Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Speechmatics Limited
Speechmatics is a cutting-edge AI company breaking down cultural barriers by building diverse and inclusive speech technology. We're looking for a Customer Success Manager to join our ambitious and collaborative team. In this exciting commercial, customer-facing role More ❯
end relationship, including the renewal of your accounts, identifying, progressing and closing upsell opportunities, often working with other stakeholders in Sales and the wider Blackdot team. Responsibilities Once a contract is signed, you become the primary point of contact for users and senior stakeholders, owning the long-term relationship and ensuring they achieve meaningful value. You will understand your … feedback and work with our Product team to ensure that the customer's voice is heard. Ownership of renewals and upsells in your assigned accounts, including proposal, quote creation, contract negotiations, and liaising with internal and external stakeholders as appropriate. Participating in pre-sales meetings and industry events. Working with clients to build advocacy, including co-ordinating with the More ❯