8 of 8 SLA Jobs in Bristol

principles Soft Skills Calm under pressure Strong organisation and prioritisation Listening & problem solving Team player with a growth mindset KPIs First-time fix rate SLA adherence CSAT feedback #J-18808-Ljbffr ...

approval and operational processes Identifying and resolving issues that may impact revenue recognition Workflow & Stakeholder Management Managing and prioritising incoming requests in line with SLA requirements Communicating effectively with internal stakeholders on progress and timelines Balancing urgent requests alongside ongoing operational priorities Cross-Functional Support Supporting Sales, Marketing, Client Management ...

approval and operational processes Identifying and resolving issues that may impact revenue recognition Workflow & Stakeholder Management Managing and prioritising incoming requests in line with SLA requirements Communicating effectively with internal stakeholders on progress and timelines Balancing urgent requests alongside ongoing operational priorities Cross-Functional Support Supporting Sales, Marketing, Client Management ...

phone, Teams and email and logging issues in Jira Service Desk Monitor helpdesk tickets in Jira Service Desk, responding in line with company SLA's Support users and common equipment both remotely and within an office environment as part of our hybrid working approach (currently 3 days in office ...

identify and resolve blockers that could delay revenue recognition Ticket & Workflow Management Manage inbound support requests via Zendesk, prioritising based on revenue impact and SLA Balance urgent requests with ongoing operational workflows Communicate clearly with stakeholders on progress and expectations Cross-Functional Support Support multiple sales functions including: Business Development ...

Hargreaves Lansdown, a leading FinTech company, is undergoing a technology transformation. As part of this journey, we are looking for an End User Support Engineer with considerable experience in supporting a Windows and Mac environment ...

issues clearly and concisely in the call handling system · Respond to the customer in a timely manner and in accordance with the customer's SLA · To identify opportunities for service improvement or chargeable activities · To provide remote consultancy as and when required for Consulting customers · Liaising with the Board, Senior ...

desk Managing the progress of support tickets from inception to resolution, including follow up with 3rd line support, to meet our Service Level Agreement (SLA) targets Encouraging customers to make the best use of the product for automating business processes Delivering additional training and consultancy on site or remotely ...