simplification programme, including moving customers onto one unified platform, aligning processes across multiple teams, consolidating multiple brands and standardising services & SLA’s. The Service Transformation Manager will oversee change management efforts, process redesign, stakeholdermanagement, and data insights to effect informed decisions. This is a highly crucial role that will shape the future of our MPS organization … and enhance the overall customer experience. Key Responsibilities: Develop and execute a comprehensive change management plan that effectively communicates the vision for transformation and secures buy-in from key stakeholders. Lead the development and implementation of new ways of working that drive increased efficiency, productivity, and cost savings throughout the organization. Identify areas for process improvement and redesign business … outcomes. Utilize data insights to identify improvement opportunities and make informed business decisions. Lead a high-performing transformation team that is capable of delivering on agreed objectives Qualifications: Change Management (desirable) Lean Six Sigma (or similar) methodology (desirable) A minimum of 5 years of experience in a transformation management role, with a proven track record of delivering successful More ❯
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Singular Recruitment
projects in embedded systems (e.g., Embedded Linux, Microcontrollers/processors, RTOS, hardware/software integration). Strong track record in consultancy or multi-project environments. Excellent leadership, communication, and stakeholdermanagement skills. Familiarity with project management methodologies (Agile, Waterfall, or hybrid). Relevant certifications (PMP, PRINCE2, Scrum Master) are advantageous. A proactive problem-solver with a passion More ❯
Milton, Cambridge, Cambridgeshire, England, United Kingdom
Exact Sourcing Ltd
team of 1st, 2nd, and 3rd line engineers, fostering a positive, customer-focused culture. Working in this collaborative environment, you will get the chance to work closely with senior management, account managers, and the team to enhance client engagement and service offerings. As the Service Desk Manager you will be supporting the - Team Leadership & Management: Conduct performance reviews … training plans, and foster a positive team culture. - Service Delivery: Ensure all tickets are managed within agreed SLAs and KPIs, oversee incident management, and maintain service quality. - Process & Continuous Improvement: Review and improve Service Desk processes, drive first-time fix rate improvements, and support ISO27001/9001 compliance. - Client Engagement: Act as a senior escalation contact, support client reviews … As the Service Desk Manager you will have: - Experience of managing a Service Desk or IT Support team within an MSP environment. - Strong understanding of ITIL principles and service management best practices. - Experience with ticketing and monitoring systems (Autotask, Datto). - Excellent communication, leadership, and stakeholdermanagement skills. - Technical understanding of common SME technologies (Microsoft 365, Azure More ❯
Cambridge, Cambridgeshire, England, United Kingdom
Eclectic Recruitment
place to mitigate these. Oversee project finances including actual and forecasting. Provide regular reporting and feedback to key stakeholders within the business. The successful candidate will have: Extensive Project Management experience overseeing hardware and software projects. Experience working with Engineering teams. STEM Degree Bsc/BEng/HND qualification Experienced managing multiple projects at any given time through full … lifecycle. Experience with Agile, Waterfall, Lean, EVM and methods. Strong stakeholdermanagement experience. PRINCE2 certified. Proven experience with financial forecasting and budget management. If this role looks like your next challenge, please contact Ben ASAP or apply via this advert! We endeavour to reply to every candidate, every time but if you haven’t heard back within More ❯
cambridge, east anglia, united kingdom Hybrid / WFH Options
VIQU IT Recruitment
large-scale Microsoft 365 tenancy consolidation and migration projects. Deep technical knowledge of M365, Entra, Azure, and hybrid environments. Experience in multi-tenancy migrations and complex cloud transformations. Strong stakeholdermanagement and communication skills. A background in IT infrastructure, systems architecture, or cloud engineering. This is an opportunity to lead one of the most significant Microsoft 365 tenancy More ❯
Cambridge, Cambridgeshire, England, United Kingdom Hybrid / WFH Options
Morson Talent
ensuring compliance with defence standards. Manage enterprise systems, particularly the CRM (IFS) and ERP platforms, ensuring they are secure, integrated, and scalable. Establish robust IT governance, cybersecurity, and risk management frameworks aligned with defence-sector regulations. Partner with internal business units to capture technology needs, prioritise projects, and deliver business value. Oversee vendor management, supplier relationships, and IT … IFS. Deep technical knowledge of IT infrastructure, cybersecurity, cloud/hybrid environments, and data governance. Familiarity with defence compliance requirements, security protocols, and industry certifications. Strong leadership, influencing, and stakeholder-management skills at board and operational levels. Financial acumen with experience managing budgets and vendor contracts. Candidate Profile Must come from a **defence background** with clear understanding of More ❯
cambridge, east anglia, united kingdom Hybrid / WFH Options
VIQU IT Recruitment
and Windows server/client environments. Strong understanding of enterprise-scale security and compliance frameworks. Experience overseeing hybrid cloud and on-prem infrastructure, virtualised environments, and complex networks. Exceptional stakeholdermanagement skills, with the ability to communicate complex technical topics clearly. Leadership experience in managing and developing high-performing technical teams. This is a high-profile role with More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Tenth Revolution Group
of LLMs Experience delivering Gen-AI projects Experience with Retrieval-Augmented Generation (RAG) Experience with Microsoft data technologies would be beneficial Experience with Cloud platforms - ideally Azure Strong communication, stakeholdermanagement and problem-solving skills Benefits: Salary of up to around £60,000 depending upon experience Bonus up to 10% Pension - 5% matched 25 days holiday Home working More ❯
and reporting excellence ? Our client, a leading global organisation, is looking for a confident and detail-oriented professional to join their growing team. Key Responsibilities Oversee the full lifecycle management of IT assets across hardware, software, and cloud environments. Manage relationships and negotiations with Tier 1 vendors , ensuring commercial and contractual compliance. Maintain accurate asset records and inventories using … adherence to licensing and regulatory requirements. Collaborate with procurement, finance, and IT operations teams to optimise asset utilisation and cost efficiency. Key Skills & Experience Proven experience in IT Asset Management within a large-scale or enterprise environment. Strong exposure to Tier 1 vendors (e.g., Microsoft, Adobie, Cisco, Dell, HP, etc.). Deep understanding of software licensing , hardware lifecycle , and … IT compliance frameworks . Skilled in creating and presenting clear, actionable reports for senior management. Excellent attention to detail, analytical mindset, and strong stakeholdermanagement skills. Certifications such as ITIL , IAITAM , or ISO 19770 are desirable. More ❯