4 of 4 Remote Customer Service Jobs in Bridgend

successful candidate will be responsible for a team of IT delivery engineers. If you are an enthusiastic, cloud focussed specialist with a passion for customer service this could be the role for you. Main duties: Lead and inspire a team of IT professionals Develop & implement training programs Champion … an customer- centric approach to service delivery Work closely with the IT Project Managers Create documentation and knowledge base articles Experience required: An ICT background within an MSP Technical expertise in IT infrastructure and systems administration with proficiency in networking, security and cloud technologies Experience with Microsoft More ❯

handle 2nd-line technical tickets, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Main duties: Handle 2nd line tickets requiring technical support for VoIP systems Troubleshoot and resolve VoIP, SIP and networking … related issues Investigate and monitor telecoms, WI-FI and networking issues Visit client sites to diagnose and repair VoIP services Deliver first class customer service at all times. Experience required: Proven knowledge and experience with VoIP technologies, SIP messaging, call flows and packet capture analysis. Strong understanding of More ❯

handle 2nd-line technical tickets, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Main duties: Handle 2nd line tickets requiring technical support for VoIP systems Troubleshoot and resolve VoIP, SIP and networking … related issues Investigate and monitor telecoms, WI-FI and networking issues Visit client sites to diagnose and repair VoIP services Deliver first class customer service at all times. Experience required: Proven knowledge and experience with VoIP technologies, SIP messaging, call flows and packet capture analysis. Strong understanding of More ❯

Comms technology to small and medium businesses throughout the UK. This role will suit a candiate with a passion for delivering excellence and ensuring customer service is at the forefront of everything the client does. Main duties: Be the clients primary contact and build long term relationships Complete More ❯