17 of 17 SLA Jobs in Bristol

strategic leadership, shape customer service standards, and act as the senior escalation point for complex issues. Key Responsibilities Oversee day-to-day operations of the Service Desk, ensuring consistent SLA adherence and outstanding customer experience Design and implement ITIL-aligned processes, policies, and workflows to support scalable service delivery Act as the primary 3rd-line escalation point, particularly for complex More ❯

to technical teams when necessary. Respond swiftly to incoming requests, keeping in mind ticket urgency, customer expectations, and service-level commitments. Deliver exceptional support with a focus on exceeding SLA targets, and escalate challenges appropriately to maintain service quality. Record all interactions and updates clearly in the ticketing system to support team transparency and consistent communication. Recreate reported issues when More ❯

to technical teams when necessary. Respond swiftly to incoming requests, keeping in mind ticket urgency, customer expectations, and service-level commitments. Deliver exceptional support with a focus on exceeding SLA targets, and escalate challenges appropriately to maintain service quality. Record all interactions and updates clearly in the ticketing system to support team transparency and consistent communication. Recreate reported issues when More ❯

skills, both face to face and on the telephone. The Responsibilities * Design, develop and deploy technologies on Windows Platforms * Offer solutions and workarounds to incidents/problems * Work to SLA's and deadlines * Review services and application delivery * Prioritise and manage several tasks at a single time * Establish a good working relationship with wider teams and customers alike * Keep up More ❯

skills, both face to face and on the telephone. The Responsibilities Design, develop and deploy technologies on Windows Platforms Offer solutions and workarounds to incidents/problems Work to SLA's and deadlines Review services and application delivery Prioritise and manage several tasks at a single time Establish a good working relationship with wider teams and customers alike Keep up More ❯

skills, both face to face and on the telephone. The Responsibilities * Design, develop and deploy technologies on Windows Platforms * Offer solutions and workarounds to incidents/problems * Work to SLA's and deadlines * Review services and application delivery * Prioritise and manage several tasks at a single time * Establish a good working relationship with wider teams and customers alike * Keep up More ❯

skills, both face to face and on the telephone. The Responsibilities Design, develop and deploy technologies on Windows Platforms Offer solutions and workarounds to incidents/problems Work to SLA's and deadlines Review services and application delivery Prioritise and manage several tasks at a single time Establish a good working relationship with wider teams and customers alike Keep up More ❯

resolve shopfloor IT/OT incidents (ServiceNow preferred) Act as the first point of contact for functional and technical issues Coordinate triage and resolution across multiple technical teams Maintain SLA targets and ensure high-quality service delivery Collaborate with SMEs and cross-functional stakeholders Communicate with vendors, OEMs, and business users Support endpoint devices (barcode printers/scanners, MRTs, smart More ❯

service quality, cost efficiency, and risk reduction. • Develop and refine service processes, identify areas for improvement, and contribute to solution development. Service reporting and analysis • Monitor and report on SLA and KPI performance, providing detailed analysis, insights, and recommendations for improvement. • Analyse customer KPIs to identify trends, addressing any issues promptly with corrective actions Desired Knowledge, skills and experience for More ❯

service quality, cost efficiency, and risk reduction Develop and refine service processes, identify areas for improvement, and contribute to solution development Service Reporting and Analysis Monitor and report on SLA and KPI performance, providing detailed analysis, insights, and recommendations for improvement Analyse customer KPIs to identify trends, addressing any issues promptly with corrective actions Essential Knowledge, Skills and Experience Service More ❯

candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/M32 motorway network. The team More ❯

candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/M32 motorway network. The team More ❯

Hargreaves Lansdown is a leading FinTech company, undergoing a large technology transformation. As part of this journey, we are looking for an End User Support Engineer with considerable experience in supporting a Windows and Mac environment; someone who enjoys working More ❯

PLEASE ONLY APPLY IF YOU RESIDE IN OR UNDER AN HOUR OF TRAVEL TIME TO ONE OF THE FOLLOWING AREAS: Bristol, Bath or Exeter We are hiring for an L2 Engineer! Based in Bath, Bristol, Exeter, or nearby, youll enjoy More ❯

/Saturday 9am - 8pm/Sunday 9am - 6pm Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: Will be required to conduct activities for diagnostics, repair and replace … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way More ❯

/Saturday 9am - 8pm/Sunday 9am - 6pm Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: Will be required to conduct activities for diagnostics, repair and replace … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer s SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way More ❯

/Saturday 9am - 8pm/Sunday 9am - 6pm Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: Will be required to conduct activities for diagnostics, repair and replace … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way More ❯