12 of 12 Incident Management Jobs in Bristol

Secure Operations delivery team. Design, implement, and continuously improve service support and delivery processes aligned with ITIL best practices. Take full ownership of Incident, Request, Change, and Escalation processes, including chairing the Change Advisory Board (CAB). Manage the IT Secure Operations run budget and define requirements for tools … platforms. Drive Problem Management through trend analysis and prevention to maintain high service standards. Design and create detailed KPI reporting to support and advise the Senior Leadership Team. Support the technical development and delivery of internal secure working environments and handle service transitions. Key Skills: ITIL v4, Microsoft Environments ...

career development. Key accountabilities of the role Support of a range of critical applications running on a common platform. Monitoring of queues in incident management systems. Initial issue determination and some remediation actions. Contribution to the development and deployment of enhancements and patches. Key skills and experience Logical … thinking with methodical actions. Excellent written and verbal communication skills, proficiency with Microsoft Office applications (Word, Powerpoint, Excel, Teams, Sharepoint, OneDrive, experience of incident, problem and change processes and systems, experience of support of production IT services Remedy incident management system, Sharepoint on premises configuration and support ...

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Service Transition & Capacity Planning Manage service transition for all new services, ensuring ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

InfoSec area, and establishing improvements in the response process and standardisation. KEY ACCOUNTABILITIES AND RESPOND Establish a clear security charter for the management of security and a long-term strategy. Drive organisational change and develop a culture of security. Drive the security operations pillars of excellence, competence, reliability … internal ISO auditor programme including audit schedules, audit reviews and recommendation resolution Evolve the existing security strategy in collaboration with the Digital Services Management Team. Keeping up to date with current security best practice. Identify, draft and maintain security policies, guidelines, procedures, processes, baselines and documentation based on known ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

Principal Cyber Risk Management & Assurance Advisor Clearance Level: SC Location: UK (Flexible/Remote options) Salary: Competitive + Benefits A growing UK digital and cybersecurity organisation is seeking a Principal Cyber Risk Management & Assurance Advisor to join their senior team. This is a high-impact role providing expert … cyber risk management, assurance, and architectural guidance across major applications and digital services. Key Responsibilities Lead cyber and information security risk management and assurance across digital services during alpha, beta, and early live phases. Conduct critical security assessments and IT Health Checks, ensuring SaaS tools comply with NCSC ...

Ensure platform resilience, performance, availability and cost optimisation Embed security and compliance best practices into platform design (IAM, networking, policies) Troubleshoot platform issues, support incident resolution and drive root cause analysis Contribute to platform documentation, standards and continuous improvement initiatives Essential Skills & Experience: Strong hands-on experience … services, particularly EKS, EC2, VPC, IAM, RDS, S3, CloudWatch Proven commercial experience with Kubernetes in production environments Strong Terraform experience (module design, state management, best practices) Experience working with containerisation (Docker) CI/CD tooling experience (e.g. GitHub Actions, GitLab CI, Jenkins, ArgoCD) Solid Linux fundamentals and scripting experience ...

Ensure platform resilience, performance, availability and cost optimisation Embed security and compliance best practices into platform design (IAM, networking, policies) Troubleshoot platform issues, support incident resolution and drive root cause analysis Contribute to platform documentation, standards and continuous improvement initiatives Essential Skills & Experience: Strong hands-on experience … services, particularly EKS, EC2, VPC, IAM, RDS, S3, CloudWatch Proven commercial experience with Kubernetes in production environments Strong Terraform experience (module design, state management, best practices) Experience working with containerisation (Docker) CI/CD tooling experience (e.g. GitHub Actions, GitLab CI, Jenkins, ArgoCD) Solid Linux fundamentals and scripting experience ...

Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams with technical tasks, including verification of data generated by machine-learning processes … provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system for incident management, request fulfillment, and customer communications including phone enquiries. ● Work to predefined procedures and respond to customers in line with company policy. ● Carry ...