IT Support Technician Apprentice
- Hiring Organisation
- QA
- Location
- Blackpool, Lancashire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £15,704 per annum
systems. Support onboarding and offboarding processes. Documentation & continuous improvement: Log and manage support tickets accurately. Update internal knowledge base documentation. Follow ITIL-based service management practices. Participate in team meetings and training sessions. This role supports development of the following apprenticeship competencies: Knowledge: IT fundamentals (hardware, software, operating systems … . Networking principles (TCP/IP, DNS, DHCP, LAN/WAN). Cybersecurity fundamentals. ITIL service management principles. Cloud technologies (Microsoft 365/Azure basics). Skills: Troubleshooting and problem resolution. Communication with technical and non-technical users. Supporting remote and on-site users. Maintaining system security and compliance. ...