Hays are supporting a leading organisation based in Bridgend, recruiting an experienced Major Incident & Problem Manager to join their IT ServiceManagement team. The salary on offer is flexible depending on experience and the team work in a hybrid pattern 3 days per week in Bridgend. This is a key role focused on managing high-impact incidents, driving … root cause analysis, and ensuring continuous service improvement across global technology operations. Key Responsibilities Lead and coordinate Major Incident resolution efforts Communicate effectively with stakeholders during incidents Conduct post-incident reviews and support root cause analysis Maintain high-quality documentation and reporting Identify trends and proactively mitigate risks Collaborate with global support teams to restore services quickly Drive continual … service improvement initiatives Key Requirements 5+ years in IT ServiceManagement Strong communication and multitasking skills Solid understanding of infrastructure and applications ITIL Foundation certified What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this More ❯
Hays are supporting a leading organisation based in Bridgend, recruiting an experienced Major Incident & Problem Manager to join their IT ServiceManagement team. The salary on offer is flexible depending on experience and the team work in a hybrid pattern 3 days per week in Bridgend. This is a key role focused on managing high-impact incidents, driving More ❯
Hays are supporting a leading organisation based in Bridgend, recruiting an experienced Major Incident & Problem Manager to join their IT ServiceManagement team. The salary on offer is flexible depending on experience and the team work in a hybrid pattern 3 days per week in Bridgend. This is a key role focused on managing high-impact incidents, driving More ❯
and urgency of incidents.Accurately document incident recovery processes.Support incident reviews, planning meetings, and action tracking.Assist in root cause analysis and problem investigations.Maintain and update incident and problem tickets.Follow Problem Management processes during post-incident reviews.Generate reports with key metrics for incident and problem management.Assist in proactively identifying potential issues.Drive and implement continuous service improvement initiatives.Skills/experience:Experience … within a similar Incident and Problem Management roleStrong background within IT Service ManagementITIL Foundation certificationExcellent communication and stakeholder engagementStrong working knowledge of ServiceNow or similar ITSM preferred Contact David Southwood - CPS Group UKBy applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other More ❯
