2 of 2 Remote Continuous Improvement Jobs in Blackburn

software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and … Strong communication and stakeholder management skills Hands-on familiarity with ticketing systems, ERP platforms, POS software, and Microsoft 365 Collaborative leadership style with a focus on mentoring, motivation, and continuous improvement They offer opportunities for progression in this growing software company where you will make an impact in a business that values customer experience and service innovation. More ❯

experience in a Software Development role Proficient in C#, .Net Exposure to modern frontend technologies e.g React js, Vue js, Angular js Willingness to learn, adapt, and contribute to continuous improvement Effective communication and problem-solving skills What they're offering Hybrid working model - enjoy a balance of remote work and in-office collaboration (just one day … work on meaningful projects where your contributions shape both internal systems and client-facing solutions Supportive team culture - collaborate with a friendly, experienced team that values knowledge sharing and continuous improvement Work-life balance - flexible approach to help you stay productive and maintain a healthy balance Inclusive environment - a respectful, people-first workplace where ideas are welcomed More ❯