First Line IT Support Apprentice
4 Brook Office Park, Folly Brook Road, Emersons Green, Bristol, England
INFRASTRUCTURE ASSET MANAGEMENT LTD
Include process flows, decision/action outputs and specify any rules required to help Developers code a solution Liaise with customer and second line support to resolve issues on the phone, MS Teams, Freshdesk Portal and e-mail Update help material to reflect the change and … upload to our online Customer Support site Set up new user account access to the Support Site. Action licences and set-up new users Must be able to adhere to strict SLA response times and prioritise workload accordingly Produce procedural documentation, diagrams and written instructions for … repeated support calls to enable customers to help themselves using our Support website Create and update training manuals Training Why choose our Cloud Network Specialist apprenticeship? QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud more »
Employment Type: Advanced Apprenticeship
Salary: £18,000.00
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