2 of 2 Support Analyst Jobs in Birmingham

Title: Application Support Analyst - CAFM (MRI Concept/Evolution) Duration : Sept 2026 – Feb 2026 Rolling Contract (Potential Extension) Location: Birmingham Offsite location, Birmingham, United Kingdom, BB12 3BB (Hybrid Working) Key Responsibilities Provide day-to-day support for MRI Concept/Evolution CAFM applications. Manage and resolve incidents … Investigate and troubleshoot application, configuration, and data-related issues. Maintain CAFM configuration including PPM schedules, maintenance frequencies, asset records, work orders, and user accounts. Support operational users, contract teams, and engineers with system-related queries. Run standard and ad-hoc reports to support operational and compliance requirements. Perform ...

This role is HYBRID This job description is for a CAFM Applications Support role focused on supporting and administering MRI Concept/Evolution across UK&I facilities management contracts. In summary, the role involves: Supporting users and resolving ServiceNow incidents and requests related to the CAFM system. Investigating …/Evolution and connected systems such as Attain. Maintaining documentation and assisting with system changes, releases and enhancements. Working closely with the Senior Application Support Analyst, operational teams, technical teams and software vendors. Overall, it is a role suited to someone who enjoys business systems, issue investigation, process ...