3 of 3 Customer Experience Jobs in Burton-upon-Trent

This is a hybrid role and you can be located anywhere in the UK. You will have experince working within the IT MSP and/or Telecoms sector. The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive … and seamless experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points. Key Responsibilities Strategic · Champion opportunities to consistently improve the brand experience · Drive customer retention, reduce churn, and increase customer satisfaction · Understand … account manager Day to Day · Target first touch resolution for all queries · Oversee all implementation orders are delivered in line with expectations, know the projects in flight · Work with CX Executives to ensure all responses to customers are coherent, well structured and responded to with SLA · Maintain strong relationships within the customer · Own all cases and responses, use other More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital - Website and app reporting, deep-dive analysis, and future planning CRM - Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights - Understanding and segmenting customer behavior Data Science & Engineering - Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong More ❯

of transformation. They're looking for a highly capable Project Manager to lead multiple concurrent initiatives spanning people, technology, and process all with the common goal of enhancing the customer journey. This is a role for a proactive and versatile Project Manager who thrives in a fast-paced environment, can confidently manage complex change, and is adept at engaging … all levels. What you'll be doing: Leading multiple projects simultaneously, ensuring delivery on time, within budget, and to scope. Driving business change initiatives that improve operational efficiency and customer experience. Managing resources, budgets, timelines, and dependencies across varied workstreams. Engaging and influencing stakeholders from across the business and with external partners. Applying best practice methodologies to deliver measurable … results. What we're looking for: 5+ years' experience in project management, ideally in a consumer-facing industry . Proven track record of delivering business transformation and technical projects. Strong change management and stakeholder engagement skills. Familiarity with project management tools, methodologies, and governance. Confident communicator capable of presenting to senior leadership. The package: £45,000 - £60,000 depending More ❯