IT Service Desk Team Leader
- Hiring Organisation
- K3 Capital Group Ltd
- Location
- Bolton, Lancashire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £40,000 per annum
Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. You’ll act as the escalation point for complex technical issues, drive process improvements, and help shape the future of our IT support services. If you thrive in a fast-paced environment and have strong leadership and technical … hear from you! What You’ll Do Lead, support, and develop the Service Desk team Monitor performance and provide feedback to drive continuous improvement Manage ticket escalations and ensure timely resolution of technical issues Deliver hands-on support and troubleshoot hardware/software problems Implement SLAs and process ...