Service Desk Manager / Technical Team Lead
Cambridge, Cambridgeshire, England, United Kingdom
Oscar Technology
Experience using service desk/ticketing platforms (e.g., ServiceNow, Freshservice, HaloITSM) Leadership and Management - Proven experience in managing a service desk or technical support team Strong stakeholder communication and conflict resolution skills Experience setting and tracking SLAs, KPIs, and team goals Hands-on support background (ideally up to 3rd line) Preferred - ITIL v3/v4 Foundation (or above More ❯
Employment Type: Full-Time
Salary: £58,000 - £66,000 per annum
Posted: