Director, Workforce Management (Verint)
- Hiring Organisation
- American Express
- Location
- Brighton, East Sussex, United Kingdom
- Salary
- £ 120 K
teams to deliver innovative solutions that improve forecasting, scheduling, staffing optimization, and operational performance. The role combines strategic leadership with product ownership to drive continuous improvement, platform adoption, and measurable business outcomes.ResponsibilitiesDefine the Verint product vision, strategy and roadmap for workforce management and intra-day staffing.Lead … needs into product requirements, features, user stories, and prioritized backlogs to drive platform enhancements.Oversee platform implementation, configuration, testing, deployment, and adoption of new capabilities.Drive continuous improvement through automation, optimization, and data-driven decision making.Establish governance for workforce management processes, ensuring platform stability, compliance, and operational excellence.Monitor ...