IT Support Analyst - Brighouse
- Hiring Organisation
- qed legal
- Location
- Brighouse, West Yorkshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £40,000 per annum
second-line IT support via telephone, email, remote access and face-to-face assistance • Logging, categorising and prioritising incidents within the IT service management system • Troubleshooting hardware, software, access and connectivity issues • Supporting Windows desktops, laptops, mobile devices, printers and peripherals • Setting up, configuring and deploying laptops, smartphones, tablets … including Outlook, Teams, OneDrive and SharePoint • Working with Microsoft Entra ID/Active Directory, Exchange and Intune • Supporting file-sharing solutions, MFA tools, case management systems and email security platforms • Escalating complex technical issues to internal specialists or third-party suppliers • Providing on-site IT support across ...