4 of 4 Support Analyst Jobs in Birmingham

Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 We’re looking for a 1st line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great role, either for someone looking for their first entry-level role in IT, or an already established Support Analyst! The Support Engineer Role The Support Engineer, will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. The Company This industry giant are a true force to be reckoned with, delivering … exceptional enterprise-level technical support and services to key suppliers within the manufacturing industry. With passion and innovation at the core, they empower businesses to succeed through the delivery and support of bleeding-edge technology solutions. Benefits 25 days holiday 6% pension Excellent bonus scheme - uncapped for high achievers What’s required of the Support Engineer? We More ❯

Exciting Career Opportunity! Join Our Growing Team as a Support Analyst! 🚀 📍 Location: Birmingham, UK (Hybrid role - Office-based with some travel to customer sites) 💼 Salary: £28,500 (rising to £30,500 after training period) Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We're looking for … a Support Analyst to join a strong and motivated team! 🌟 🔍 What You'll Do: 🛠️ Troubleshoot and resolve customer queries and technical issues 💡 Provide advice on optimising system functionalities for users 📝 Help customers configure the system to meet their specific business needs 🤝 Build professional relationships by offering ongoing support 🧑‍💻 Work with internal teams to test and enhance system … performance 🌱 Career Development: Structured career path with regular feedback and clear targets 📈 Opportunities for growth into Senior or Lead Analyst roles Early responsibility for mentoring and guiding colleagues 💼 Who We're Looking For: A degree holder (2:1 or above) in an analytical field (e.g., Maths, Economics, etc.) 📚 Strong A-Level results 🎓 Excellent problem-solving and communication skills 💡 Ability More ❯

The IT Support Analyst role focuses on delivering exceptional 1st and 2nd line technical support to end-users within the professional services industry. This temporary position will see you working closely with the technology department to resolve technical issues efficiently and maintain smooth operations. Client Details This opportunity is with a respected organisation within the professional services … company, they prioritise high-quality service delivery and innovative solutions. Their technology department plays a key role in ensuring operational excellence and supporting their professional objectives. Description 1st Line Support Responding to incoming calls, self-serve calls and emails made to the Service Desk promptly, ensuring a high level of customer service is maintained at all times Delivering incoming … to deliver IT projects or resolve specific IT issues, as required Communicating effectively with the Service Desk Team Leader and other colleagues Providing cover for employee absence 2nd Line Support Focusing on more complex, time-consuming queries, helping to minimise the number of incidents that are escalated to the IT 3rd line resolver group Contributing to the Change Management More ❯

About Us: We are a growing business based in Birmingham, dedicated to providing high-quality IT support to our staff and clients. Our team values learning, collaboration, and excellent customer service. The Role: We are seeking a proactive Junior IT Support Analyst to join our IT team. You will be the first point of contact for technical … issues, helping to keep our systems running smoothly and supporting users across the organisation. Full training and ongoing support will be provided, making this a great opportunity to kickstart your IT career. Key Responsibilities: Provide first-line support for IT issues via phone, email, and in person Set up, configure, and maintain computers, laptops, and mobile devices Troubleshoot … software and hardware problems (Windows and Mac) Assist with the setup of user accounts and access permissions Support basic network and printer issues Maintain accurate IT documentation and asset records Escalate complex issues to senior IT staff Requirements: Enthusiasm for technology and problem-solving Basic understanding of Windows and/or Mac operating systems Good communication skills and a More ❯