2 of 2 CRM Jobs in Burton-upon-Trent

development What you'll bring Proven experience designing and architecting digital solutions, ideally in complex or large-scale environments Strong knowledge of mobile platforms, CRM, eCommerce, and cloud technologies (Azure and/or AWS) Experience with microservices architecture, APIs, and recognised architecture frameworks (e.g. TOGAF) A solid understanding of GDPR ...

4. Understand customer personas and needs, using real-time feedback to enhance service. Manage Trustpilot/Google reviews and maintain clear communication channels. Use CRM tools to monitor engagement and ensure accurate customer data (annual reviews minimum). Build multi-level customer relationships and act as the internal voice … track all in-flight projects. Ensure Customer Experience Executives deliver structured, SLA-aligned responses. Own all customer cases, engaging specialist teams where needed. Maintain CRM accuracy and onboard new service pillars with correct billing. Run daily case reviews and manage small customer orders. Act as primary escalation point and manage ...