2 of 2 Technical Support Engineer Jobs in Bracknell

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you'll work with and learn from some of the best and brightest in business. Before you know it, you'll be in … world's leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: Perforce Software is seeking a Senior Technical Support Engineer (TSE) to join the Technical Support team. This engineer will work with a globally distributed, fully remote team, using their knowledge and … skills from previous experience and from on-the-job training to handle technical support issues related to web applications running our customer's environments running the LAMP stack. The TSE will join a team that is responsible for triaging, troubleshooting, and resolving customer issues in accordance with our SLA. This team works closely with our engineering team to More ❯

Job Title: Technical Support Engineer - PowerBI Job Description Join a dedicated team of technology-oriented, customer-obsessed professionals focused on delivering exceptional customer experiences. As a Technical Support Engineer, you will collaboratively and reactively solve customer problems, provide proactive support advice, contribute to product quality enhancements, and create self-help assets. You will … manage the customer experience through phone and web interactions, ensuring solutions are timely and effective. Responsibilities Champion the customer's support journey by providing timely, accurate, and effective solutions. Address and resolve technically challenging and critical problems for customers and partners. Engage with customers through various channels, ensuring concerns are heard, understood, and addressed. Identify and report software bugs … and customer suggestions, advocating for customer needs within the organisation. Act as a liaison to internal development teams, advocating for product enhancements to improve customer experiences. Essential Skills Technical support experience with Power BI, SQL, Azure, MDX, DAX, SQL Server Analysis, SQL Server Reporting. Familiarity with analytics tools such as Tableau, SAS, Qlik Sense, Oracle Analytics Cloud, and More ❯