2 of 2 Problem Management Jobs in Cambridgeshire

experience of 2 nd and 3 rd line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate SharePoint expertise, in terms … of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage … as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved Owns Configuration Management process Responsible for scheduled maintenance More ❯

We are looking for an individual who is, at heart, a problem solver and finds it exciting to work with people and technology. Apprenticeship schemes aim to provide a learning experience to achieve the desired skills and knowledge needed to obtain the course degree. Role A successful applicant will be able to learn new skills rapidly, be motivated to … via tickets, phone, emails, teams, or in person and providing first-contact support. During this task, proper communication, documentation, and escalations within the ticketing system need to be achieved. Problem management: Investigation of problems in systems, processes, and services. Implementation of agreed-upon remedies and preventative measures. Application support: Investigation and resolution of issues relating to applications. Providing … ports for correct network activity when equipment is moved, or new equipment is connected. IT Infrastructure: Carrying out agreed operational procedures of a routine nature. Performing maintenance, installation, and problem resolution including checking notifications and reading logs. Training Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of More ❯