11 of 11 ServiceNow Jobs in Cambridge

years' experience in IT support, ideally in a 2nd Line role Strong working knowledge of Microsoft 365, Windows 10/11, and Active Directory Experience with ITSM tools (e.g. ServiceNow, Freshworks, Zendesk) Certifications (CompTIA, Microsoft, ITIL) Networking knowledge (DNS, DHCP, VLANs, Firewalls, routing) Teams Telephony integration & PSTN phone systems Scripting with PowerShell, Bash or Python Hyper-V virtualisation Proficiency in More ❯

ServiceNow Administrator Location: Cambridge | Full-Time | Hybrid Options Available Are you a ServiceNow professional ready to take the next step into a more administrative and strategic role? We're looking for a proactive and detail-oriented ServiceNow Administrator to join our dynamic team and help bridge the gap between IT and business operations. Who We're Targeting This role is … ideal for ServiceNow professionals looking to step into a more administrative position-someone who's ready to expand beyond technical execution and take ownership of platform management, stakeholder coordination, and business analysis. What You'll Be Doing As a key member of our team, you'll be the go-to person for managing and optimizing our ServiceNow platform. Your responsibilities … will include: Managing ServiceNow operations and acting as the liaison between IT and business teams. Coordinating with stakeholders to drive progress and ensure alignment. Providing technical support, triaging incidents, and escalating issues as needed. Supporting UAT activities, including basic script writing, deployment, and reporting. Translating business needs into actionable user stories with clear acceptance criteria. Monitoring and escalating unresolved actions. More ❯

ServiceNow Administrator Location: Cambridge | Full-Time | Hybrid Options Available Are you a ServiceNow professional ready to take the next step into a more administrative and strategic role? We're looking for a proactive and detail-oriented ServiceNow Administrator to join our dynamic team and help bridge the gap between IT and business operations. Who We're Targeting This role is … ideal for ServiceNow professionals looking to step into a more administrative position-someone who's ready to expand beyond technical execution and take ownership of platform management, stakeholder coordination, and business analysis. What You'll Be Doing As a key member of our team, you'll be the go-to person for managing and optimizing our ServiceNow platform. Your responsibilities … will include: Managing ServiceNow operations and acting as the liaison between IT and business teams. Coordinating with stakeholders to drive progress and ensure alignment. Providing technical support, triaging incidents, and escalating issues as needed. Supporting UAT activities, including basic script writing, deployment, and reporting. Translating business needs into actionable user stories with clear acceptance criteria. Monitoring and escalating unresolved actions. More ❯

M365 , Intune Knowledge of basic networking concepts (DNS, DHCP, VLANs, VPNs) Familiarity with endpoint management tools (e.g., SCCM, Autopilot, RMM tools) Experience using service desk/ticketing platforms (e.g., ServiceNow, Freshservice, HaloITSM) Leadership and Management - Proven experience in managing a service desk or technical support team Strong stakeholder communication and conflict resolution skills Experience setting and tracking SLAs, KPIs, and More ❯

M365 , Intune Knowledge of basic networking concepts (DNS, DHCP, VLANs, VPNs) Familiarity with endpoint management tools (e.g., SCCM, Autopilot, RMM tools) Experience using service desk/ticketing platforms (e.g., ServiceNow, Freshservice, HaloITSM) Leadership and Management - Proven experience in managing a service desk or technical support team Strong stakeholder communication and conflict resolution skills Experience setting and tracking SLAs, KPIs, and More ❯

architecture function. Recruit, mentor, and grow a high-calibre security architecture team with expertise relevant to the semiconductor and high-tech domain. Creating operational excellence through the use of ServiceNow to assess change and enable the business to work dynamically, whilst leading workload and prioritisation decisions. Required Skills and Experience: Demonstrated ability in security architecture leadership roles within Technology or More ❯

Senior Business Systems Analyst - ServiceNow Remote (UK-Based) £720/day (Inside IR35, via Umbrella) Contract to 28 November 2025 (potential extension) BPSS + DBS Clearance Required Overview A large enterprise organisation is undergoing a major expansion of its ServiceNow platform and is looking for an experienced Senior Business Systems Analyst to support this growth.As more departments adopt ServiceNow, the … stories with acceptance criteria Run requirement playback sessions to gain approval and sign-off Document and map business process flows for both new and existing workflows Provide guidance on ServiceNow best practices, helping teams adopt the platform efficiently Work closely with a team of 8 developers to ensure smooth delivery of solutions Focus on key modules such as Customer Service … Management (CSM), CMDB, and Service Central What We're Looking For 5+ years as a Business Analyst, Systems Analyst, or similar Strong experience working with ServiceNow, especially in CSM and CMDB Excellent story writing, including test scenarios and acceptance criteria Comfortable advising stakeholders who are new to ServiceNow Skilled in process mapping and workshop facilitation Agile delivery experience (Scrum or More ❯

Senior Business Systems Analyst - ServiceNow Remote (UK-Based) £720/day (Inside IR35, via Umbrella) Contract to 28 November 2025 (potential extension) BPSS + DBS Clearance Required Overview A large enterprise organisation is undergoing a major expansion of its ServiceNow platform and is looking for an experienced Senior Business Systems Analyst to support this growth. As more departments adopt ServiceNow … stories with acceptance criteria Run requirement playback sessions to gain approval and sign-off Document and map business process flows for both new and existing workflows Provide guidance on ServiceNow best practices, helping teams adopt the platform efficiently Work closely with a team of 8 developers to ensure smooth delivery of solutions Focus on key modules such as Customer Service … Management (CSM), CMDB, and Service Central What We're Looking For 5+ years as a Business Analyst, Systems Analyst, or similar Strong experience working with ServiceNow, especially in CSM and CMDB Excellent story writing, including test scenarios and acceptance criteria Comfortable advising stakeholders who are new to ServiceNow Skilled in process mapping and workshop facilitation Agile delivery experience (Scrum or More ❯

transformation programs successfully including accountability of business case realisation. Has demonstrated the ability to innovate and scale HR Tech capabilities across the enterprise Must have good understanding of Workday, ServiceNow HRSD, Eightfold and AI LLM models. Desirable : Degree or relevant business qualification Experience in and knowledge of pharmaceutical industry Involvement in pharma thought leadership networks and organisations Agile development methodologies More ❯

and endpoint security Maintain and optimise virtual server environments (Hyper-V) and backups Support onboarding and offboarding processes, including device builds and user setup Work with the ITSM tool (ServiceNow or equivalent) to manage escalations and workflows Drive process and system improvements with a focus on security, automation and service quality Maintain IT documentation, knowledge articles, and change records Collaborate …/11, Azure AD, and Teams Demonstrated experience leading technical change and systems improvement projects Comfortable working across the full IT lifecycle – design, delivery, support and optimisation Familiarity with ServiceNow or other ITSM platforms Good understanding of networking fundamentals – DNS, DHCP, VPN, VLANs, Firewalls Scripting experience (PowerShell, Bash or Python) Hyper-V or equivalent virtualisation experience Excellent communication and problem More ❯

the business. Set up and support AV needs for internal events, board meetings, and executive presentations. Maintain and document technical processes and procedures. (Nice to have) Work within a ServiceNow environment to manage tickets and track issues. What We're Looking For Experience supporting Slack, Zoom, and other collaboration tools. Strong background in AV hardware setup and support – including displays … cameras, microphones, and conferencing tools. Comfortable working with employees of all levels, including execs. Great troubleshooting, communication, and time management skills. Familiarity with ServiceNow or similar ticketing systems (a bonus, not required). Strong customer service mindset and a problem-solving attitude. Apply now to help shape a world-class digital workplace experience More ❯