skills needed for this role: A passion for customer service To be able to deal with Vitality staff user queries within certain timelines and SLAs To be an open and honest communicator What this role is all about: Act as part of the Service desk team that provides IT 1st … line service desk support for Vitality. Core responsibilities will include communicating with internal stakeholders, VIPs and external 3rd parties about a wide variety of IT incidents and requests . You will be expected to complete user access to applications and other service requests, attempt to troubleshoot incidents/rectify issues … independently (1st line fix), whilst escalating more complex issues to the appropriate resolver groups where required. Engagement in individual and team KPIs will form an important part of this role. Key Actions To accurately record and manage incident and requests reported to the Service Desk, using the relevant ITSM tools more »
About The Role Team Enterprise Architecture and Engineering Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week. What this role is all about: We are looking for an experienced Agile Coach to join our Lean-Agile Centre of Excellence and help transition our … business from its existing work practices to infusing understanding of scaled agile and business agility from the top-down. You will coach, mentor, and guide our people to figure out the best solutions for their specific dificulties. You will analyse the organisation's existing structure and implement improvements to help … streamline processes and create efficiencies. Ultimately, you will play a key role in the long-term strategy across the entire Enterprise organisation, supporting our teams to deliver better products in a faster, more efficient manner. Key Actions Facilitate learning and development through individual and team coaching and training Coach Journey more »
Incident Management A great Multitasker What this role is all about: As an IT Incident Manager, you will be dependable for the management, coordination and communication around all service impacting outages. This involves liaising with a variety of technical teams. You will be structuring and leading investigations to ensure accurate … and timely information is disseminated both internally and externally. You will also be collaborating with senior members of the management team during significant customer impacting outages. Key Actions Monitor the progression of incidents, proactively intervening when appropriate to ensure that incidents are progressed through to closure in a timely manner … Quickly assess the severity of an outage in regards to business impact and technical complexity Personally manage and own the progression of the most severe incidents through to remediation stage Notify, escalate and communicate to our business the existence and status of outages as necessary Help co-ordinate the investigations more »
this role is all about: The Salesforce Systems Architect is in charge of designing changes or enhancements to deliver against a set of functional and non functional requirements. This should be done in line with the central Solution Design and IT Development Standards. Working as part of an Engineering Team … responsible for the delivery of strategic business value, you will play a key role in providing Salesforce specifications and supporting the development teams. As a Trailblazer, you will have a passion for Salesforce, and will be expected to keep on top of product enhancements announced by Salesforce via their Release … Notes and announced at events. This role would be ideal for those who hold, or who wish to progress towards, the Technical Architect certification. We will also support your continued Salesforce growth. Key Actions Define and implement application architecture for diverse business processes, projects, and functions Liaise with business analysts more »
At Budweiser Brewing Group, dreaming big is what we do. Brewing the worlds most loved beers, building iconic brands like Budweiser, Stella Artois, Corona, and crafting meaningful moments are what inspire us. Were a team of passionate owners who arent afraid to dream big because we know that together, we … can achieve anything. To build a more sustainable, inclusive, and rewarding future. Turning any challenge into an opportunity. So, lets take on the challenge together. Cheers to dreaming big! The Role: Location South West England As an On-Trade Account Manager at Budweiser Brewing Group, you'll play a pivotal … in maximizing our portfolio's presence within the on-trade IFT market. You'll be the face of our iconic brands, nurturing existing relationships, and forging new ones. Your primary focus will be on increasing distribution points, volume, and overall growth in AB InBev share/sales within the National more »
Bournemouth, Dorset, South West, United Kingdom Hybrid / WFH Options
Leo Recruitment Limited
Are you an experienced Infrastructure Engineer yearning for an opportunity to take your skills to the next level? Perhaps your career progression seems stagnant and youre looking for exciting new prospects? Do you possess a good foundation in Microsoft Azure and cloud-based infrastructure technologies but have found yourself craving … opportunities to upskill in the latest technologies? Are you looking to join a company that actively encourages training and support by paying for certificates and accreditations? Whatever your situation, if you already have strong Microsoft Azure skills and an all-round solid understanding of cloud-based infrastructure technologies and are … ready to take on a role that offers a blend of onsite and remote project work for clients across Dorset and Hampshire, then this would be the perfect role for you! Salary & Benefits: Competitive salary up to £45,000 per annum Profit share scheme (through an employee ownership trust) Generous more »
Bournemouth, Dorset, South West, United Kingdom Hybrid / WFH Options
Leo Recruitment Limited
Perhaps youre the most senior member in your team but your career progression seems stagnant? Do you possess a strong foundation in Microsoft Azure and cloud-based infrastructure technologies but have found yourself craving opportunities to upskill in the latest technologies? Are you looking to join a company that actively … encourages training and support by paying for certificates and accreditations? Whatever your situation, if you already have strong Microsoft Azure skills and an all-round solid understanding of cloud-based infrastructure technologies and are ready to take on a role that offers a blend of onsite and remote project work … for clients across Dorset and Hampshire, then this would be the perfect role for you! Salary & Benefits: Competitive salary up to £65,000 per annum Profit share scheme (through an employee ownership trust) Generous car allowance (approx. £5,000 per annum) Market leading, company-funded training courses and certifications (worth more »
