2 of 2 Technical Support Jobs in Birmingham

installed and operated on our customers' premises. It is constantly for mission critical activities that vary from detection of smuggling, to marine safety. The Technical Manager - Customer Support will be responsible for ensuring that our mission critical MDA "Maritime Domain Awareness" systems in active use by our customers … properly and any reported issues; or that we find through our own monitoring activities, are rapidly investigated, diagnosed and resolved. As the front-line support for our systems and the point of first contact for our customers, this is a dynamic, fast paced and interesting role for an individualwho ...

will be joining the support team and be responsible for successful projects delivery and on-going support. This is a hybrid role that incorporates both manual and desk-based responsibilities to ensure successful project delivery and on-going support for each client. Role Configuration of TVs, TV Systems … installation, allocating TVs & other equipment to a specific room (based on client requirements) and labelling each unit correctly with their corresponding room. Remote support including communicating with customers via phone or email to help resolve issues, logging support tickets, following up and closing the ticket on the cloud ...