2 of 2 Incident Management Jobs in Cambridgeshire

production estate from both a technical and process perspective. Provide a consistent smooth operation of live systems and drive all on-call support issues. Design and operate a new incident tracking process to ensure root causes are found and remediated in a timely fashion by the development team. Create and maintain high end monitoring and automation tooling. Drive automation … and continuous improvement. RESPONSIBILITIES: Proven experience in a senior or lead SRE role, with a strong track record of building and maintaining highly reliable infrastructure and services. Expertise in incident management, including incident response, resolution, and post-mortem analysis. Proficiency in monitoring, alerting, and observability tools such as Prometheus, Grafana, ELK stack or Datadog. Experience with cloud More ❯

Platform Support/Field Support/Client Support Engineer/Post-Sales Support/Technology Support Specialist/Tier 2 Support/Root Cause Analysis/Technical Troubleshooting/Incident Management/Support Escalation/Technical Documentation/Product Demonstrations/CRM Systems/Diagnostics/Firmware Support/Hardware Integration/Deployment Support/Technical Enablement/ More ❯