12 of 12 SLA Jobs in Bristol

support all conference room IT facilities. - Work with vendors and internal teams to escalate and resolve hardware and software issues. - Conduct daily reviews of SLA performance reports and flag outstanding tickets. - Provide updates and reports to the Desk Side and Technology Support Team Lead. - Offer support and coverage for the More ❯

support all conference room IT facilities. - Work with vendors and internal teams to escalate and resolve hardware and software issues. - Conduct daily reviews of SLA performance reports and flag outstanding tickets. - Provide updates and reports to the Desk Side and Technology Support Team Lead. - Offer support and coverage for the More ❯

solutions (“outside of the box”); rigor in fact base/data analysis Coudl be a plus : Expert user of ServiceNow - with an understanding on SLA definitions & application Agile methods (scrum, Kanban, design thinking (UX) and tools (Jira) CI Methodology such as Lean or Six Sigma Soft Skills Agility & ability to More ❯

in governance sessions and with customers when supporting Service Managers and/or Service Partners. Ensure all provider partners understand business service targets, IT SLA targets and OLA's in place and strive towards consistent achievement. Represent IT Services in audits (internal and external) and regulatory inspections if required. Ensure More ❯

resolution. Initiating process changes designed to improve efficiency. Partner with peers and stakeholders to improve tools, processes and customer support. Responsibility for achieving agreed SLA/OLA/KPI objectives. Manage the initial response and platform issues, triaging for Alerts, Incidents and Service Requests received. On call customer operations by More ❯

local tech issues. DESK SIDE AND TECHNOLOGY SUPPORT ANALYST ESSENTIAL SKILLS: 4+ years in corporate IT service management Strong incident and request handling to SLA standards Proven troubleshooting across desktop, telephony & conferencing Confident managing deployments and equipment rooms Solid experience with ServiceNow, hardware asset tracking, and reporting Driving license (travel More ❯

will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/ More ❯

customer sites Contribute to the wider activities of all on-site teams as required Analyse IT service tickets, prioritising effectively and in line with SLA Adhere to and support local asset management policies and procedures Consistently meet or exceed service level commitments Proactively identify areas for improvement and ensure these More ❯

applications for a 400+ user community across multiple sites. Prior experience with implementing processes and workflow standards. Proven ability to meet/maintain high SLA scores, ideally within a ServiceNow environment. Leadership/supervision experience looking for career progression. What is in it for you? $140,000 + Super (experience More ❯

vendor environment) Document changes and support BAU operations Liaise with internal IT teams and external suppliers Handle tickets from the call management system to SLA deadlines Travel between sites as required What You'll Need: Proven experience with enterprise-level network and telephony infrastructure Strong troubleshooting skills for voice/ More ❯

Service Delivery Manager 3 Turner Dr, Yate, Bristol BS37, UK Full-time Company Description SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. More ❯

all on-site teams as required Analyse IT tickets and prioritise according to business impact Follow asset management policies and procedures Meet or exceed SLA commitments Proactively identify and progress service improvements Work with on-site management to enhance service delivery Skills and Experience Incident and request ownership and management … for IT equipment Contribution to broader on-site team operations Analysis and prioritisation of IT service tickets Familiarity with local asset management processes Consistent SLA performance Proactive in service improvements Collaborative approach with on-site management More ❯