12 of 12 Service Delivery Jobs in Cambridge

or other opportunities to other IT partners. You will serve as the primary support relationship manager for the KITE business unit and other specialized service desks, fostering strong partnerships and continuous improvement. You will follow policies, procedures, and service level agreements (SLAs) to provide IT support services to … employees, contractors and teams for supported systems, applications, hardware, and other tools. You will typically provide day-to-day operational oversight of the specialized service desks within the Enterprise Service Desk. The Enterprise Service Desk is a managed service provided by a Vendor. You may act … as team lead to Tier 1 dedicated service desk agents under the Vendor. You will work in close partnership with the Vendor Service Delivery Manager, the business and the Enterprise Service Desk Delivery lead. You will monitor incident and service request tickets for the More ❯

Aylesbury, Cambridge, Edinburgh, or Home based Junior Services Delivery Manager Loading As our business continues to grow, we're looking for a Junior Service Delivery Manager to join our Operational Services team. In this role, you'll help ensure our customers get the most from their ArcGIS … and our business is growing considerably year on year. We are a people-focussed, profitable, growing software company with great career prospects. The Junior Service Delivery Manager role This is a customer facing role, with responsibility for the delivery of the service. You will contribute towards the … delivery of planned activities and coordinate changes to services. You will be responsible for providing customers with ongoing performance reporting and trend analysis adding insight and recommendations to provide value to the customer. Knowledge of Esri products is an advantage but not essential for this role. Working across a More ❯

and enhancing GÉANT’s collaboration tools, workplace technology, and infrastructure services; enabling teams to work efficiently across local and remote environments. You will lead service management initiatives, oversee IT infrastructure, and deliver strategic projects that improve efficiency, security, and user experience. As a key member of the Digital Services … will contribute to a unified strategy across all areas of Digital Services. What You’ll Be Responsible For You will be responsible for monitoring service delivery through structured systems and processes to ensure consistent performance and service excellence. You'll also manage the Configuration Management Database (CMDB … to ensure compliance and effective tracking of assets. Maintaining strong relationships with key internal stakeholders and external vendors will be essential to support successful service delivery and continuous improvement. Additionally, you will take ownership of the IT Service Catalogue, fostering transparency and user engagement, while promoting a More ❯

and enhancing GÉANT’s collaboration tools, workplace technology, and infrastructure services; enabling teams to work efficiently across local and remote environments. You will lead service management initiatives, oversee IT infrastructure, and deliver strategic projects that improve efficiency, security, and user experience. As a key member of the Digital Services … will contribute to a unified strategy across all areas of Digital Services. What You’ll Be Responsible For You will be responsible for monitoring service delivery through structured systems and processes to ensure consistent performance and service excellence. You'll also manage the Configuration Management Database (CMDB … to ensure compliance and effective tracking of assets. Maintaining strong relationships with key internal stakeholders and external vendors will be essential to support successful service delivery and continuous improvement. Additionally, you will take ownership of the IT Service Catalogue, fostering transparency and user engagement, while promoting a More ❯

and enhancing GÉANT’s collaboration tools, workplace technology, and infrastructure services; enabling teams to work efficiently across local and remote environments. You will lead service management initiatives, oversee IT infrastructure, and deliver strategic projects that improve efficiency, security, and user experience. As a key member of the Digital Services … will contribute to a unified strategy across all areas of Digital Services. What You’ll Be Responsible For You will be responsible for monitoring service delivery through structured systems and processes to ensure consistent performance and service excellence. You'll also manage the Configuration Management Database (CMDB … to ensure compliance and effective tracking of assets. Maintaining strong relationships with key internal stakeholders and external vendors will be essential to support successful service delivery and continuous improvement. Additionally, you will take ownership of the IT Service Catalogue, fostering transparency and user engagement, while promoting a More ❯

and enhancing GÉANT’s collaboration tools, workplace technology, and infrastructure services; enabling teams to work efficiently across local and remote environments. You will lead service management initiatives, oversee IT infrastructure, and deliver strategic projects that improve efficiency, security, and user experience. As a key member of the Digital Services … will contribute to a unified strategy across all areas of Digital Services. What You’ll Be Responsible For You will be responsible for monitoring service delivery through structured systems and processes to ensure consistent performance and service excellence. You'll also manage the Configuration Management Database (CMDB … to ensure compliance and effective tracking of assets. Maintaining strong relationships with key internal stakeholders and external vendors will be essential to support successful service delivery and continuous improvement. Additionally, you will take ownership of the IT Service Catalogue, fostering transparency and user engagement, while promoting a More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours … hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … as required. Review H&S documentation including risk assessments, contractor RAMS and supporting with any issues. Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

We are seeking an experienced Senior Operations Manager to join our team in Cambridge. Key job responsibilities Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities. Set the vision, direction and culture of their teams by managing individual and team performance … expectations and goals, monitoring real-time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets. Collaborate with internal partners to build input-focused operating plans for achievement of key measures. Create a culture where accountability, transparency and collaboration are the norm and … of customer obsession, high performance and high quality throughput. With operations managers and team managers as direct reports this role enables the achievement of service levels, performance & cost goals and successful program implementation. You work in an ever-changing environment where every day brings ambiguously defined problems, new challenges More ❯

most recognised organisations, using Oracle Cloud technology and pre-configured transformation frameworks. As Oracle Payroll & HCM Senior Manager, you will: • Lead end-to-end delivery of complex Oracle HCM and Payroll implementations across a variety of industries. • Guide clients through HR and Payroll transformation initiatives, improving service delivery and process performance. • Advise on Oracle capabilities across HR operations including onboarding, absence management, self-service, payroll and offboarding. • Provide strategic input during bids and proposals, playing an active role in contract and commercial discussions. • Support the development of the practice by sharing knowledge, mentoring team members, and … Payroll processes and legislation. • Strong documentation, reporting and presentation skills with an ability to simplify complex topics. • Comfort working in both agile and traditional delivery frameworks. • Prior experience in both functional and technical roles within HR technology projects. • Familiarity with system design documents, configuration specs, use cases, and process More ❯

Our client requires a BMS Service Engineer to support their service delivery function, the experienced engineer will be proficient with any BMS Controls systems within commercial premises such as blue chip buildings, Government centres, Banks etc. They are looking for a BMS Service Engineer who is … or modifying software however there will be manufacturer training available . In addition to the software skills our client would like the successful BMS Service Engineer to be competent with graphics, there would be an element of training on this particular skill set if needed. As the BMS Service More ❯

in Quality improvement and Engagement We are looking for a Project Manager to lead engagement with our broad range of stakeholders and lead the delivery of projects within UK primary care services (The NHS). In this role, you will oversee our small team who deliver Quality Improvement and … central Norwich or Oakington (near Cambridge) office. Main duties of the job MAIN DUTIES AND RESPONSIBILITIES: Oversee the day-to-day management of the service delivery team in delivering QI and Research services to G.P practices in the OPC Network. Actively recruit new GP practices into the OPC … review, and dissemination of resources, promotional materials and regular communications (e.g. as newsletters) for patients, clinicians or practices; and ensuring they align with our service objectives and stakeholder needs. Collaborate with key stakeholders to drive service improvements and support business development initiatives. Contribute as a member of the More ❯