4 of 4 ITIL Jobs in Bournemouth

adopt best practices and ensure continuous improvement. Essential Skills & Experience: Experience supporting cloud platforms (Azure AD, Microsoft 365) and Office 365 administration (Teams, SharePoint, Entra ID). Knowledge of ITIL service management processes and cybersecurity best practices. Experience with JAMF, iPads, Apple School Manager, Apple Classroom, and Microsoft School Data Sync. Ability to remain calm under pressure and provide effective More ❯

Technical team and be able to communicate with our customers in person, by telephone, webchat email or digital assistant. A Service Desk/Customer Service oriented certificate such as ITIL v3 or v4 Practitioner would be an advantage. This would suit someone with 1-2 years L1 and 2-3 years L2 experience. We are looking for: Experience of troubleshooting More ❯

oriented with excellent communication skills Well organised and responsible Able to work under pressure and handle stressful periods well Advantageous Project Management or Service Delivery qualifications (APM PMQ, MSP, ITIL etc.) Recognised technical qualification in engineering or planning discipline Competent in the use of MRO tracking software such as either Corridor, RAMCO, IFS, Quantum or equivalent. In addition to a More ❯

Azure AD), and Microsoft 365 administration. • Familiarity with Joiner, Mover, Leaver (JML) processes, RBAC, MFA, and SSO. • Experience with ITSM tools such as ServiceNow or Freshservice, and understanding of ITIL-based processes. • Excellent troubleshooting and problem-solving skills, with the ability to prioritise and manage multiple tickets. • Understanding of cybersecurity best practices and data protection regulations (GDPR, FCA). • ITIL More ❯