2 of 2 Support Analyst Jobs in Birmingham

We have an exciting opportunity for an IT Service Support Analyst to join a growing IT team. This role is ideal for someone early in their IT career, such as a graduate or junior support analyst, who's keen to build hands-on experience across IT … internal users, helping to maintain high service standards, and contributing to the smooth running of our IT services. Key responsibilities as the IT Service Support Analyst: Provide high-quality support to internal teams across hardware, software, and IT services. Work closely with internal IT colleagues, business users … and third-party suppliers to support day-to-day operations. Monitor supplier performance and assist in service reviews. Support reporting, documentation, and ongoing improvements to IT service delivery. Assist in managing user expectations and ensure clear communication during incidents or service changes. Contribute to the management of Major More ❯

Application Support Analyst * Annual Salary: 37K * Location: Birmingham, Hybrid * Job Type: Full-time I am delighted to present an exciting opportunity for one of our global organisations who are looking for an Application support analyst to join their team This rapidly growing organisation require support within their European division, so this is a business-critical position Working closely with the Senior Analyst, the successful candidate will be the first point of contact for application-related support and change requests. Day-to-day of the role: * Act as the primary contact for end … users seeking support with business applications, ensuring timely and effective resolution of issues. * Provide support via phone, face-to-face, and other communication channels, maintaining a high standard of customer service. * Log and manage incidents and service requests using enterprise-level ticketing systems. * Troubleshoot application issues and escalate More ❯