2 of 2 Support Analyst Jobs in Bishop's Stortford

IT Support Analyst - Bishop's Stortford - Microsoft 365 Deployment & Configuration A leading company in Bishop's Stortford is seeking a skilled and motivated IT Support Analyst to join their team. This role is ideal for someone with strong 1st and 2nd line support experience and a particular focus on Microsoft 365 technologies , including deployment, configuration … and user support . You'll be a key player in managing and optimising the firm's Microsoft 365 environment, while also delivering high-quality support to end users across a range of devices and platforms. Key Experience Required: Proven experience in Microsoft 365 support , including Exchange Online, Teams, SharePoint, OneDrive Hands-on experience with M365 deployment … and configuration across user devices and environments Solid 1st and 2nd line support background in Windows 10/11 , Azure AD , and Active Directory Experience with user account management , permissions , and group policies Familiarity with basic networking (DNS, DHCP, patching) Confident in supporting desktop/laptop hardware , mobile devices (iPhones) , and peripherals Key Responsibilities: Deliver 1st and 2nd line More ❯

Junior Customer Support Analyst Location: Office based (option for hybrid once full training completed), Bishop's Stortford, CM22 Salary: £25,000-£27,000 per annum, DOE + Benefits Contract: Full Time, Permanent (35 hours/week) Benefits: 25 days holiday + bank holidays People's pension scheme Casual dress code Free onsite parking, including EV charging About Us … HD Clinical became part of the Nexus Group (a European-based healthcare software organisation) in 2024 significantly extending our software range and potential customer base Role Overview: The Customer Support Team provides direct contact and support to our wide range of customers, mostly within the NHS. You will use your specialist knowledge of the Company's applications and … software development team, product specialists and account managers to ensure customer issues are followed through to resolution. Main Duties & Responsibilities: Analyse, identify and resolve application issues. Provide remote technical support to our customer base this could be via email, telephone or video call Accurately maintaining ticketing system (Zendesk) to ensure clear audit trail Working as part of a customer More ❯