are seeking an experienced Deskside Support Engineer to join our team at the busy Brentwood office. You will be part of the end user service team, serving as an escalation point for Service Desk and business deskside activities. The role involves working closely with one other engineer onsite … the wider business remotely. This position offers an opportunity to collaborate within a friendly team, working alongside other Deskside Engineers and the Infrastructure and Service Desk teams. It provides a platform for growth and learning in areas such as infrastructure, cloud, or infosec. The role is based onsite … days a week. Responsibilities Act as the primary escalation point for desktop and administration tasks from the IT Service Desk. Provide exceptional local and remote support, becoming a trusted expert in the office environment. Deliver outstanding customerservice, managing user and system issues to high standards. Monitor More ❯
s software applications, with a particular focus on SaaS platforms and API-driven services. This role involves being the primary point of contact for customer support, particularly for inbound calls, delivering proactive first-line and second-line support, troubleshooting issues, and ensuring all service level agreements (SLAs) and … customerservice requirements are consistently met. Responsibilities: Call Taking & Customer Interaction: Serve as the first point of contact for customer calls, ensuring all inbound calls are answered promptly, logged accurately, and handled efficiently. Manage customer inquiries, providing assistance and information regarding API integrations and troubleshooting … issues. Ensure that customer identity is verified before discussing sensitive account details and that all necessary forensic information is gathered during the call, including timestamps, account codes, and issue details. Technical support & Troubleshooting: Provide technical support for API integrations, troubleshooting issues using tools such as Postman, Splunk, and other More ❯
s software applications, with a particular focus on SaaS platforms and API-driven services. This role involves being the primary point of contact for customer support, particularly for inbound calls, delivering proactive first-line and second-line support, troubleshooting issues, and ensuring all service level agreements (SLAs) and … customerservice requirements are consistently met. Responsibilities: Call Taking & Customer Interaction: Serve as the first point of contact for customer calls, ensuring all inbound calls are answered promptly, logged accurately, and handled efficiently. Manage customer inquiries, providing assistance and information regarding API integrations and troubleshooting … issues. Ensure that customer identity is verified before discussing sensitive account details and that all necessary forensic information is gathered during the call, including timestamps, account codes, and issue details. Technical support & Troubleshooting: Provide technical support for API integrations, troubleshooting issues using tools such as Postman, Splunk, and other More ❯
Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary … deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customerservice Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle More ❯
Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary … deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customerservice Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle More ❯
