2 of 2 Service Analyst Jobs in Bolton

Service Desk Analyst – Manchester - £28-32,000 We are currently working with a growing financial services provider in Manchester that is actively recruiting for a Service Desk Analyst to join them on a permanent basis. This is a fantastic opportunity to join a busy support team … Infrastructure and Applications teams Active Directory administration, including starters, leavers and lovers Ensuring call logging system is used effectively Maintaining high levels of customer service Experience and skills required: Extensive experience providing 1st and 2nd line support in a helpdesk environment Experience in ITIL environments (ITIL Foundation desirable) Strong … technical skills with Windows operating systems, Office 365 and Azure AD Experience using service management tools such as ServiceDesk Plus, ServiceNow, Remedy etc. Strong communication skills, both verbal and written Understanding of iOS configuration Experience in professional organisations such as financial services (preferable) In line with the Conduct Regulations More ❯

The role: We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1st Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively log and resolve … issues and complete requests, ensuring a seamless experience for end users. With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team. In order to succeed in this position, you will … issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. The ITSDA will provide excellent customer service, solving technical challenges, and contributing to a collaborative IT team. Key responsibilities More ❯