Head of Service Transition
Bury, Lancashire, United Kingdom
JD Sports Fashion
of Group Technology services into the operational environment. This role encompasses change enablement, release management, knowledge management, CMDB (Configuration Management Database), service reporting, and contract management for the execution layer. You will oversee the planning, coordination, and execution of service transition activities, ensuring services meet quality standards and are … reports on key performance indicators (KPIs), service level agreements (SLAs), and other metrics. Present findings to senior management and stakeholders, providing recommendations for improvement. Contract Management: Oversee the management of third-party provider contracts responsible for the execution layer of service transition activities. Ensure adherence to service level agreements … SLAs) and key performance indicators (KPIs) as outlined in the contracts. Lead negotiations for contract renewals and amendments, securing favourable terms and conditions. Monitor vendor performance and manage relationships to ensure high-quality service delivery. Ensure third-party providers are integrated seamlessly into the organisation's workflows and align More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: