Technical Support Team Leader - ITIL, Service Desk Management
- Hiring Organisation
- Applause IT Recruitment Ltd
- Location
- Birmingham, West Midlands, Wylde Green, West Midlands (County), United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £50000/annum Benefits
issues and complex tickets Assign tickets and ensure timely resolution and client communication Implement service improvements through AI, automation, and process optimisation Contribute to strategic planning and performance reporting at board level Build a positive and accountable team culture aligned with ITIL frameworks Maintain strong working relationships with ...