and data analysis. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telent’s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to … ensure customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support real-time incidents and requests. Review performance reports to identify trends and assist the ProblemManagement process More ❯
Camberley, Surrey, United Kingdom Hybrid / WFH Options
to learn and grow. Provide technical support for the Telent Network Services customer base, including troubleshooting, diagnosis, and data analysis. Support Telent s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to … ensure customer satisfaction, including case management and data collection. Develop trend analysis and root cause analysis to support real-time incidents and requests. Review performance reports to identify trends and assist the ProblemManagement process in improving future issue resolution. Collaborate with the Telent Service Desk team More ❯
and data analysis. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telent’s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to … ensure customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support real-time incidents and requests. Review performance reports to identify trends and assist the ProblemManagement process More ❯
and data analysis. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telent’s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to … ensure customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support real-time incidents and requests. Review performance reports to identify trends and assist the ProblemManagement process More ❯
and data analysis. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telent’s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to … ensure customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support real-time incidents and requests. Review performance reports to identify trends and assist the ProblemManagement process More ❯