2 of 2 Service Delivery Jobs in Bradford

customers experiencing issues with our applications. You’ll investigate problems, provide clear guidance and work closely with Engineering, Product, Account Management and IT Service Delivery to ensure issues are resolved effectively. If you enjoy troubleshooting, working with customers and getting to the root cause of problems, this could … contact for customers requiring technical support Investigate, diagnose and troubleshoot application-related issues Log, manage and track customer queries and incidents through Jira Service Management Provide clear, professional guidance on product functionality, usability and troubleshooting Take ownership of customer issues and ensure they are progressed through to resolution Escalate ...

customer-facing application support role where you’ll troubleshoot issues, manage tickets, guide users and work closely with Engineering, Product, Account Management and IT Service Delivery to get problems resolved. What you’ll be doing: • Act as the first point of contact for customers • Triage, log and diagnose … application issues • Manage tickets through Jira Service Management • Provide customers with product, usability and troubleshooting guidance • Escalate more complex issues to Engineering/Product teams • Create and maintain knowledge base and user documentation • Work to SLA and KPI targets • Help improve support processes and the overall customer experience What ...