Digital Improvement Supervisor
- Hiring Organisation
- ICAEW
- Location
- Milton Keynes, Buckinghamshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £36,400 - £40,680 per annum, Inc benefits
support ICAEW's digital-first ambition. The role provides leadership to a specialist team, driving continuous improvement across Service Centre channels through technology, insight, stakeholder engagement and strong operational governance. What you will be doing: Lead, coach and develop a high-performing digital improvement team, creating a culture … track record of delivering service improvement, digital adoption or process change Confident using data and insight to improve performance, quality and customer outcomes Excellent stakeholder management, communication and influencing skills Strong working knowledge of CRM, Microsoft Office and operational systems Sound judgement, resilience and the ability to manage competing ...