16 of 16 ITSM Jobs in Bristol

IT security, vulnerability management, patching, monitoring, backups and disaster recovery. Incident management, root-cause analysis and security incident response, ideally involving SIEM tools. IT service management covering incidents, problems, changes and assets. Strong troubleshooting, risk assessment, prioritisation and communication skills. Experience guiding colleagues, maintaining technical documentation and working with suppliers. ...

relevant systems and identify recurring incidents to improve services. Assist with device lifecycle activities and follow information security protocols. Tools and Systems Used: Halo ITSM for managing incidents and service requests. Microsoft Configuration Manager (SCCM) for device management. Microsoft Azure and Intune for cloud-hosted services and device support. Active ...

Android devices and Microsoft environments. Good understanding of networking, including DNS, DHCP, VPNs, routers, switches and wireless. Experience with device management, deployment and IT service management systems. Knowledge of PowerShell, security and system monitoring. Experience contributing to IT projects, including technical implementation, planning and reporting. Strong customer service, communication ...

operating systems (e.g. Windows 11, Windows Server).Virtualisation technologies (e.g. VMware or Hyper-V).An awareness of or willingness to learn: IT Service Management (ITIL)Switch & WiFi Deployment. Extreme Networks, XIQ Cloud. Security Solutions such as Checkpoint and Azure firewalls. Microsoft Exchange Online with Exchange SE hybrid on-prem. Microsoft ...

HANA 2.0 administration via ST04, HANA Cockpit and HANA Studio Practical experience with SAP Software Update Manager (SUM) and system refreshes Experience using ITSM tools (e.g. ServiceNow, SAP Solution Manager/ChaRM, OneVersion) Comfortable working in an Agile/Scrum framework, including daily stand-ups, sprint planning and retrospectives Excellent ...

administration via ST04, HANA Cockpit & HANA Studio Upgrades & Maintenance: Practical experience with SAP Software Update Manager (SUM) and System Refreshes. Service Management: Experience utilizing ITSM tools (eg, ServiceNow, SAP Solution Manager/ChaRM, OneVersion). Desirable/Preferred Skills (Market Advantage) Familiarity with SAP BTP (Business Technology Platform) connectivity ...

Skills Background in an IT service environment with ITIL lifecycle exposure (Certification a bonus). Experience engaging senior stakeholders and leading teams. Skilled in ITSM tools, BI dashboards, Excel and PowerPoint. Strong analytical, communication and presentation skills. Confident handling major incidents and escalations. Customer-centric mindset with strong organisational abilities. ...

/Solution Manager environments. knowledge of SAP HANA 2.0 administration via ST04, HANA Cockpit & HANA Studio SAP Software Update Manager (SUM) and System Refreshes. ITSM tools (e.g., ServiceNow, SAP Solution Manager/ChaRM, OneVersion) The Benefits: Hourly rate of £45ph Flexible working Training and Development Does this sound like your ...

/Solution Manager environments. knowledge of SAP HANA 2.0 administration via ST04, HANA Cockpit & HANA Studio SAP Software Update Manager (SUM) and System Refreshes. ITSM tools (e.g., ServiceNow, SAP Solution Manager/ChaRM, OneVersion) The Benefits: Hourly rate of £45ph Flexible working Training and Development Does this sound like your ...

/Solution Manager environments. knowledge of SAP HANA 2.0 administration via ST04, HANA Cockpit & HANA Studio SAP Software Update Manager (SUM) and System Refreshes. ITSM tools (e.g., ServiceNow, SAP Solution Manager/ChaRM, OneVersion) The Benefits: Hourly rate of £45ph Flexible working Training and Development Does this sound like your ...

teams. Facilitate incident and problem reviews, ensuring actions are defined, owned, and tracked through to resolution. Maintain high-quality incident and problem data within ITSM tooling, ensuring completeness, accuracy, and auditability. Analyse incident and problem trends to identify systemic issues and drive continuous improvement across services. Collaborate with engineering, operations … activities for Major Incident coordination where required. About you Experience in Incident and Problem Management within IT Service Operations, using ITIL-aligned practices and ITSM tools (e.g. ServiceNow). Proven ability to coordinate incidents and support Major Incident management in high-pressure environments. Strong root cause analysis and problem-solving ...

IT Service Management Lead owns the IT service management practice across IT Service Operations and must show that it works. The role leads the Service Management team, sets how incident, problem, change and release, knowledge and configuration management are run, and gives risk, audit, and the regulator evidence that service … platforms. What you'll be doing The Service Management team. Its capability, performance, and resilience, so the practice holds up reliably. Fit-for-purpose ITSM processes. Incident, Problem, Change and Release, Knowledge, and Service Asset and Configuration Management work as designed, apply the same way across heritage, cloud-native ...

hand over a resilient enterprise monitoring ecosystem. Working alongside Platform Architects, you will translate architectural designs into production-ready integrations across network, security, and ITSM platforms. Key Responsibilities Design and configure core enterprise monitoring and management modules (performance, configuration, application, traffic, and storage suites). Integrate central monitoring platforms with … firewall managers, security consoles, and network controllers . Connect monitoring platforms to IT Service Management (ITSM) tools for automated alerting, ticketing, and reporting. Manage supporting services: Active Directory, patch management, DNS/DHCP, and endpoint security platforms . Produce technical documentation (LLDs, SOPs) and deliver knowledge transfer to support teams. ...

IT Service Management Lead and their team is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective engagement with … agreed risk appetite. What you'll be doing Lead and manage the service management team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service Operations Participate in on-call and out-of-hours cover, providing business-facing ...

ROLE TITLE: Technical Support Professional LOCATION: Bristol, BS34 8JH - On-site CLEARANCE: UK nationals only with a minimum of five years' UK residency START DATE: 26 October 2026 We are actively looking to secure a ...

issues Monitor project progress, risks, and deliverables, ensuring appropriate governance and documentation is maintained Drive continuous improvements across application delivery, support processes, and IT service management practices Skills & Experience Required Previous experience delivering SAP projects within a Project Lead, Technical Project Manager, or similar role Strong understanding of SAP, including … technical and non-technical audiences Experience working with structured project delivery methodologies such as PRINCE2 would be beneficial Understanding of ITIL principles and IT service management processes is advantageous Excellent organisational skills, attention to detail, and a proactive approach to problem solving What’s On Offer Permanent position with ...