Hertford, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Ask Recruiting Limited
Technical SupportAnalyst As a Technical SupportAnalyst, you'll be at the forefront of our customer service efforts, providing first and second-line support through various channels such as phone, tickets, and live chat. Your mission? To not only address immediate customer needs but … decisions and shapes our future. Perks We pride ourselves on making a friendly and welcoming environment, which is why we offer initiatives to help support you as a team member and personally. So, what can you expect if you join us? Hybrid working environment, for flexibility Carbon-neutral business … training and a learning plan for each team member Team building activities throughout the year Private health care, from eye care to mental health support Birthday day off Free fresh fruit/office refreshments Games Room MarioKart Tournaments And much more! Primary Responsibilities Deliver first and second-line customer more »
Job Description Deskptop SupportAnalyst Key Accountabilities: Assisting with overseeing the security aspects of the company/project IT set-up including websites that may be hosted internally or externally. Liaison with potential and confirmed collaborators and their IT support partners/staff in coming into and … are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products - Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as … requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained more »
Welwyn Garden City, England, United Kingdom Hybrid / WFH Options
Absolute Recruit
Join a growing Hertfordshire IT MSP team as a 1st/2nd Line Support Engineer! Exciting role with remote options available. Apply now! 💻 Are you a skilled 1st/2nd Line Support Engineer looking for an exciting opportunity to work in a dynamic and supportive environment? Look no … in Central Hertfordshire. With a healthy projected turnover for 2024 and a dedicated team of IT professionals, they are committed to delivering exceptional IT Support and Services to their diverse client base spread across the county. As a 1st/2nd Line Support Engineer, you will play a … crucial role in providing technical support to clients, both remotely and on-site. You will have the opportunity to work on a variety of projects and collaborate with internal teams to deliver high-quality solutions. They currently use AutoTask as their ticket management system. The successful 1st/2nd more »
Leading provider of Managed IT and Infrastructure services, is looking to add experienced 2nd Line Support Engineers to their team. You will be joining a highly flexible and dynamic team providing remote technical support to a variety of clients across London and the South East. The Team are … a Microsoft Gold Partner and provide business critical infrastructure and support to diverse clients, this is a Hybrid role based mostly from home with occasional visits to client site and the head office. As the face of the business you will be engaging with key clients to provide high … level technical support and trouble shooting across their system in a timely and professional manner. The successful candidate will: Have strong 2nd line support experience Experience within a MSP environment Have excellent verbal communication skills Strong customer centric attitude Excellent troubleshooting and logical problem solving skills Technology : Given more »
Hatfield, England, United Kingdom Hybrid / WFH Options
Mitsubishi Electric
will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow" Role summary: Respond to requests for IT support and services via telephony or ticket (including incidents and service requests) in a timely, polite, and efficient fashion, while adhering to the defined SLA … timeframes using our IT Service Management tools. Analyse and resolve 1st/2nd line support while working with other resolver groups (Network Services & Desktop team ) to resolve/fulfil incidents and requests. Log and track the status of assigned requests for IT support and services, ensuring regular customer … following the appropriate processes. Provide technical solutions to IT and business requests/requirements, engaging with key IT stakeholders where appropriate. Provide the relevant support for meeting rooms as required by the business. Follow the defined department ITIL processes and procedures, and wider company standards, policies and procedures; providing more »
Hatfield, Hertfordshire, South East, United Kingdom
Hays
Your new role As a 1st Line Support Technician, you will be the initial point of contact for technical issues, responsible for handling incoming queries via phone calls, emails, and live chats. Your tasks include collecting relevant information, troubleshooting and resolving simple technical problems, and escalating complex issues to … higher-level support. Additionally, you'll manage support tickets, prioritise and categorise them, and provide timely updates to clients. Proficiency in basic network management concepts, including routers, switches, commands, and firewalls, is advantageous for this role. Effective communication with customers via teams, phone calls, or other channels is crucial. … position could be an excellent fit for you! ?????. What you'll need to succeed Active Security Clearance Previous experience with 1st Line IT Support or a troubleshooting environment What you'll get in return 6-Month Contract £180 Per Day rate Inside IR35 (via Umbrella) Opportunity to work more »
Your new role As a 1st Line Support Technician, you will be the initial point of contact for technical issues, responsible for handling incoming queries via phone calls, emails, and live chats. Your tasks include collecting relevant information, troubleshooting and resolving simple technical problems, and escalating complex issues to … higher-level support. Additionally, you'll manage support ticket... more »