruitment is acting as an Employment ...

client base. To be successful in this role you should have: Enterprise software experience ideally ERP. Proven experience leading Customer Success, Support, or lifecycle management within ERP or complex enterprise software environments Strong knowledge of service management discipline, governance, and structured support operations Experience owning customer retention … feature adoption, health monitoring, renewals, and expansion opportunities. You will oversee the Support function through the Support Manager, lead the Customer Success and Account Management teams, and collaborate closely with Product and Delivery to identify systemic issues and improve the customer experience. You will also drive the migration ...