22 of 22 ITIL Jobs in Bristol

Technical Support role Strong knowledge of Microsoft 365, Azure and Intune Excellent customer-facing and communication skills Experience managing customer escalations and stakeholder expectations ITIL Foundation or equivalent knowledge desirable Essential Requirements Eligible for SC Clearance Full UK Driving Licence Able to work from the Bristol office 5 days ...

service skills Good organisational and problem-solving abilities Experience using service desk, CRM or ITSM systems Understanding of Microsoft technologies and IT support environments ITIL Foundation or willingness to obtain certification Essential Requirements Eligible for SC Clearance Full UK Driving Licence Able to work from the Bristol office 5 days ...

doing: Developing and documenting business requirements, architecture, and design for diverse IT solutions. Ensuring solutions adhere to Babcock technology standards, governance, and ITIL frameworks. Assessing existing software/hardware interfaces and recommending enhancements. Providing technical support, facilitation, and planning to ensure clear understanding of system needs. Collaborating with Enterprise Architects ...

other offices located in the United Kingdom to provide physical support About You: To be considered for the role you will need to have:- ITIL V4 Foundation Previous Service/Support Desk experience Exposure to Microsoft 365 Admin Centre, AD Good customer service skills Self-motivated Excellent time management & request ...

Strong customer service and communication skills. Desirable: SQL knowledge with the ability to write or amend queries. Experience working within local government. Knowledge of ITIL principles and service management. Experience supporting business-critical enterprise applications. How to Apply Quote the Job Title and Reference Number in your application. Submit your ...

experience Strong customer-facing and stakeholder management skills Experience handling escalations and service improvement initiatives Good understanding of Microsoft cloud and modern workplace technologies ITIL knowledge or service management experience desirable Essential Requirements Eligible for SC Clearance Full UK Driving Licence Able to work from the Bristol office 5 days ...

role, you should possess: Strong problem-solving abilities and excellent communication skills. A foundational understanding of Active Directory and basic networking concepts. Familiarity with ITIL principles, especially 'Continual Service Improvement'. Knowledge of Oracle Products, including Oracle Data Integration (ODI), Oracle Business Intelligence Enterprise Edition (OBIEE), and Hyperion. Experience with ...

disciplinary operational teams and delivering measurable service outcomes Proven experience operating across hybrid technology estates (heritage and cloud-native platforms) Strong working knowledge of ITIL/IT Service Management practices and their practical application Demonstrated experience leading Major Incident Management, including senior stakeholder engagement Proven ability to improve service performance ...

Service Delivery Manager Permanent Location: UK - Remote Salary: £75,000 - £85,000 (+ benefits) Skills: SC Clearance, IT Service Delivery, ITIL, Managed Services, SLA Management, Customer Relationship Management, Service Reviews, Stakeholder Management We're recruiting an SC Cleared Service Delivery Manager to join a leading technology consultancy delivering managed services ...

Microsoft Teams Rooms (MTR) environments Good understanding of networked AV systems and general IT/networking principles. Experience working within structured service management environments; ITIL knowledge is advantageous. Awareness of Health & Safety procedures, RAMS and safe working practices. ECS, IPAF and PASMA accreditations are desirable. What ...

business leaders, technical teams and third-party suppliers Hands-on experience of Service Introduction, Operational Readiness and transition into live service Solid understanding of ITIL/IT Service Management practices, including Service Level, Incident, Problem, Change, Capacity and Continuity Management Experience supporting Major Incidents, including out-of-hours participation ...

across HL's enterprise technology estate, ensuring production stability is protected while enabling safe, predictable delivery. Operating within Service Assurance, the role balances traditional ITIL-aligned governance with modern, pipeline-driven delivery, ensuring that as CI/CD automates change and embeds controls, re... WKCL1_UKTJ ...

Professional or equivalent certification Proficiency in Terraform, AWS CDK, or CloudFormation Experience with Ansible for configuration management Strong scripting skills (e.g., Python, PowerShell, Bash) ITIL Foundation Certification or experience with ITIL-based environments Interview Requirements: This role will involve a two-stage interview process: First stage: face to face video ...

Service Delivery Manager Permanent Location: UK - Remote Salary: £75,000 - £85,000 (+ benefits) Skills: SC Clearance, IT Service Delivery, ITIL, Managed Services, SLA Management, Customer Relationship Management, Service Reviews, Stakeholder Management We're recruiting an SC Cleared Service Delivery Manager to join a leading technology consultancy delivering managed services … services within an IT Service Provider or Consultancy environment. Strong customer relationship management experience. Experience managing service performance against SLAs and KPIs. Knowledge of ITIL service management principles. Experience producing service reports and leading customer service review meetings. Strong organisational, planning and stakeholder management skills. Commercial awareness, including renewals, forecasting ...

Oracle Database and Middleware Manager Location: Bristol, GB, BS16 1EJ Onsite or Hybrid: Hybrid Role Type: Full time/Permanent Role ID: SF74272 The role As an Oracle Database and Middleware Manager, you will lead ...

high-performing teams, refine and embed service delivery processes, and ensure that service levels and KPIs are consistently achieved. You'll also champion our ITIL framework, take ownership of critical IT processes, and oversee service transition for new technologies and services. Key Responsibilities Service Delivery Leadership Lead, develop and motivate … Operations) team. Ensure the delivery of high-quality IT support aligned with organisational priorities. Design and continuously improve service support processes in line with ITIL best practice. Define and adopt service design standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership ...

across HL's enterprise technology estate, ensuring production stability is protected while enabling safe, predictable delivery. Operating within Service Assurance, the role balances traditional ITIL-aligned governance with modern, pipeline-driven delivery, ensuring that as CI/CD automates change and embeds controls, releases into live services remain traceable, compliant … success rates, release quality, and reduction of service disruption. About you Experience in IT Service Management, with strong knowledge of Change and Release Management (ITIL aligned). Understanding of CI/CD pipelines, deployment tooling, and automated release practices. Experience working across hybrid environments (heritage, cloud, and third-party platforms ...

recruit and lead a new IT Secure Operations Service Delivery team Own and manage Incident, Request, Change, Problem and Escalation processes Design and embed ITIL aligned service management processes Drive continual service improvement through KPI reporting and trend analysis Manage the Secure Operations run budget Chair Change Advisory Boards when … tech manufacturing environments preferred Strong, well-rounded IT operations knowledge Demonstrable experience building and leading teams Excellent stakeholder management and communication skills ITIL v4 Foundation certification Experience working in security controlled environments Knowledge of Microsoft enterprise environments Awareness of ISO 27001, Cyber Essentials Plus and similar frameworks Strong vendor ...

MANAGER ESSENTIAL SKILLS: Proven experience in an IT Service Delivery Manager or similar role Experience managing, building or developing IT teams Strong understanding of ITIL-aligned service delivery processes ITIL Foundation qualification Strong stakeholder management across business, technical and security teams Experience with incident, request, change, escalation and service transition … subject to required skills, your application to our client in conjunction with this vacancy only. KEY SKILLS IT Service Delivery Manager, Service Delivery Manager, ITIL, Incident Management, Change Management, Problem Management, Service Transition, Vendor Management, Stakeholder Management, Secure Operations, Defence, Security Clearance ...

expertise relevant to the role in Digital/ICT Cisco Certified Network Associate and/or Cisco Certified Network Professional or equivalent experience ITIL Foundation qualification. Demonstrate commitment to own Continued Professional Development (CPD). Post graduate level qualification in a relevant area of ICT. Experience Essential Extensive recent experience … organisational and national standards. Proven experience of managing full-service management lifecycles. Knowledge of IT best practice as stipulated by the IT Infrastructure Library (ITIL). Knowledge of project and programme management methods, including PRINCE 2, Agile methodologies. Experience of presenting complex and contentious information to a large technical ...

Operations delivery team. Design, implement and continuously improve the Secure Operations IT service support and delivery processes; ensuring that these are aligned with both ITIL best practises and existing IT Operations procedures. Problem Management through trend analysis and prevention Design and create detailed KPI reporting to support IT SLT. Manage … communication skills and listening skills. Ability to act as a bridge between business, technical, and security stakeholders. Demonstrable experience of managing and building teams. ITIL v4/v5 foundation qualification Familiarity with implementing best practices across Microsoft environments. Awareness of common regulatory and compliance frameworks (e.g. ISO 27001, Cyber Essentials ...

Job Title: M365 Architect Location: Bristol (hybrid) Salary: up to £85,000 The Role: Design and deliver Microsoft 365 solutions across Teams, SharePoint, OneDrive, Intune, Power Automate and Windows 365. Lead architecture, security and governance ...