7 of 7 Incident Management Jobs in Buckinghamshire

Major Incident Manager - Santander Location: Milton Keynes (Hybrid - 3 days in office) About the Role We're looking for Major Incident Managers to join our Incident Management team. This is a critical role focused on oversight, affirming, and challenging processes to ensure smooth resolution of major … high-pressure environment , supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines hands-on Major Incident Management experience with a strong Service Management lens , ideally within a service provider context . Key Responsibilities Manage and oversee major incidents , ensuring ...

assigned (e.g., hardware break/fix and hardware or software upgrades) based on assignment Troubleshoot and resolve issues within the software & hardware environment Maintain incident management system with up-to-date information on ticket progress Ensure the status of tickets to ensure proper escalation and resolution of incidents … consistent with established SLAs Follow detailed Asset Management procedures Provide testing and support services for conferences Assist with troubleshooting internal VoIP telephones Coordinate with internal IT infrastructure support groups to appropriately escalate incidents Escalate unresolved incidents to other technical support for execution. Documenting customer communication and technical steps taken ...

resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability … efficiency. o Participate in problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively ...

candidate will have: · A strong .NET backend skillset (node is good to have) · Typescript/Telerik/Razor · Good API gRPC · Strong communication and incident management skills If you are an ambitious Software Engineer hit apply and we will do the rest. Please apply with your ...

strong background in customer facing support roles. · Knowledge of basic Javascript or python code · Basic knowledge of SQL and API's · Strong communication and incident management skills If you are an ambitious Application Support Engineer hit apply and we will do the rest. Please apply with your ...

have) · Strong Microservices/Event Bus · Good Kubernetes/SQL and Angular for front end would be nice to have. · Strong communication and incident management skills If you are an ambitious Software Engineer hit apply and we will do the rest. Please apply with your ...

step in your sales career with a high-growth organisation? About the Opportunity This organisation is scaling rapidly, supporting global enterprise clients with critical incident management and operational resilience solutions. To support continued growth, they are strengthening their Sales Development function, offering an exciting opportunity to join ...